I work for First Assist, and i can verify that we are not a scamming company, we are just doing a job, we offer (on behalf of the Halifax) insurance, TPS does not make any difference, due to the fact that at some time or another you have consented to us calling you, (whether you have missed a tick box on a form and such) We only phone customers that the halifax has given us the information from. We don't just pick up a phone book and dial random number. We also do work for other companies, due to the fact that First Assist are Insurance Administrators. We work for lots of different other companies including Halifax. Also the FSA regulate, that there is allowed to be a limit on the amount of "Silent Calls" which means, yes, if the Dialer contacts too many customers than there are Advisors in the office. there will be silent calls, but we also have a system that will state where the call is coming from.