770-217-2929

Did not receive a call from these people but - my father passed away in September 2007 - I am trying to sort out his affairs and take care of my mom.  In December 2007 and now in February 2008 my Dad's account has been charged by these people.  In December I called the number and was frustrated to no end that I could not get someone to either pick up the phone or call me back - now I'm absolutely livid!!!  My parent's bank is trying to help me but are saying that they can put a stop payment on the account but this stupid CBS can attempt to charge them again.  I would appreciate anyone's insite as to how to stop them from charging my Mom -

My mother is 82 years old.  I have been helping her get some of her affairs in order and manage her bills.  Several months ago, I started looking over her bank statements.  There is an automatic withdrawal on her statement for $52.00.  When I looked back at older statements, I noticed this has been going on since July of 2007.  My mother has no idea what this is.  I contacted the bank.  They gave me this number.  When I call this number, I am not able to speak to a person.  I have left MANY messages and noone returns my call.  I want to put a stop to this.  They have already milked my mother's account for over $400.00.

The Better Business Bureau has heard of this number!

I am helping elderly friend and noticed auto deductions every two months from cbs 770 217 2929.  After reading bbb profile I am going to help them have bank stop these deductions.

go to bbb.org.  Click on the National USA Site link.  Then click on link to "check out a business or charity".  Then hit "advanced" link on search screen.  You can now search by phone number.  Enter the number.  It will take you to a profile link for Card Benefits Services.  It is NOT encouraging.  I am filing a complaing with BBB, not that it will help my friend, that this cbs is still alive and well.  Good luck

i,ve been trying to get ahold of this company for over a year. they keep taking automatic withdrawels from his account after we cancelled what ever he has. we were not aware of this policy until after my husband was appointed his guardian.  he has no card, or policy, they were never issued. he is 97 years old and can not afford this. we always get a recording, no one ever responds. something needs to be done to put these people out of business. when we looked up the phone number it says they are out of south carolina. please help!!!!!!!!! they just took out another $102.00 plus a 34.00 over draft.

I can,t believe nothing is being done to this so called company

card benefit services p.o. box 45809, atlanta georgia, 30320. hopefully this will help you

i can,t believe after this has been reported to the bbb that something is not being done. it can,t be legal to fleece old people out of the little money they have. shame on you card benefit services!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I just called this number and got an answer and they immediately offered a pro-rated refund...we will wait to see what happens!

I am a POA for an 81 year old man.  CBS got him for $52 on July 25.  My bank will return the ACH.  I do not know what the service is, but it is probably worthless.  This man has been hit numerous times.  I am lucky that I deal with banks that will return ACHs like these.

stop taking money out of my checking count because we are on to your scam. and so is my bank.

I have been dealing with these creeps for months now.  They promise to give my dad a refund, but never do.  They also promise to cancel his service(?)whatever that may be, but keep taking his money.  I spoke today with Rochelle at that number and she was anything but helpful.  She refused to give me any information regarding her superiors or any phone numbers to reach them at.  So, I am going to call her at least one or two times a day just for the harrassment value hoping to break her down to give me the info.  It would be helpful if everyone would do the same.  We need to fight back against these thieves that rob the elderly.  My dad can't afford what they are doing to him.

We just found this charge on my father in laws account. they charged him 204.00. This is first time that he has ever got this charge. Seems like all of these charges are coming on checking accounts as a automatic debit.
If this charge does show on a credit card you can dispute under the Fair Credit Billing Act which states that you have 60 days from time of charge to dispute. This applies to credit cards only. We will be shutting down this account and openning another. He had a recurring charge on his account the we found out last month for another company. The best thing we can do is make sure that checking accounts are set up for no autopayments. I know that they are more convient. But, this opens the doors for more opportunity. I work for a major credit card company and handle disputes all day long. The best credit card that you can have is a visa. master card does not offer the all the dispute rights that you can get with a visa card. please check out all your accounts closely. there are so many scams out there right now.

I went over my mom's bank statement and noticed a Pre-Authorized Withdrawal from this same phone number.  They withdrew $102.00 from her account.  This is the first time I've seen this on her statement, so I did some research to see what I could find out and happen to come upon this site. I'm hoping there is something we can do to stop these crooks!

I am helping my mother find out how these charges appeared in her checking account.  I do get someone when I call (5 different girls)but they always say they will forward my request for information on and someone will call me back.  And of course I never get a call back.  The bbb updated the company was out of business but I spoke with someone today.  I'm going back to the bank and to the Attorney General.

This happened to my 95 year old great aunt around late September 2008 for a total of $204 (and counting?). We received notice today that Bank of America would not refund the payment even after our formal fraud case was submitted. BOA said it was an authorized payment. BOA were hesitant to give out any information at all and would only give us the phone number of whom received payment 770 217 2929. I can only deduce that this scam happened over the phone after scare tactics led to my great aunt giving her bank account information and then the money was electronically pulled. She lived in Seattle at the time.

This is from the BBB website - looks like they are up and out . . .


BBB Accreditation
This business is not a BBB Accredited Business.

