877-444-7750

Homserve of Arizona. The want you to buy insurance on you water pip the run off the city meter to your house. for only 4.99 a month. real scam

They have been calling everyday for the past week. Only a recorded message.

You will receive two communications from the people.  The second one arrives in a plain whit envelope with window showing only your name and address, no sender info and PRSRT STD  U.S.POSTAGE PAID  MAILED FROM ZIP CODE 60084 PERMIT NO.4.  Inside letter is return address: HomeService PO Box 1656  Marietta, GA  30061-9913.  You are requested to respond by February 27, on this one.  Just fill in your credit card number or debit card.. You can choose E-Z Pay Frequency  These people  are rated C- by the Better Business Bureau and have a large number of complaints against them.  Another or same name in letter is  HomeServe USA Repair Mangement Corp. and blah blah blah ---- as an authorized representative for AMT Warranty Corporation, who is your contract issuer.  Sign and return but keep page 2 for your records.  And oh yes,  in the fine print is the general exclusions. Quite a long list.  a

Additional info:  To accept the coverage one is to call 1-877-444-7750 in Arizona.  The address on the return envelope is:  PROCESSING CENTER  PO BOX 1656  MARIETTA, GA  30061-9913. And it is postage paid, also.   BUSINESS REPLY MAIL   FIRST-CLASS MAIL  PERMIT NO.367  LANCASTER, PA

BB REVIEW

HomeServe USA Corp.
750 E Main St Ste 900
Stamford, CT 06902-3831
(203) 356-4201
(888) 752-6740
(877) 444-7750*
(877) 444-7730
(877) 444-7737
Fax: (203) 324-8889
www.homeserveusa.com
www.homeemergencyinsurancesolutions.com
BBB® Non-Accredited C Rating
On a scale of A+ to F

!THERE IS AN ALERT FOR THIS BUSINESS!
Government Actions

On February 26, 2010, HomeServe USA Corp. and HomeServe USA Repair Management Corp. entered into an Assurance of Voluntary Compliance with Jack Conway, Attorney General of the State of Kentucky.

The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of law.

The Assurance settles charges that the business allegedly violated Kentucky consumer protection law by designing and mailing, or directing the design and mailing of direct marketing material containing false, misleading or deceptvie representations to approximately 230,000 Kentucky consumers in or around January 2010.

Under the terms of the Assurance, HomeServe USA Corp. and HomeServe USA Repair Management Corp. agreed to: 1) prepare a corrective letter clearly and conspicuously disclosing the 'water line service coverage' is an optional service that is not affiliated with the consumer's water utility company, and mail the corrective letter to all Kentucky consumers who received the initial letter and have contracted in any way, by any method with the business for 'water line service coverage' between January 1, 2010 and April 1, 2010; 2) business shall affirmatively disclose in all solicitations that its services are optional, and business shall not otherwise represent, either expressly or by implication, that they are affiliated with the utility company unless such repersenation is truthful; 3) business shall comply with the terms of the corrective letter regarding consumer cancellations, if any; and 4) business must pay $7,500 to the State of Kentucky for civil penalties and the cost of the State's investigation.

On April 15, 2010, HomeServe USA Corp. and HomeServe USA Repair Management Corp. entered into an Assurance of Voluntary Compliance with Richard Cordray, Attorney General of the State of Ohio.

The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of law.

The Assurance settles charges that the business designed and mailed multiple solicitations containing unfair or deceptive representations to hundreds of thousands of consumers in the State of Ohio. In the Assurance, the Attorney General claimed the solicitation's appearance may: 1) lead a consumer to believe the communication is from the consumer's local water untility service, when in fact the communication is from a private entity; and, 2) may lead a consumer to believe that the consumer is required to purchase "water line service coverage" when in fact the purchase is optional in nature.

Under the terms of the Assurance, HomeServe USA Corp. and HomeServe USA Repair Management Corp. agreed to: 1) refrain from using unfair or misleading advertisements violating Ohio consumer protection laws; 2) prepare and mail corrective letters to all consumers in Ohio who received previous solicitations, and comply with the terms of the corrective letter regarding consumer cancellations; 3) clearly disclose in all solicitations that its service is optional and not required by the local utility company or governmental body; 4) not represent, either expressly or by implication, that it is affiliated with the utility company unless such representation is truthful; and, 5) pay Fifteen Thousand Dollars ($15,000.00) to the Office of the Ohio Attorney General for fees and investigative costs.

