800-333-2484

Called very early on Sunday. Rang once. Annoying!

This is a VALID call from CitiBank Fraud Prevention Early Warning system. When your account hits a fraud queue, it could be for any number of reasons; for example: an online purchase that you might have never made before, or an out-of-state transaction that is unfamiliar. For YOUR SAFETY and to be PROACTIVE, the computer automatically sends the pending authorization to the bank Fraud Department and they will call you at the phone number on your account. If you don't trust this to actually be CitiBank, then just call the number on the back of your plastic titled "Customer Service" and they can forward the call to the Fraud Department associate for you.

This is a VALID call from Citibank's Fraud Department (Early Warning).  They only confirmed my name, and asked if I was aware of a specific charge to my Citibank Aadvantage Mastercard, that they then identified by the charge date, the charge amount, and the name of the vendor.  After I confirmed the charge was legitimate, they asked if the card was still in my possession, which I confirmed, upon which they thanked me and the call was concluded.  Never once did they ask for my card number.

I was called at 4:45 am , and asked to please hold 3 times.  This really scared me as I have a daughter with severe health issues.  I called the number back and asked to speak to a supervisor and was put on hold for 15 minutes, then I gave up.  How do I stop these calls