Well, I have been really stupid. I have an existing contract with 3 that I am aware is nearing its end. Well, these people called me this Saturday and basically told me (without actually saying the words) that they are 3 and I can have an upgrade. I sorted out a new phone with them, went right through the process and (like a twat) even gave them my bank details. The phone arrived this morning (Tuesday) and it's not even the correct model that the deal was made out for. (shows how crap they are) There was also a leaflet in the bag that said "GM Connect". Alarm bells started ringing. I called 3 and asked if I had recently been contacted by themselves, they said no. At this point, I knew I had been shafted. I called GM connect on the number supplied on their leaflet (08700621255), got through to the complaints department and had a few harsh words with them. I told them I had been deliberately mislead by their sales team and I'm right pissed off about it. The guy on the other end promised me that misrepresentation to achieve sales is not something they would do, and if this activity has occured in their office, it will be seriously dealt with (like....yeah, right). Anyway, I can't list everyting that we spoke about, but be warned, they have their words all worked out, and their staff well trained to say the right things and not to offer information they don't have to. I'm going to send the phone back right away and spread as much sh*t about this deplorable company as is humanly possible. If you get called by these people, hang up and get your number removed from their database, they are just low-life, good for nothing, misleading, lying cowboy scammers with no more right to breathe air than the bacteria on a rancid piece of festering mule turd.