09064001817

this number appeared on my bill with a £20 price attached to it. I have not called it, anyone has any idea what is this number? I have seen similar comments on the number 09064001818...

take a look at the report for telephone number 09064001800, same company!!!

they offer me a credit card and £1500 on it .... lol ... they pushing you to use 09064001817 number for activating it lololol don't do that its just a rip off

A company called CFD offered a loan of £30,000 and asked me to call back around 7pm to process the final details - sounded fairly professional but of course a rip off!! I assume they will charge around £3.00 per minute and will keep me on the phone aqs long as possible.

Hi,

I work within the Customer Services Department at Cash Finance Direct and after reading your posts I wanted to take the opportunity to answer some of the questions which have been raised on these boards.

Cash Finance Direct Limited, trading as Horizon Finance, is a master finance broker who helps individuals to arrange loans. We do not lend the money ourselves, but take your details through our telephone service, and pass them on to our extensive panel of lenders with the intent of them making an offer of finance to you directly.

HOW DO I STOP YOU CALLING ME
We are a finance broker, and it is highly likely that we have obtained your details from a web site you may have visited in regards to an enquiry made in relation to finance.

If this is not the case, or you simply wish to be removed from any future promotional activity then we apologise for the inconvenience you may have experienced as a result of our contact.

There are three ways to remove your details from our promotional activities, all of which could take up to 36 hours to activate, the choices are:

Calling our automated telephone service by dialling 0161 246 0200, select option 1, and leave your personal details, please speak clearly and spell any unusual names, most importantly, please ensure that you provide the telephone number we attempted to contact you on and your personal details will be suppressed from any further promotional activities.  

Or

By visiting our web site http://horizonfinance.co.uk/remove.aspx and submitting your details electronically, again, this will result in your personal details being suppressed from any further promotional activities.  

Or

By sending a request via email to customerservices@horizonfinance.co.uk asking to have your details removed, please ensure that you provide us with your full name, address including postcode and most importantly the telephone number we tried to contact you on. If you would like to receive a reply from us to confirm we have received your request, please ensure that you ask us to do this within your email. Once we have received your personal details, we will endeavour to remove your details within 36 hours from our system.

WHY DO YOU USE A PREMIUM RATE PHONE LINE?
We are a business, and therefore cannot operate our service for free, the back-up support, underwriting department, customer services department, agent costs, extended opening hours and other benefits have a cost attached to them, we must cover this cost by the use of our premium rate call.

We are transparent with our customers and do not disguise the fact that we generate an income from the use of our Premium Rate service. The call charges are provided from the outset, you will be answered by an automated greeting confirming the cost of the call and maximum call time before any conversation takes place, allowing you, the customer, to make a choice of whether or not to continue with using our service. Using premium rate telephone lines allows us not to be guided by which of our lenders will reward us with the biggest commissions, but on which lender is right for our customers and their individual circumstances or loan requirements.

We do not charge upfront application or administration fees, there are many other finance brokers in the market who charge up to £70.00 to take your details and pass them on to a lender. If you call from a BT landline, at £1.50 per minute our maximum first call charge is £22.50, which is fully refundable upon request, unlike other brokers who can make you wait up to six months to recover your costs.  

A handful of the many benefits to using our service.....

* No waiting in a call queue when using our service.
* Dedicated agents dealing with your enquiry from start to finish.
* One of the largest lending panels in the UK with a dedicated underwriting department.
* A full “no questions asked” refund policy for any costs incurred in using our service.  
* Dedicated customer services department offering freephone support from 9am to 7pm.
* Long opening hours - 8am to 9pm on Weekdays and Saturday from 9am to 4pm.
* UK call centre employing local, friendly and knowledgeable staff to handle your call efficiently.    
* Investor in people and ISO 9001 accredited telephone agents dealing with your call.    
* Regular updates and lender contact details sent to you free of charge by SMS and also by  
email.

We have been heavily regulated to operate the service we offer since 1996. We are licenced by both Phonepay Plus for our premium rate lines, and The Office of Fair Trading for our licence to arrange financial products on behalf of our customers. We also comply with the Information Commissioners operating code when processing client’s personal data.

Compliance is absolutely paramount to our organisation, we have scripted wording for our agents to ensure they say only what they are permitted to say, nothing more, and nothing less. This is further supported by our ISO 9001 award for approved quality management systems, both of which demonstrate our commitment to staff training to ensure the service received by our clients is fully compliant at all times.

I WANT A REFUND
We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try, and however many lenders we have on our panel, we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  

I hope this will answer any initial questions you may have and ask if there is any further information required to please contact our Customer Services Director at customerservices@horizonfinance.co.uk  

Kind regards,
Cash Finance Direct

Do not call this number back!! It kept phoning me so I rang it back was on the phone for 16mins they were talking crap I hung up in the end but that 16mins cost £29!!!

Hi,

Cash Finance Direct is a finance broker, and it is highly likely that we have obtained your details from a web site you may have visited in regards to an enquiry made in relation to finance.
 
We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  

I hope this will answer any your question and ask if there is any further information required to please contact our Customer Services Director.

Kind regards,
Cash Finance Direct