Update - just tried to login to my PayPal account and found that I couldn't login without resetting password, security questions etc., as, (according to PayPal) there had been unusual activity on the account. I called PayPal and they said yes, the earlier call was because of the unusual activity, so I asked why didn't they say something then about locking out the account, they said it was because they couldn't confirm who they were talking to when they make phone calls - which seems to nulify any attempts to 'verify account activity'and also begs me to ask why then did the person who called me tell me what my account balance was and what I'd sold recently? - anyway, I reset passwords, security questions etc and eventually logged in. One thing still bugs me though, there has not been any unusual activity on the account, I log in from the same computers (home and office) almost every day and have done for months, I only transfer money to my bank account and use my PayPal debit card (no transfers to other 'unknown' accounts) so what was so unusual?