678-809-6046

A lady from Century called requesting the owner I advised her she couldnt call on our Customer Service Line requesting the owner and I advised we wished to be taken off of their list , she replied only the owner could do that she needed to hear that from them, said she will call back later and hung up. I called back and spoke with a Allen and he was a manager I guess and he also stated that they would not stop calling until they spoke with a manager , I advised I was an authorized agent with the company from the owner to request that they not call and he refused to accept that ... I will be calling the police to file harrassment calls from them if they call  again.

Someone keeps calling from this number but never leave a message.  It's quite annoying.  We are on the DNC List.

Same here. I'm blocking it from my switch...

That is the Law, only the owner can ask to be removed from the list. Business to business calls are NOT covered under the do not call law. While it may be annoying, look at it this way. If that is the worst thing that ever happens in your life...you receive an unsolicited and unwanted call...you'll truly have a blessed life. So stop the whining, after all if every call that came in was for the owner to do business, you would be out of of a job, wouldn't you? Remember two rules:1) only sweat the big things 2) There are no big things. Have a great day!!

These people keep calling our office like 3 times a day. The caller ID says "SSI" and they say they are from Century, which, after much back & forth snipes, they finally divuldged that they are some type of loss-prevention business. I told them that this doesn't apply to us and to please quit calling but still they continue daily to harass us.

First the company name is Sentry, not Century, it's a common mistake. Second, they only want to talk with an owner, president, CEO or General manager, not the gatekeeper. Why? Because only they can make a business decision, and write a check. You can't, and it's a waste of time  They are a security company, and since 83% of employees steal...according "Retail Management Magazine"...you might be the one who is stealing, they can't talk with you, company protocol.  Often the gatekeeper will say the owner isn't interested, how do they know that? You answer the phone, your not hired to make managerial decisions that might involve the financial stability of the company. Companies don't last over 18 years without a good business plan, and a top notch product.

You must work there, SCAM ARTIST. You might want to keep in mind that the person answering the phone is not always an idiot receptionist. Sometimes the OWNER actually answers and is fishing for information before they put their name out there. Some advice: GET A REAL JOB and quit harrassing and wasting business owner's time. If they wanted a security system, they would call a REPUTABLE company to come out and install it. First rule of thumb: if you were really calling for something important you would have NO PROBLEM identifying yourself and letting the person answering the phone who you are.

I believe he must work for this very rude company.  He fits right in with the person that just called us.  The woman was unduly rude and refused to give a call back #.  We have caller ID.  All calls from the number in the future will go unanswered.  

Jessica is 100% right sometimes the "businessowner"  is trying to field the call themselves. You don't always have the "receptionist".  When a company is rude & pushy on the phone, we know we do not want to do business with them.

Three statistic are worth mentioning" 1) According to the FBI 64% of armed robberies are committed by current or former employees. 2) The FBI states that 44% of so called honest employees admitted to to stealing money, product or time (by goofing off ) 3) According to "Retail Management Magazine 83% of employees steal. So clearly the security company doesn't want to tip off what may be a dishonest employee why they are calling. Doesn't that make sense?  Add to that, only an owner can make the final decision, and write a check for the system. It's not personal it's business. You just sound angry and irrational. Your post is simply unsupported name calling with accusations you can't back up with facts. As to your first "rule of thumb" about identifying who the company is, that been clearly explained.

As with any business, sometimes I'm sure telemarketers are rude when they shouldn't be. There are bad apples in every business. I'm sure some business owners field their own calls, but if they don't mention that to the telemarketer, they don't know who they are talking to, do they? Frankly most people are very nice, they say who they are, explain why they may not need a system, and that's the end of it. I would say if you make 400 calls in a day, 6-8 might be angry (at most), we don't care really. If a person hangs up, great, we move on to the next call, if they don't answer it rings 5-6 times and we move on to the next call, if the person puts you on hold, it's a welcome break and after 30 seconds of relaxing, we move on to the next call, if the person freaks out, yells, screams, and swears, we move on, who cares. Maybe they,re having a bad day, and belittling somebody else makes them feel better, that's just sad, for them that is. Bottom Line, no harm is intended, everybody is just doing their job, without malice. Have a great day!!

Just one problem with your answer & you so obviously work for the company.  We have had three calls today from the company with 3 different callers & 3 rude callers. Office managers often have the same purchasing power as the owner & the same veto power too.

