800-503-1969

got a call from this number and left no message

Left message stating it was CitiCards with a change to my account. Included "message ID#" for call back. When I called back, it still asked for more verification information, so I hung up. Sounds like a total phishing scam.

I got an automated call that said that I had a "change to my status" on my CITI card and that I needed to call back 800-503-1969 to provide code "506560".  This is NOT the number for my card's customer service.
When I called back, it was an automated system again asking for the code above and indicated that "additional verification was needed".  That's when I got suspicious and called CITI directly to see if this was legitimate or not.

Per CITI, this is a legitimate attempt to reach their customer.
The person I talked to didn't understand why it seemed like a phishing scam.

This is a legitimate call from CITI to inform you of changes in the terms of your CITI credit card agreement...

CITI is in financial trouble and they are in the process of changing revolving credit accounts in their favor... just like Chase and the rest of them... consumer credit scores be damned...

Got a voicemail from this number, stating that it's Citi Cards and that I needed to call back with a six-digit code or my card would have difficulty being used.  Very odd, because I'm up to date with payments and no payment is due.  When I called, they couldn't find my records by name, address, or phone number, so they kept asking for my account number.  I wouldn't give it to them - I've had this card for eight years!  The whole thing just seemed strange.

The number returns to Citibank Card Services. You'll have to enter the "PIN Code" they left for you. The "additional verification" needed (in my case, anyway) was the ZIP code of the billing address. I never had to enter the account number or any other info. At the end of the call, the system recited the accurate account balance.

I think they're using this system to avoid having to deal with pissed-off customers, as they close or reduce credit lines. Almost every card I have has either been closed or reduced in the past six months, and I'm always current on my balances or have paid in full. Now the card companies are citing my increased debt-to-limit ratio, which they themselves have caused by closing or limiting my lines... crazy.

I'm better off without the cards anyway... they'll all be paid off soon and I won't have to deal with them again.

I called the number on the back of my Citi Mastercard the Citibank representative verified that 800-503-1969 is in fact a department within Citibank.  They even transferred me to them, and I didn't have to give them my account information, they pulled it up within the call transfer.  The reason they are calling is to say that "there has been a change in account status."  In my case it meant that they were lowering my credit line, which I think is pretty normal with all of the financial turmoil that's happening in the system.

This call is a real call from citi telling you about changes to your credit card.  The call wants you to call back and they give you a PIN number to use.   I didn't call back but I checked my account on line and the same day I got the call it also had a message on my account that they had lowered my credit limit in half.   They had already upped the interest rate on the account.  I was in the process of paying them off.   Credit cards are in a hurry to change everything before the new law changes.   I have always paid the credit card on time and always more than what was due.  They are screwing the good credit people.  Soon as I finish paying them off they won't be getting anymore of my money.

I've had 2 calls from this number today.  I do not have a Citi account.  I've hung up both times.  I don't know who they are trying to reach, but it can't be me.

They left me a message with a PIN number to provide. I went online and confirmed that they had lowered my credit line. No need to call. Thank you Shitibank.

Got a call from this number and they left a message to call back with a pin. I called back and they told me that my credit line is decreased...

Yep, same here... decreased limit.  I also opted out of their new terms of service last month.  I wonder if that's a coincidence.  It's fine cause come January, I'm living as a hermit to get rid of all credit debt.

yes. its  SHITIBANK, i have a  shiticard for 22 Years paying on time to  keep my exelent credit standing , now they call to reduce  my credit  on half. i dont even own any money  to shiticard because i always paid in full every bills/ it may be a reason 'cause  they never could get a penny on interest

They call twice some days and never leave a message. If it is "Citibank" as other comments suggest it is not good business ethics.

Same here, called back and they had reduced my credit limit, due to delinquent from this account or another account... wtf? I have $0 balance on this account is always up to date with all my other ones... ridiculous excuse. Shitibank indeed.

They left me a message with a <stong>PIN</strong> number to provide.

It left a message that was cut off at the beginning urging me to call back with a PIN number and claiming to be from Citi. I have a Citi card, but did not recognize the number and I did not call back. Checked my Citi account online today, and noticed that my credit line was decreased by $500. I've been with a customer with these a$$holes since 1999, have never made a late payment, but they advised me several months ago that they were planning to increase everyone's APR to 24.99% unless you agreed to have your account closed at the end of your card expiration date. My card is set to expire by the end of the month, so I'm guessing that's why they've decided to max out my credit limit. It would have been more prudent of them to notify me in writing rather than leaving a sketchy voicemail message on my cell phone.

It's from SHITIBANK... I had checked my Citi account on Wednesday, before this call, and then checked the account this morning after the call. These a$$holes reduced my credit line by $11,000 overnight! Been with the company since 1999 and this is how they treat loyal customers. Citi took $45 BILLION in bailout money - our tax dollars, and this is how they treat the American consumer! (source: http://bailout.propublica.org/main/list/index). The Federal Credit Card Accountability, Responsibility and Disclosure, or Credit CARD, Act of 2009 takes effect on Feb 22, 2010, and this is what Citi does on the eve of that law taking effect.

Your best recourse is to contact your Congressman and COMPLAIN:
http://www.senate.gov/general/contact_information/senators_cfm.cfm
https://writerep.house.gov/writerep/welcome.shtml

jerks! couldn't write the # down since I was driving but after reading this I checked my online account... they lowered my credit limit from over $18,000 to $4,810! thanks a lot, I'm now suddenly $100 from my limit and my debt-to-available-credit ratio is TRASH. canceling this POS account as soon as I can!!

I received one of these calls plus a letter explaining as they tell you.  I do not use the card as I am busy paying it off and onetime.  Then good- bye...no more using it.