607-252-6856

(Land Line Forwarding Calls) Collection Agency from Itacha, NY - dailing for dollars.

I received call with no message

keeps calling and does not leave a message.

30 DEC 2011 - Warning: This is "ROBO-CALL" MISERY.  If this number is calling you, IT'S A RECORDING!  Please don't waste your time trying to answer this number, unless you actually are a customer of Excel Energy Co., or unless you think that it's for your own overdue bills.  

Here is what happened:  607-252-6856 kept calling us.  We finally answered it, and a recorded voice say that someone needed to telephone the 888-220-8409 number.  The (607) phone calls kept coming in, day and night--and that (607)area code is totally unfamiliar to us!  (Calls came all day, for weeks, arriving from 8:00 a.m. to 11:30 a.m., to 10:30 p.m.)  Upon our answering the 607 incoming call, A RECORDING SPOKE, telling us, "This call is for JASON OSBORNE: Please call 888-220-8409, regarding your account.  Give the reference number 156398."

They had a wrong number!  "We are NOT Jason Osborne!"  So, we called the number that (607) gave to us, namely 888-220-8409.  

If this is happening to you, PLEASE, DO NOT WASTE YOUR TIME PHONING EITHER NUMBER--(888), OR (607)!  Service Representatives did NOT answer--only a system telling us that we had reached Excel Energy, and saying, "All Representatives are busy--please continue to wait."  After we had waited for at least four minutes, the recoding changed from saying that they were all busy.  It appeared that the robo-system was set up to limit how long a person would be permitted to wait to speak to a real person, and so, it then said, "Please enter a box number, or wait on the line for to leave a brief message."  We could also simply hold the line, and it would take our message after a tone sounded.  As soon as it did give us a beep, though, it promptly announced, "This box is full.  Please call back later.  Good-bye."  And it HUNG UP ON OUR CALL!   Four minutes, 56 seconds wasted!

How RUDE!

It appears to us that Excel Energy must feel perfectly comfortable harassing perfect strangers, and that it doesn't care about anyone!  If it did care, it would have made decent provision for innocent people--offering a writing address to which they can respond.  Not even our own own cell phone company is able to stop these "spam calls."   That means we are still going to continue to experience them, even though we have phoned and tried to do the right thing!

TIME OF CALLS: Daily, from eight a.m., to half-past 11:00 a.m., and then again at dinner time, or at 10:00 p.m. or later.  Please...ATTORNEYS...!  Can you do something about this?  There are probably thousands of people who are very upset.  They will bless your kindness, and your goodness of heart and spirit, if only you can stop this frustrating thing from happening to everyone, over and over again.

WE CARE ABOUT YOU!  Best Wishes, and Happy New Year, 2012!

This phone number keeps calling me 607-252-6856 every time I answer they hang up.  They call late at night and all day long.