Sounds like Hilton Hotels needs to tighten security of personal information it gains from reservations, etc. I received mine-on cell-just at the close of business hours Friday (app 5:10pm). We did stay at a Charlotte, NC Hilton in December. I really think this is one more example of "consumer beware." We use a service, provide necessary personal information in good faith, and watch as overgrown companies lose, misplace, or sell this information. If you are the victim of identity fraud anytime soon, keep this incident in mind.