Called tonight, thanking me for my subscription. "Mike" was new, and asked me my age, my occupation, and how long I'd been working in my field. He said I wasn't renewing anything and that I was already signed up, and they were just updating their records. He transferred me to his supervisor, "Rob," who asked me to confirm the expiration date of my Visa starting with "4." I said, "What Visa? I have several." He said, "The one starting with '4.'" I said, "I think they all start with a 4." He told me to give him an expiration date, and he'd see what his system returned. I told him I was on my way to work and didn't have my CC on me, so I couldn't verify. They're going to call back tomorrow, so I think I'll record it.