First, whether I work for the company is irrelevant. But, for the record I'm familiar with the owners of this company. I've managed several telemarketing companies, worked as campaign manager, written numerous scripts for countless campaigns, so I'm certainly familiar with the business. As to the rudeness, I cannot comment unless I heard the recordings first, for all I know, you may have been as rude, if not ruder. But that is no excuse for those telemarketers to have responded in a rude way. Under my supervision they would be fired. With regards to office managers having the same power to make a purchase as the owner, sorry that's very rare indeed. While at times they may have some input and the ability to veto, at the end of the day, the owner makes the final decision 99.99% of the time. Sales is a numbers game, so you play the odds, not the 1 in 1000 exception.This company is over 18 years old, why? They make the best product, provide the longest guarantee and provide the best service on the market today. What you've seen in spy movies, this company was doing 5 years ago. I'm sorry your experience wasn't a good one, I know they strive for the highest standards, but when you make 35,000 calls a week mistakes are made, and trust me, people are fired. Have a great day!!

Thank you Jessica.  That is my rule of thumb.  If it is important, they will leave a message or attempt to let me help them if the owner is unavailable.

Apparently none of the people on this thread can read very well. It sounds as if the company protocol is only to talk with the owner, period. Since it is possible that the person who answers the phone, may be the very person who is stealing from the company. Therefore they would have a motive not to put the call through to the owner. Secondly, they want to explain the product to the owner themselves, not have the gatekeeper say to their boss "hey there is some telemarketer on the phone trying sell some junk". I get calls also, big deal. What is everybody so angry about, heck your job is to answer the phone, if you cannot do that simple task, politely and respectfully maybe you should get another job. It seems many of you can't handle any real pressure, if answering an unwanted and unsolicited phone call upsets you so much, I would hate see you people under any real pressure.

I want them to stop calling the office - not interested in talking to them.

yes, he does seem to work for this company, as these are verbatim the EXACT words that are used on other websites by other users when looking up this number to "dispute" the company's practices! And as far as people complaining.... we are a client based company who receives at least 150 or more phone calls within a 10 hour period and the multiple calls I get where they are either asking for the owner or just don't say anything is very frustrating and interupting in my daily duties!

Some twit named Ben who cannot even read his own script right is calling trying to sell their security camera business.  Oh, joy... I'm one of the lucky few companies who will be just down the street from where they're working next week and they were wondering, since it would be no effort on their part, if they could stop by and show me the products.  Really?  As long as it doesn't inconvenience YOU to try to sell YOUR product to me.  How is this anything you think I'll care about?  
Let me guess, you're about to win a contest that will send you and your wife to Greece for a week's vacation and that's why I should buy your stuff.

This obnoxious woman who refuses to give name or state why she is calling asked for the owner. She had one of the two owners names. i told her that he was not here and offered to help her. She then asked if there was a co-owner in and I said that we can not transfer the call. Knowing that 99% of these are BS sales calls, I asked what it was in regards to and she nastily said that she would call back later. I googled the number and this site came up. I called the number back and sure enough, it was Century..the company that everyone said that it was. What a witch. I did get a little revenge though. I told her that I know exactly who they are and that when she called, I googled her number and saw all the harassment reports. We blocked her number.

Got a call from ignorant rude [***] at SSI, told her to stop calling that I am incharge of the company and still rudeness.  Gives me the same BS that can only speak to the owner.  Also, have read comments by "Doc Holliday" (from the wild west?) who quotes the FBI and statistics.  To begin with, yes employees do steal.  They steal pens & paper!  A real thief knows how to steal undetected.  Also, Doc, when you are told to stop calling, by LAW, you must stop calling or face a lawsuit for harassmant and interfering with the operation of a business.  NO MEANS NO!  Maybe you need to learn thru the judicial system???

It's very irritating to have someone demand to speak to the owner without first saying who they represent. I am the owner and answer the phone, but I won't tell them who I am unless they tell me first why they are calling. Common courtesy.  They are intruding on my time, but they feel it's their right to do that, in my opinion I pay the phone bill here not them. My time is valuable and they are wasting it. Also, many times these calls interrupt me when I am trying to conduct business or do accounting which is very annoying. When they are rude it's infuriating because they don't know it but I have already had about 10 phone solicitor calls already.Also, most of the time when I ask these companies to stop calling that I have no need for their products or services, they continue to call.