2012151788

credit card processor,ask for owner

Asked for owner, hung up when told not available.

calls our place of business and asked for owner by first name (as if he already knew him).  When told that I was the office manager and how I could assist, he quickly stated "I'm guessing he's not available - I'll just call back."

She was busy speaking to a co-worker when I answered, then asked for owner by first name. When told he was not available, she said she would try back later.

We have repeatedly requested them to take us off the list - they always argue
saying they aren't trying to sell us anything and they need to talk to us before they can take us off the list.

They have called every day for the last 5 days, sometimes 3 times a day.

We called the owner of Crescent Processing Company (CPC, aka Crescent Merchant Services) - Columbus Bank & Trust in Columbus, GA. (1-800-334-9007) Richard took our complaint and e-mailed his contact to take us off the list.
If you want to write to the bank's corporate address to complain about this annoying company:
Columbus Bank & Trust
12700 Park Central Dr.
Suite 1100
Dallas, TX 75251

We'll see if this gets us off their list.
Next step is the FCC
https://esupport.fcc.gov/form1088/consumer.do

Called and asked for owner by name.  I told her he was not available could I take a message.  She said she would call back later and said thank you and humg up.

This person called and asked to speak with the owner.  I said I am the Manager, and am the person to speak with.  The person (male) was exceptionally rude.  He refused to state his name, nature of the business or name of the company!

Calls my business phone every once in a while and NEVER leaves a message.  I don't answer unknown calls.

Called my business phone again.....no message left.

Calls repeatedly - as many as 4 times per day - never leaves a message.  Even when I answer, there is silence for up to 10 seconds, so I scream "stop calling me!" then I hang up, but it does no good.  I believe that some people simply enjoy upsetting others - these people would be in such a category.

This number keeps calling me and hanging up.

stop calling me!!!!!!!!!!!!!!!!

Just like all other unintelligent problem causers, this company calls me 3 to 4 times per day.  They won't leave a message, and when I answer, it takes them SO LONG to say something (due to a computer dialing me) that I scream into the receiver "STOP CALLING ME!" but alas, it does no good.  I suppose most "unintelligent problem causers" are exactly the same.  When I don't answer, they won't leave a message and when I do, they waste my time - I suppose they think they will gain my business in some SICK way?

They continue to call my business asking for the owner. When I say she is not available and that I am her assistant they hang up on me. so i googled their website and sent an email to all the executives to remove me from their contact list or we will take further action. I immediately recieved an email stating they would take us off their call list! check out my email below!

By the way here are the email address's:

'dkesler@crescentprocessing.com'; 'sstauffer@crescentprocessing.com'; 'cdierks@crescentprocessing.com'; 'jdavis@crescentprocessing.com'; 'lfloyd@crescentprocessing.com'

To Whom It May Concern:



We have been continuously receiving phone calls from your company from some one wanting to speak to the owner of the business.

The people who call are very rude and usually end up hanging up on us because the owner is not available. They will not leave message. You will never be able to speak to the owner of this business. She does not take any phone calls at all. So if you want any kind of business then you people need to learn speak to other people who are willing to listen to whatever your spill is!



I am emailing you demanding you take us off of your calling list! If you do not do so we will take further action.

Just keeps calling, I don't take calls from out of our area code.  Does not leave message.

We are on the no call list but it doesn't seem to help.  We get calls like this often, at least 2 or 3 per day.

Same story as others, I told them we are a corporation and gave them our "corporate #" of 214-271-8095 which is actually the number they have listed as there admin contact # for the website (if you do a whois search on crescentprocessing.com) ha ha..  And I'm the owner, lol.

Don't believe for a second, that just because you are on the DoNotCall List, that you won't get these calles from these SCAM Call centers..

You have to report them at https://www.donotcall.gov

Just go there and click on "file a complaint". It will only take a minute to file, and the company will be one step closer to that $10,000.00 fine. It's the complaints that get action. Doing nothing will only result in nothing doing! So, you will continue to get the calls.. Do yourself and others a favor, Report the Calls, by filing a complaint!

Thanks to everyone for providing the e-mail addresses and the donotcall.gov link to file a complaint.  I did file a complaint, and I sent the following e-mail to the "executives:"
For the past six months or more, I have continually received calls from your organization.  I am on the national and state Do-Not-Call lists.  I have told individuals that call that I am on the list, that I don't take credit cards, and to stop calling me.  I have also called the number back (201-215-1788) several times and left messages to stop calling my number.  To date, they have not stopped calling.

I have now filed a complaint with the National Do-Not-Call Registry, and am preparing to file a complaint with the FCC.  

It is ILLEGAL for you to continue calling me.  This e-mail will serve as my final notice to you to cease.  I will take further action, including legal action, should I receive even ONE more phone call.

I have recorded myself telling your representatives to cease calling, I have proof of my number on the Do-Not-Call lists, and I have proof of the dates and times that I continue to get phone calls via Caller ID.  

Additionally, a quick internet search reveals this is a common practice for your organization, as you are continually harassing other businesses and individuals as well.  This pattern and practice will not be looked upon favorably by a U.S. District Court judge when I file a lawsuit for harassment and seek damages from your company.



I am serious about filing a lawsuit; it is harassment.  Let's see where this gets me.  If anyone wants to respond to me personally, and/or try to join in the class action should I need to go that way, here is my e-mail address:
LindaEStanley@aol.com

HERE'S THE RESPONSE I RECEIVED.  NOW, YOU HAVE A DIRECT LINE TO THE VICE PRESIDENT:

Ms. Stanley,



Thank you for bringing this matter to my attention.  I have directed our call center manager to remove your number below from our outbound listings immediately, however, this sometimes takes a day or two to take effect.  I respectfully request that you disregard any further calls that you receive from our company during this period. Should you continue to receive calls beyond this period, please notify me immediately.   I can be reached via email or through the direct number below.



Thanks you for your understanding and again, I apologize for your inconvenience.



Sincerely,





Scott Stauffer

Vice President of Operations

214-271-8083