513-698-1051

Microsoft Support Services - don't be fooled by the Cincinnati, OH area code... they are usually calling from India.

BEWARE... This is NOT Microsoft... but a collection company calling to verify a phone number...

IF YOU CALL BACK... you will receive a phone call from 604-621-9731 shortly after.....  DO NOT RELEASE YOUR CALLED ID>

Received a call from Microsoft Support - at least that is how the caller identified himself. I was having a problem with Microsoft and had been in touch with Microsoft both by email and live chat on and off for several weeks. Even though I had not made a special request, the phone call seemed like a normal follow-up on their part. The caller sounded East Indian, but I could not make out his name - not easy to understand and I had already asked him to repeat himself so many times, I didn't have the heart or patience to make him spell out his name and get into the family history etc...

An apointment was made for a two hour block on Tuesday 23 December for a technical phone call from Microsoft to solve my ongoing problem with XP SP3, but the confirming email promised and the ensuing phone call from Microsoft on 23 Dec never came. Naturally, one wonders if this was a scam in the making or just a lapse on the part of the Microsoft folks.

Microsoft Technical Support -- India

I had a 'chat' with microsoft technical support on 3/28/09 and they couldn't help me online, she said someone would "call me". On March 30, 09, I get a call from (513) 698-1051, and the guy is from New Delhi(sp?), India. I was on the phone with him for over 45 min's. I received an email message from: WINDO.WNXP.NA.OO.EN.CVG.GUR.TS.2ET.PBA.OO.PI@css.one.microsoft.com with his name, and he said I could contact his "Manager", gave his name and email address: v-2geva@mssupport.microsoft.com  and a voicemail #.
He was very hard to understand. He is suppose to call back later today. He helped me re-install Windows XP, but I still have a problem.

I had a 'chat' with microsoft technical support on 3/28/09 and they couldn't help me online, she said someone would "call me". On March 30, 09, I get a call from (513) 698-1051, and the guy is from New Delhi(sp?), India. I was on the phone with him for over 45 min's. I received an email message from: WINDO.WNXP.NA.OO.EN.CVG.GUR.TS.2ET.PBA.OO.PI@css.one.microsoft.com with his name, and he said I could contact his "Manager", gave his name and email address: v-2geva@mssupport.microsoft.com  and a voicemail #.
He was very hard to understand. He is suppose to call back later today. He helped me re-install Windows XP, but I still have a problem.

I had a 'chat' with microsoft technical support on 3/28/09 and they couldn't help me online, she said someone would "call me". On March 30, 09, I get a call from (513) 698-1051, and the guy is from New Delhi(sp?), India. I was on the phone with him for over 45 min's. I received an email message from: WINDO.WNXP.NA.OO.EN.CVG.GUR.TS.2ET.PBA.OO.PI@css.one.microsoft.com with his name, and he said I could contact his "Manager", gave his name and email address: v-2geva@mssupport.microsoft.com  and a voicemail #.
He was very hard to understand. He is suppose to call back later today. He helped me re-install Windows XP, but I still have a problem.

I'm pretty sure this is Microsoft Support from overseas calling, however they don't leave a message probably becuase they won't be understood. They call kinda late, too. They keep sending me emails so I finally told the guy thank you that the problem was solved. I reported his email as SPAM so I don't keep getting his emails even though the problem was resolved. Give it a rest!

I got a call and the gentleman knew of an actual Microsoft problem ticket. He spent time on the phone and tried helping me fix Outlook. How can you we sure whether this was a scam/phishing experience or not ???

It's Microsoft Support. And yes, from India.
I was on the phone with a support tech from MS for five, thats right, five hours yesterday. Finally, I couldn't take anymore of it, and told them to call me back when they had a real solution to my problem. They told me they would call me back the next day (Saturday... today) between the hours of 5 and 6 pm EST in the US whether they had the solution or not. I asked them if they were REALLY going to call me back because it was unfortunate to have to break my saturday up by being home at that hour. They insisted they would call me back then. And of course, 6 o'clock came and they didn't call. Thats the THIRD time a Microsoft technician gave me a specific time they said they would call back and then never did. What a joke. They actually did finally call at 6:50. But they called on my cell phone which was turned off, even though I adamantly told them to only call me on my landline. So yes, the phone number is legitimate. Definitely Microsoft tech support. For whatever its worth. Which in my case turns out to have been very little.

It is really microsoft tech support
I have been on the phone with many times over the past 4 days as they try to fix Windows Media Center

This is definitely Microsoft Tech Support from India.  I spent several hours over several days with this support supervisor.  He takes a lot of the escalated calls.  Having been in tech support, I understand that calls can take longer than thought and that would be why the scheduled call was missed.  Understand they can have dozens of open cases they are working on at that level and have to keep up and schedule them the best they can to give the quickest service to everyone.

And, though it is awkward, if you are dealing with someone you can't understand, simply say you can't understand that word they are saying and ask them to spell it.  Another option is that they can use messaging while they are working with you where you type back and forth.  I actually prefer this method.  It eliminates awkward silence as they work on your system and leaves me to work on other things in between discussions.

It's Microsoft Support.

These are ligit microsoft tech support numbers from India call n.  Routed through Ohio.  I've contacted them myself on numerous occasions.  A little patience and you do get results.  Should be interesting this fall, check out the new NBC series Thursday night,
"Outsourcing"

It's not a scam.  Tech support uses these ticket numbers for faster trouble shooting purposes.  They contain notes on your reported microsoft problem,  the support they have given you in resolving your problem, and will escalate your support if your issue is not resolved.  Trust me on this one  :)

Also got this call as a followup.  The Indian tech was helpful, efficient, understandable, and DID fix my problem.  10 points ...

keep getting follow up calls from "microsoft" but is it real? I question it...they never solve the problem, just keep making promises

This is definitely Microsoft Support.  I paid for support at one point, when i was having trouble with my computer and the support technician took my phone number and said he would call back a few days later to follow up and make sure the problem was completely resolved.  When that same technician called back, the call came from this number.  I wasn't home, but he left a message.  It was the same guy who helped me originally when I was the one who initiated contact.

Yep, it's Microsoft technical support calling back about an issue that I initiated regarding a failed Windows Update that bombed my laptop.  Too bad that the caller was some foreigner who spoke with such a thick accent that I could not understand most of what he said.  Too bad he couldn't believe me when I reported the response of the computer when I followed his steps to the letter.  I hung up on him in disgust and then he called back a hundred times wanting to go through the same steps again.  What a waste of time.

The call type shown is not pertinent to this situation, as it was a legit call but not helpful.

I think, people should be thankful and understanding.
Microsoft is only trying to help you to resolve problems that most of us have created ourselves by downloading Trogens and viruses.
So whats wrong with a technical expert calling you back from India through their US routed phone?
Again they are only trying to help.
Be nice and stop complaining on accents of people who are only trying to help you.