727-373-1137

Someone from this number called me on my cell phone.  I don't usually give out that number.  They did not leave a message and I probably won't be calling them back.  This service is pretty helpful.  Way to go.

This number from from what I read is USAA insurance verifying your information./

This number is USAA... they had sent me a letter telling me they would contact me to update my info and this IS the number they called me from.

This is USAA. Called USAA (800-531-8111) and verified. This is an indipendant part of them. They are just calling to verify and update you account.

You know that feeling you get when you grab the handle of the shopping cart at the grocery store ... and it's sticky?

That's how I feel after my abortive phone call with these pogues, who did not identify themselves as "PSI."  Rather the smarmy-voiced caller asserted he was with USAA.  I validated the provided auto policy information, but requested a letter "from USAA" when the questions turned to me.

If you look at some of the other Google links about this number, you'll see that the company is listed on USAA's web site as a "vendor."  Like toilet paper, copy machines, and many other things in USAA's office space, it's purchased from a vendor.  But being a vendor does not make one part of the USAA family of businesses.
 
I strongly suggest y'all USAA members read those letters that you get!  They are skillfully written to appear as if they're from USAA ... but they aren't.  Their use of the USAA logo might be okay, especially in light of the "27 Sep 2009" link at a site similar to this.  But they are not USAA.  Rather, they are a "vendor" from whom USAA buys a service.  

I suspect that those answering the phone survey establish a business relationship with the vendor (e.g., with PSI/QPC) -- by providing them with information -- and that their use of that information is not covered by USAA's privacy terms.  Further, I believe that much of the information that PSI validates is from publicly accessible and proprietary (e.g., credit bureaus) sources ... and is not provided to them by USAA.  The USAA web-site link says nothing other than that USAA buys information from PSI and QPC.

Those of you that believe there's no harm/no foul in validating the information are naive.  Your 'validation for USAA' of the information they ask is identical to answering the questions from a market research firm ... with no link to USAA.  I strongly believe that's what's happening here.

Note that the linked page provided on another site about this Caller ID number places the burden on you, the USAA member, about any information provided.  I strongly believe USAA should no longer avail themselves of services offered by PSI/QPC unless and until USAA can assure us (their policy holders) that information gleaned/validated by their "vendor" is regarded as "USAA proprietary information" subject to the same stringent handling requirements USAA uses internally.

PSI/QPC and others of similar ilk represent the next generation of credit bureaus.  Leech-like they siphon off elements of your personae to repackage and sell however they can.  USAA buys survey results because it makes business sense.  Ask yourself if the "business sense" results from lowering members' policy rates or from increasing them?

Thanks for this info...

I just received a call from this number, but declined to give information, saying "I will call USAA personally tomorrow." Now I know not to give this independent company anything.

I got a call from these guys, it all seemed to be on the up and up. They just asked me about how often I drive my car, if I use it for work, or are there any other people driving it, so that they could update my policy if needed. They didn't ask anything that I would consider private. The most private thing they asked me is if I'm still single and living at the same address, and that's public information anyways. I don't see this as a big deal.

I have a letter from USAA that says that they will be calling me and they have a privacy policy in place.

I got my letter from USAA/PSI using PSI's Florida address.  Nice one USAA.  What you don't think we check up on what's sent.  Anyway, the letter was dated November 24, received in my mailbox on December 9.  I got my call on November 23 from PSI.  Did someone did not get the memo in the right order?  Hum…  I’m appalled that USSA is even stepping in this and has gone to this extant to raise it’s bottom line.  
Several things are happing here.  1) PSI is in business to bolster the profits of insurance companies by supplying them with information that you provide.  Regardless of how trivial you think that is, they will use it to the insurance company’s advantage.   They are in business the gather and sell this information to your insurance carrier to determine their risk management and your policy rate or premium.  2)  PSI is NOT held to the same standards as your insurance carrier is with disseminating data and handling it and privacy issues and who has access to it.  Remember it’s a survey company masquerading as a data mining operation like several previously have posted.  They are in business to market and sell your information to those who want to make money and bolster is bottom line with weeding out risk!    By providing PSI with information that you may think is trivial is gathering information that’s not available by public record or credit reports.  You can read this all for yourselves by clicking on the link provided below:  http://www.professionalsurveys.com/home.html  3) 99.99% of what the average consumer has given to their insurance company is correct enough to rate and profit.  The remaining percentage are just stupid people that waddle through life in the blind and are careless with their finances.  I should know when I change my habits, wife or children on my policy.  I have the same vehicles, wife and children.  Nothing has changed.  If you feel like you need to comply just do the deed and see what comes back to haunt you.  It’s like Facebook, once you hand it over it’s out there for all to see and make commit on!!!

We received a letter today from USAA stating that PSI would be contacting us in the next two weeks to "verify information about current drivers in your household and possibly your policy"

I went to the USAA website and it pretty much states the same thing.  Here is a link to USAA FAQ on PSI https://www.usaa.com/inet/ent_utils/McStaticP ... hLinkPhrase=PSI

Last year I received a call from PSI and I explained to them that everything was current. Same automobiles, same drivers (just my wife & I, no kids), same DOBs, same employers, so there was nothing to update.  With that said, I told them if they wished to ask me direct questions and I would verify that the information they have is correct, but I was not comfortable with just telling an unknown person that called me any information that they already have in front of them.  This seemed to cause the PSI rep to pause, then I explained that if they are indeed a representative of USAA then if stands to reason that they would have my information in front of them and they could read off any of my data and I would confirm that it is correct.

So, get this... USAA is not your friend... They are slimey capitalist pigs... You, reader, do not mater to them in the least... You, reader, are a comodity to be bought and sold... Your purpose in the USAA scheme of things is to add to their wealth... No more, no less... BOHICA... You have been sold!! How was it for you??

