800-289-6229

Macy's shipping department - letting me know I have multiple shipments in one order.  Legit!

I also got a call from Macy's shipping department about multiple shipments in one order. Definitely legit, and great customer service!  A phone call and an email.

Multiple shipments and multiple orders?  For what? I didn't order anything. Scary.

Multiple shipments..I didn't order anything.  I called Macy's to report it, but they said they couldn't do anything unless I gave them my personal information.  I was only willing to give them the phone number they called twice, and the lady said she couldn't do anything with just that.  So I responded that if they didn't care that an order had been fraudulently placed, then neither did I.

This is a legitimate call from Macy's regarding order shipment.  It was a recording. They usually make this call to let you know that some items will ship separately.  Although they send this information in an email as well, I guess they are following up to make sure you are aware of this fact.

As to an erroneous phone call, when you order online at Macys.com, you have to manually enter a contact phone number.  It's conceivable that someone mistyped their phone number, which may explain a call you didn't expect.  It is not necessarily sinister.  Or, maybe someone else in your household placed an order, or perhaps you are the intended recipient of a gift.  When I order a gift for someone, I sometimes give out the recipient's phone number in case there is a delivery issue.

They just called me and I didn't answer.   I looked up the number and it was Macy's.  I placed 3 orders over the weekend so I'm glad I checked here.  Definitely legit.

I have received this call many times, I have not ordered anything from Macy's. They just called and said I placed an order on August 10th, which I did not. Apparently someone is using my phone # as their home phone. Not sure why......

I placed an order with Macy's yesterday and  this morning I received an e-mail and a call that my items would be shipping separately and one was has shipped! Excellent customer service!!

Getting calls from this number.  Not sure why since I have not ordered anything

Call from macys letting you know about the shipment status of your order. That's fine but they should not be calling at 900 am on a Sunday. Very rude. What was meant to be good service turned into horrible customer service. No one wants a call on their only day off when they are trying to rest. Email is fine don't need phone calls

Rec'd a follow-up call from this number after receiving email messages from Macy's that my online order would arrive in multiple shipments.

Received their recorded call 9:00 am Easter morning. Unacceptable. The two email notifying of separate shipments was sufficient.

Legitimate call from Macys to let me know that an order I placed yesterday would be shipped in multiple packages.

Add this number to your blocked list if you do not want an automated call regarding your shipment from Macy's at 9:00 A.M. on any given morning.

As stated by others, the call came from Macys about a split shipment.  Fine.

Received a voicemail saying that an on-line order placed on Feb. 23rd might be shipped separately.   Only problem is that no order was placed.

The said that I had multiple orders and I didn't.  This is a scam.

SCAM! Called my work number that I never use. Wanted personal info... Don't trust this number.

I have received this message from this number multiple times: home number, cell number, work number. I have never ordered anything from Macy's online. This is a scam to harvest your personal information. I suspect that most of the posters here saying this is "legit" are actually associates of the scammers.

This is a total scam!!!  Here is what they did to me:  they mailed me something small that I did not order.  When I called to check why I got the item, they requested information in order to transfer me to the credit department, including my name, phone number and credit card number.  When I refused to give them that, they said they could not transfer me because I am not allowed to talk to the credit department if I don't have an account with them.  I hung up and did not give them any more information. Also, I checked the website that they posted on the return slip and it is not legit:  www.macys.com/contactus.

Do not give them any information!!!