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BBB Rating

Based on BBB files, this company has an unsatisfactory record
    BBB Definition:

unsatisfactory  record - A company has an "unsatisfactory business performance record" with BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
    BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims
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advertising  claims - BBB reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of BBB Code of Advertising which was developed to guide advertisers, advertising agencies and advertising media.
that are challenged by BBB, or failed to discontinue unauthorized use of BBB name and logo, a Federally protected trademark.
with the BBB due to unanswered complaints. The company has resolved
    BBB Definition:

resolved - The company resolved the complaint issues.
some complaints presented by the BBB, however, the company did not respond to other complaints
    BBB Definition:

other  complaints - This refers to complaints from individuals or businesses that do not fall under a specific category.
.

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Business Contact and Profile
Name:     Card Benefits Services
Phone:     (770) 217-2929
Address:     PO Box 45809
    Atlanta, GA 30320-5809
Employees:     1
File Open Date:     October 2001
TOB Classification:     Credit Cards & Plans, Credit Card Processing Service, Medical Discount Plans
BBB Accreditation:     This company is not a BBB Accredited business.

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Products and Services

This company's nature of business is listed as marketing a health discount membership card by offering cash prize incentives to market their product.

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Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 38 complaints about this company in the last 36 months, our standard reporting period. Of the total of 38 complaints closed in 36 months, 21 were closed in the last year.
Advertising Issues
    BBB Definition:

Advertising  Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

     Resolved
    BBB Definition:

Resolved - The company resolved the complaint issues.

           1 -     Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Contract Issues
    BBB Definition:

Contract  Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

     Resolved
    BBB Definition:

Resolved - The company resolved the complaint issues.

           1 -     Company resolved
    BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
           1 -     Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Billing or Collection Issues
    BBB Definition:

Billing  or  Collection  Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

     Resolved
    BBB Definition:

Resolved - The company resolved the complaint issues.

           7 -     Company resolved
    BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
           5 -     Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
     Administratively Closed
    BBB Definition:

Administratively  Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

           1 -     BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
     No Response
    BBB Definition:

No  Response - The company failed to respond to the complaint.

           8 -     Company failed to respond to the BBB to resolve or address the complaint issues.
     Unpursuable
    BBB Definition:

Unpursuable - The company cannot be located or is out of business.

           4 -     Company cannot be located.

Sales Practice Issues
    BBB Definition:

Sales  Practice  Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

     No Response
    BBB Definition:

No  Response - The company failed to respond to the complaint.

           1 -     Company failed to respond to the BBB to resolve or address the complaint issues.

Delivery Issues
    BBB Definition:

Delivery  Issues - Claims alleging delayed delivery of ordered merchandise.

     Resolved
    BBB Definition:

Resolved - The company resolved the complaint issues.

           1 -     Company resolved
    BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
           1 -     Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Product Issues
    BBB Definition:

Product  Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.

     Resolved
    BBB Definition:

Resolved - The company resolved the complaint issues.

           1 -     Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Refund or Exchange Issues
    BBB Definition:

Refund  or  Exchange  Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

     Resolved
    BBB Definition:

Resolved - The company resolved the complaint issues.

           2 -     Company resolved
    BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
           1 -     Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
     No Response
    BBB Definition:

No  Response - The company failed to respond to the complaint.

           2 -     Company failed to respond to the BBB to resolve or address the complaint issues.

Issue Not Defined
     Resolved
    BBB Definition:

Resolved - The company resolved the complaint issues.

           1 -     Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.


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Government Actions

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Advertising Review

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Out of Business

According to information in the BBB files, it appears that the company is no longer in business. The BBB's mail to this company has been returned as undeliverable. If you have an unresolved
    BBB Definition:

unresolved - The company failed to resolve the complaint issues.
dispute with this company you may wish to seek legal advice.

recently discovered an unauthorized withdrawal from my 93 year old Dad's saving account.  I'm sure there are more, for $52.  The scenario matches many of the others described by this site.  Will close this account
ASAP.
Thanks for the information. Too bad it never gets to the general public on radio or tv.
mab

I am POA for my 77 year old mother, who suffers Alzheimers.  I first noticed a charge from this CBS 770-217-2929 a few months ago.  After signing various affadavits for the bank that I did not authorize this $52 charge, they refunded it to me.  Now, I just looked at her bank statement online and again found the $52 charge.  The voicemail at this 'company' just says you've reached them after hours....no company name in the message or anything.  Very shady.

I get 15 calls a day but they never say anything, it's just silent. I did call the number back many times and once had a male pickup the phone and say "did someone call you from this number" I said yes, then he asked for my name, I didn't give it but asked who I was talking to, he hung up. Thats the only time I have spoken to anyone at CBS? The number I have is 770-293-0151 which may be their new number. This number comes from the Atlanta area of Georgia. I don't know how they got my number and I am only in my early 40's. I did notice all of the people on here that were scammed are in their 70's and older! Maybe thats why they never say anything to me, I don't sound like an older person (everyone tells me that) so thats why they say nothing or just hang up.

I am in the same situation as you.  After reading the other posts on this website, I'm not sure how to go about dealing with these charges.  Sounds like the company isn't going to be any help, as well as the bank.  If you hear of any way to stop these people, please let me know.