It could be USAA.  I dont give any information out when some one calls.  My opinion is they already know my insurance information.  They do not need to know it again.  Its marketing, its for something else, I already get enough junk mail, junk email and spam.  Thank you, no more.

Rec'vd call this afternoon from them leaving mssg to "update" my auto insurance policy information.  I don't care if they are under contract with USAA - I will ONLY deal with USAA and not give such information to a third party.  Thanks for all the info everyone has posted to this site and re this number.

I called back and told me they were USAA. since USAA doesnt have my cell phone number and since they could not identify me from my account number I believe they are bogus. I called USAA and they were perplexed as no office in Clearwater.

After many calls from PSI I cancelled my USAA account, ive had the account with them for 15 years.
Thanks for making the decision easy PSI!!

So I get a two hangups on my cell phone today ... a number I don't recognize don'cha know.  Thinking "Al Gore's famous interweb will help me find out who called," I activated my very weak Google-Fu.  What do you know.  One year to the date of their previous attempts, I've come up on PSI's lead sheet again.  

Rather than go on ... and on ... about the USAA and PSI relationship and PSI's goals, I'll just invite folks' attention to my submission above, on 20 Jan 2011.  (I only vaguely recall writing it ... but the words are certainly mine.)

@ Sharky ... there is indeed a Santa Claus <wink>

@ MIB ... USAA is the best insurance company I've experienced with respect to rates, services, and financial strength.  Their commercial banking division (USAA FSB) ranks among the least predatory with respect to credit cards, and my principal credit card was issued by them.  But USAA provides me with a service for which I pay.  They aren't doing anything for me out of good will or friendliness.  They're trying to make money off of my name/address, nothing more ... nothing less.  USAA probably earns for its members/shareholders -- to whom it is obligated to provide a return on investment -- between a buck or two for each lead they provide PSI.  (The lead is represented by the address list used for the introductory-letter in the PSI direct-mail campaign).  If a USAA customer chooses to provide information to PSI, USAA probably gets around another dollar or two, perhaps more.  Those who choose to believe paternalistic USAA mailings and ads, and conflate what's going on to such an extent that they think USAA is interested in anything other than the bottom line, should relax, start working on this year's letter to Santa ... and indeed BOHICA. <grin>

If you're at this site, the likelihood of you, gentle reader, bending over is not very great. <bigger_grin>

Nothing personal, but @ Sharky again.  If you had been paid for the information you chose to provide PSI, I might state my belief that you had been used like a two-bit [***].  But you didn't get paid, so your actions were not those of a [***].  From a legal perspective, PSI now owns all the information you gave them ... to do with as they see fit.  Your decision.  Your call.  And it can't be undone.  (This comment is for the benefit of new visitors to this site, who are trying to find out who called them.)

I continue to believe that their association with PSI is inimical to the long-term interests of USAA.  The sleaziness of PSI's approach is off-putting, and seems to have contributed to the loss of at least one of their customers (see the contribution by "Ex Member" above).  My frustrations with certain aspects about the services USAA provides me are tempered, however, whenever I start searching for better alternatives.

I first received a letter about the 'validation survey,' some ten years ago or so, I was suspicious because of the primitive (manual) cut and paste PSI used to place the USAA logo on their survey.  I kept throwing these survey requests away when I got them.  I presume that these unrequited mailings were not profitable enough to PSI so they changed their approach to paying USAA a larger sum per lead, and getting a sort-of 'USAA introduction' to each of PSI's targets.  Leastwise about five years ago USAA started introducing PSI to me in the form of a lawyerly letter that conveyed absolutely no real information, except you're going to get a survey from PSI.  These letters get the 'round file' as soon as I recognize them.  A couple of years ago PSI switched to phone calls.  Presumably, they're trying to get folks into their boiler-room.

In the same way that I forgot my submission to this site a year ago, I will forget PSI's phone number again.  I'll research it again next cycle.  And thanks to this site, and others, I'll re-acquaint myself with PSI.  And again ignore their calls.  (I listed the Call Type as Unknown because I don't know why they called me.)

If PSI changes their number, then I'll start over ...

Hhhmm.  Certain words are replaced with 'gentler' alternatives.

Just to elucidate, a s**t (ess-ell-you-tee for those of you who haven't served, for y'all military and ex-military types, sierra uniform lima tango) receives money for allowing an orifice to be violated.  Quite frankly, I believe a s**t's profession is a lot more honorable than what the folks at PSI do.)

I got the call before I got the letter.  They have called several times.  I just told the guy that everything is current on my account at USAA and if I need to change anything I will do it direct with USAA.

When you give these data miners any info, it is instantly shared with e2Value inc., BuildFax, and several other business databases.  Your info is shared and sold, not secured or confidential.  

I checked and this business is not a licensed insurance company in my state, yet they are representing themselves as such.

Yes they work with USAA BUTTTTTTT!!!!

If you update your info with PSI you rates will INCREASE!!!
Thats the purpose of the call thats how they make money.

If you have a real problem take it up with the CEO of PSI Paul Russell @  (727) 373-7499 this is the office number, just ask Alice or Brittany to transfer you to Pauls or the OWNER Joe's office or voicemail.
Let me know if you would like Pauls address in St.pete so you can send him some great mail.

I just got a call.  Didn't recognize the number, so I let it go to voice mail while I did a search.  Glad I did.  I probably wouldn't have thought anything of them asking me questions (depending on the questions) about my auto coverage, because I'm in the midst of an auto claim.  Glad I checked here, because I just deleted the voice mail and will not call back.