800-772-9261

number on e-mail supposed to be from Chase confirming my upcoming travel plans...no company name given when I called...and they could not locate my a/c from the last 4 digits (they had in the e-mail) & wanted my full 16 digit #...I asked who I was talking to and they hung up..!!!!!

Same thing here.
I didn't get phone call from these scammers, but I got an email from: Chase@activityconfirmation.chase.com, they had my last 4 digits right and my full name on my card. Very scary.

This is a scam, so never give your SSN or CC # unless YOU initiate the call to the phone number on back of your card or to your Bank. Hope they catch these scammers, what a waste of space they all are.

I received an email stating that I had recently changed my home number on my card. It was from chase@activityconfirmation.chase.com. They also had my last four digits and my cell phone number in the email. I didn't call the 1800 number b/c of this website. Thank you so much for your help.

Did anyone bother calling Chase and asking? I called the number on the back of the card (always safe!) and confirmed that the email did indeed come from them and the number (800-772-9261) does indeed belong to Chase. All you have to do is a little digging before you start spewing BS.

I just called chase and they said this is not their email.

I received an email stating that I had recently changed my home number on my acct. It was from chase@activityconfirmation.chase.com. They also had my last four digits and my work number in the email. I didn't call the 1800 number  of this website. I forwarded the email to abuse@chase.com
Found this email on the real Chase web site under security.
PS Chase sends you emails via your secure acct. In other words, you have to log into your chase acct and check emails from Chase. That is the only way chase emails you.

received email to confirm a paypal transaction from chase@activityconfirmation.chase.com which
included the number: 800-772-9261.  I called the number on the back of my chase credit card to confirm that the email and the phone number were legitimate.  I was switched from a regular agent to a special security agent at chase and she comfirmed that both the email and the phone number were used by chase.

I just called the number on the back of my card and the email was legit.  They cancel your account and send you a new card so i suggest calling them...Always use the card number i still am skeptical of emails.

Got this email saying there was a potential fraudulent transaction.  I chose to call the number on the back of the card instead.  Turns out it was Chase and there was a fraudulent transaction. But the number in the email was real.

Had similar problems. Received an email with the number 800-772-9261 in it.

The story: I had phoned Chase to tell them that I was going to be overseas and that, therefore, they should expect purchases to appear from Europe in Euros on my (otherwise United-States-based) Master Card. I soon received a stupid email from Chase stating:

"As part of our ongoing effort to protect your account and our relationship, we monitor your account for possible fraudulent activity. To that end, we are writing to confirm that you requested the following action on the account noted below. In response to a request we received, we recently noted that you would be using your Chase Slate MasterCard account ending in [...] for spending above your normal spending volumes or for a large purchase. If you did NOT make this request or have questions regarding this request, please call us immediately at 800-772-9261 from the U.S or Canada, or if you prefer, use the number on the back of your Chase Slate card."

I phoned the 772 number and they immediately demanded my entire account number. I refused, saying that didn't sound safe, and they hung up. I called again and asked them to confirm that they were indeed from the business I wanted to contact, but they could not name either "Chase" or even "Master Card" independent of my informing them. So I told them I wasn't interested in doing business with them.

I then phoned, from my home line, the number on the back of my credit card and was told, over the course of about six calls, the following contradictory information by Chase: 1. we didn't send an email; 2. yes, that's our email; 3. that phone number isn't ours; 4. yes, that's our phone number; 5. we don't know whether or not that's our number but we can spend a long long time poring over a ton of documents to try to find it; 6. try looking on our website to see if that's our security department's number; 7. the security department's only number is 800-945-2004, and not 800-772-9261; 8. 800-772-9261 is the security department's only number;  8. nobody will ever demand your credit card number over the phone if you're calling in from a home line that's recorded in your account; 9. sometimes they need you to give them your account number because they can't pull it up from the incoming call; 10. when you make a request about Europe, they always send that inaccurate email, it's a common mistake, so don't worry about it; 11. they have a much more germane computer-generated email about Europe that they should have sent, it must have been an uncommon mistake, but don't worry about it; 12. that's a very uncommon mistake, so uncommon, in fact, you should worry about it; 13. they don't have a Europe-oriented (or any foreign-oriented) letter at all, so you should really worry about it; 14. customers can't talk directly to security but you can leave a message; 15. yes I'm from security, you can talk directly to me; 16. (same person) no I'm not from security but I'll forward you to them; 17. (same person) no I'm not from security and I can't forward you to them but you can dial them directly if you have their number, but I don't have their number ; 18. your account has a hold on it because of extremely large purchases; 19. there were no extremely large purchases and your account does not have a hold on it; 20. you can always call the number on the back of the card and get forwarded to security; 21. you have to call different numbers to actually get through to security; 22. someone will call you right back, within the hour (nobody did); 23. we never make call-backs.

Jeepers!

