Here's my response to BT:
On several occasions at the end of last year I was pestered by Barry from BT in Northern Ireland trying to get me to return to BT for my calls - usually when I was in the middle of work or preparing a meal. This ceased, and for the past month, I have been hounded (that is putting it politely) by silent calls from 0800 408 8090. I did some investigation on the internet to find out that this is a company 2Touch working on BT's behalf. Today I called them to remove my details from their list and confirm that it was indeed BT who was responsible. This was verified.
How on earth you wish people to come back to BT using this method is beyond me and a casual glance at the internet will reveal how many people are irritated by these calls and to my mind they will never return to BT. I received THREE in one day.
All I have (HAD) with BT was line rental, and as a direct consequence of the behaviour of BT, I have just now finished transferring my line rental to another provider.
Thus, as a result of your invasive sales routine, you have actually LOST business and so long as any other provider can supply my requirements, I will never return to BT.
I intend to do a little publicity on this issue on the internet.