613-748-6444

Security department from Chase Bank calling regarding potential fraud on your credit card account. Sears, Sears Mastercard and Marriot Visa are operated by Chase Bank.

Chase bank doesn't opperate in Canada as far as I'm aware, and 613 is a Canadian area code.

When I don't answer and the answering machine kicks in, why don't they leave a message?

FYI - chase bank DOES operate in canada, we own sears financial as well as many chase canada branded cards.

If it is a legit call, then why don't they leave a message (as someone else pointed out)?

I got a call from this number several minutes ago. but I didn't pick it up, the caller didn't leave message.

Chase operates in a few locations in Canada... one is the 613 area code... if you are getting calls from this number... they may be trying to contact you because one of you credit cards is about to go to collections.  Probably because you moved and they are getting return mail, and the number of file is no longer working or is wrong number.
  If you don't answer, and it is important enough... they will call you work if they find the number because of no answer at the house.  I wouldn't have wanted my card to go to collection.

Yes, Chase financial is associated with Sears MasterCard, it's a legit call, they called me to notify that my credit card was active and wanted to confirm that I was the one making the purchases. This was of the result that I had not used the card for several months and then I started to use it again.

Cheers

I am NOT K. Halton-Imison which is an other branch of the family. They do not
have a Bell phone, relying on a cellphone.They do not reside at this location
                           K.H.I.

I'd call them a borderline scam.

They just called asking for me by my maiden name (which hasn't been used in at least 4 years), telling me my credit card would be going to collections. The woman told me it was urgent that I provide information or they'd be pushing it through to collections.

I've never had a credit card in my life. Nor has my husband. We're "if you can't afford it, you don't need it at all" people - cash on time, everytime.

Nice try, though. Reported.

They phoned me twice this morning at 6:20 am and woke up my baby. None of my cards are overdue and I haven't moved. I did however have sears phoning me from a different number several times a day until they finally answered and told them to [***]. Now we have this number. Baby's don't go back to sleep at 6:20.

They phoned me twice this morning at 6:20 am and woke up my baby. None of my cards are overdue and I haven't moved. I did however have sears phoning me from a different number several times a day until they finally answered and told them to [***]. Now we have this number. Baby's don't go back to sleep at 6:20.

Like many others have said, this number is a legitimate Chase Card Services number. Chase has a call-centre based out of Ottawa, ON and provides financial services (credit cards) for Sears Canada, Best Buy, Future Shop and Marriot Hotels.

With that said, I would be hesitant to provide any sensitive/personal information to them until you have been able to confirm that they are indeed calling from Chase. Typically banks don't call and immeditaely ask you to verify your mother's maiden name (or any other sensitive information) until they've provided enough context to justify the need for this information. As others have alluded to, these calls are typically a pro-active attempt on their part to resolve concerns found on your account (i.e. possible Fraud, returned mail/bad address, collections, etc) Although this could change, Chase Card Services is not known for making telemarketing or outbound sales calls.

As a rule of thumb, if you suspect that the call may be illegitimate, ask if you can call them back at the toll free number on the back of your credit card (or found on your monthly statement or even their website) as you want to make sure you're speaking to the right people.

I agree. If you ever think something is fraud, don't give out info. Google the telephone number or look at a statement/back of card.

the number is legit, it's from Chase. I was locked out from my online account as well as a block on the card until they could confirm it was I that made a purchase at a Shell gas station in another area which I have never used (I always go to a Co-op) and this triggered the fraud department to investigate. It's all good!.

this is a real chase canada number I know a person who works there

Yes, Chase bank offers various credit cards in Canada. This is a valid number for the security department.

They don't leave a message, so... nothing important :)

They called with "Unknown Name" in the name field, on Sept. 16th at 8:51 a.m. Gee, that must've been important, but how can I take them seriously if they :
1) don't know their own name; and
2) don't leave a message?!

Assuming telemarketer.

really...i hope you did not give them any secure info