Worse, they all wanted to talk about a DIFFERENT complaint I had made about a month prior, in which I requested that they stop spamming me with marketing emails. No security agent could finalize an answer about whether that more recent email was (a) a fraud-spoof that they would take a copy of, or (b) just the wrong computer-generated email, trying to respond to my call (telling them I'd be making purchases in Europe) but failing (by saying I'd be making BIG purchases, not EUROPEAN purchases), but no big deal, so I should ignore it, or (c) a mistaken response to that call, which had ramifications on my account and therefore needed to be fixed.

Furthermore, every time I got to the point of trying to explain the problem, the Chase security staffers insisted that I wait for someone else, at which point they forwarded me back to standard customer-service department rather than letting me continue to talk with security / anti-fraud staff.

Possible diagnoses

1. Chase's anti-fraud department has some very limited people and some very limited time to interact with each individual complainant, such that they do very very very shoddy customer-interaction. I have similar observations about most anti-fraud departments at credit card companies. They think they're being "professionally terse" -- like an FBI agent? -- and that this will give the customers some sense of satisfaction that a real ball-breaker is enforcing their security. It just gives me a sense that they haven't paid attention to the details of a complicated problem and really they'd prefer it if customers like me, with fraud concerns, would just accept the inevitable fact, that someone else is going to steal my money, and that Chase is going to be the intermediary, and Chase's security department really needs to go sit at a coffee shop and eat more donuts so leave us alone.

2. Chase in general has utterly cruddy customer service. (Gee what a surprise ...)

3. There's an interceptor-agent who catches about half of my outgoing telephone calls to Chase and pretends to be their customer service and security departments and gives me the run-around. He sent me an email.

4. There's an interceptor-agent who catches about half of Chase's inter-departmental phone-call transfers and pretends to be either their customer service or their security department and gives me the run-around. He sent me an email.

5. The computer at Chase generated the wrong email, but, close enough, and I shouldn't worry about it, and really I shouldn't call their security department because when I get on the phone with big corporations I really turn into an annoying prig and they tried to be nice to me but eventually had to get rid of me.

:)

And how do we know your legit, David?

It's legit... Chase@activityconfirmation.chase.com is from Chase... although once you recieve the email... call them on their 800 number... your getting this email because Chase believes your credit card number may be compromised...

I got a email "from chase" to verify my new address. When i call  the number 800-772-9261 a lady   asked me for my  SSN, my security number  and my phone number...very scary
I   called the number on the back of my card  to report that incident and cancelled all my chase account.
I  hope they catch these scammers!!!!

I got an email of URGENT Chase Confirmation and ask me to call this 800-772-9261. I came here to learn more about this number and I will not call them but I will call the number on the back of my card to report this. Thank you all.

I received the same type of email and thought for sure it was a scam. I played the lady on the other end and then she asked me for my CC number. I said, "Really?" shouldn't YOU have that? She was very nice and I then asked to talk w/her supervisor. She transferred me and then I thought.... Would if this is legit?  I called my wife and she said that she DID change the telephone contact number for this card.  This Number IS LEGITIMATE!

Yes, it turns out this particular number was legitimate, but you should ALWAYS call the number on the back of your card instead of one sent via email.

I received the chase@activityconfirmation.chase.com email as referenced above.  It was to question a transaction I had personally just made a moment earlier.  I called the number on the back of my card, and they confirmed that A) Chase sent the email, and B) the phone number in the email belongs to them (or more likely, a call center contracted to them).

Again, just because this one was legit doesn't mean you should let your guard down.  Call the number on the back of your card if you have account questions.

just got the same email and had the same run around from chase that others are reporting -i called the number on the back of my card and heard from customer service reps "no we did not send email  wait yes we did, please talk to fraud protection I mean security protection, can I have your birthdate no  wait i want the last four digits of social security number." I hung up on them. I am not sure if I will call them back or not. Not sure if they are going to pay for the product i ordered or not but the product was already shipped.

I called the number in the email and they said they will cancel my credit card. To be safe, I called using the number at the back of my credit card and they said that the email is from them.

The guys or girls at the top scared the [***] out of me!  The number is valid, but I agree with some people who said, to be safe, call the # on the back of your card.

I got this scary e-mail today asking whether or not I had made a charge!  I clicked NO before thinking it might be a scam.  I called Chase at the number on my card, but I had to type in my full account number (because I was calling from my cell phone and not the number associated with the account.  The rep told me that they had tried me at home, but since I wasn't there, it's Chase's policy to send the email.  When asked for the last digits of my SS#, I accidentally gave them the last 4 digits of my cell phone...I was told I'd have to be called back in a few hours because the SS# did NOT match the account info...

I couldn't wait a "few hours," so I called from my home phone, and only had to give the last four digits of my account, and the last 4 digits of my Social Security.  The rep was able to tell me what charges I had made, and the last three were fraudulent, and she closed my account to be on the safe side (her suggestion).

She was also able to tell me the last legitimate charges I had made, AND brought up the fact that I had tried to use the card earlier today (and was denied...I was trying to buy my bus tickets from a machine.  I thought maybe the machine was out of order...

I just don't know how my account was compromised.  I only buy from reputable online retailers, and some through PayPal...