Primary Contact: Mr. Michael Backus (Sr. Vice Presisent Customer Service & Sales)
Mr. Tomas Rusin (Chief Executive Officer, USA)
Ms. Kim Thompson (Customer Service)
Mr. Myles Meehan (Sr. Vp of Account Management, Usa)

Alternate Business Names
Home Emergency Insurance Solutions,
HomeServe USA Repair Management Corp.,
Home Serve,
Home Service of Texas,
Home Service

AMT Warranty Corp. aka WARRANTECH CORPORATION
2200 Highway 121 Ste 100
Bedford, TX 76021
(817) 785-5588
(800) 228-2731
(800) 541-6014
(800) 577-6624
(800) 833-8801
(817) 785-6124
(817) 785-6601
(817) 785-8601
(877) 263-7403
(888) 446-8008
(888) 792-3495
(817) 358-1165 (Fax)
(817) 785-6103 (Fax)
(817) 785-6701(Fax)
www.warrantech.com
www.amtwarranty.com
www.amtrustgroup.com
BBB® C- Rating
On a scale of A+ to F

Description:
The company provides service contracts and after-market extended warranties on automotive and consumer products in the United States and internationally. According to information supplied by the company to the BBB, Warrantech is “a third party administrator and contract agent for private label companies and administers their service contracts." These service contracts include, but are not limited to, home, automobiles, recreational vehicles, home appliances, home and entertainment products, computers and office equipment. Claims covered by Warrantech contracts are paid by insurance companies that underwrite the warranty-extension and product-replacement contracts it sells.


Complaint Information:
The majority of complaints allege the company denied valid claims, failed to make needed repairs, had lengthy delays to repair or replace covered items, and provided poor customer service. Due to the size of the company and the nature of its business, complaint numbers alone do not cause alarm. The mere number of complaints lodged against a warranty company is not nearly as important as the company’s response and the manner in which it resolved its consumer’s issue.

After thorough examination of complaints received by the BBB, a pattern was identified based on the category of claim filed.

Home Warranty
The vast majority of complaints regarding Warrantech home warranties center on lengthy delays from the claim date until the repair date.

Appliance Warranty
The major complaints regarding Warrantech appliance warranties center on lengthy delays. Specifically, customers reported after placing a claim call, weeks and months passed before appliances were repaired.

Television Warranties
Although several complaint issues have been made about Warrantech television warranties, consumers repeatedly reiterate problems with lengthy delays, poor customer service, long telephone wait times, and failure by Warrantech representatives and supervisors to return calls promised to the customer.

In addition to the lengthy repair delays, customers report excessive telephone hold times for Warrantech, having to place numerous and repeated calls to Warrantech to get a service provider to repair the television, failure to return promised calls by both representatives and supervisors, refusal by representatives to transfer calls to supervisors, and rude and abusive representatives.

Automobile Warranty
The majority of Warrantech automobile warranty complaints center on deceptive and ambiguous language in the contract and refusal to pay valid claims. With regard to complaints concerning the contract, customers complain the contract fails to address which vehicle replacement parts will be replaced with “New” parts versus “Remanufactured or Replacement parts of like kind and quality.”

At the time of purchase, customers ordinarily are not presented with the actual extended warranty contract. Rather, consumers are typically provided with advertising information and/or brochures about the extended warranty plan but the actual document and what it covers is not available for review. In fact, the consumer receives the actual extended warranty contract in the mail days or weeks after entering into the contract.

Business Management
Ms. MARIBEL BARRON, COMPLIANCE PARALEGAL
Mr. Bruce Saulnier, President
Mr. Steve Knapp, Executive Vice President/CFO
Mr. Stuart Hollander, CEO
Contact Information
Complaint Contact: Ms. MARIBEL BARRON, COMPLIANCE PARALEGAL

Alternate Business Names
First Choice
PEAK PROTECTION
VEMECO
WARRANTECH CONSUMER PRODUCT SERVICE
HOME WARRANTY PROGRAM
N.S.I.
NSI PROTECTION PLUS
REPAIR MASTER
TECH 2 PROTECTION
TECH TWO PROTECTION
WARRANTECH ADVANTAGE
WARRANTECH AUTOMOTIVE INC
WARRANTECH DIRECT
TECH II PROTECTION
WCPS
WCPS OF FLORIDA INC
Credit Acceptance
GSI SERVICES
AMT Warranty Corp.
AmTrust Financial Services, Inc.
Additional Information

The company met with the BBB in January 2009 and October 2009 to discuss the company's rating as well as its pattern and volume of complaints. The company has stated that they do have a business plan to improve the number and nature of complaints and will continue to work to ensure all complaints are answered. The company agreed to provide updated company information along with promotional materials for the BBB to review.

The company met with the BBB in March 2010 to discuss the company's rating and volume and pattern of complaints. The company shared new customer service initiatives being instituted. The company agreed to provide additional information for consideration regarding its serious complaints, updated year-end revenue numbers, and updated responses to their advertising and customer experience issues.

Under the Federal Trade Commission's Disclosure Rule, there are five basic aspects of coverage that a warranty must describe. It is useful to think of these as five questions which a warranty must answer:
1. What does the warranty cover/not cover?
2. What is the period of coverage?
3. What will the warranty company do to correct problems?
4. How can I get warranty service?
5. How will my state's law affect my rights under the warranty?

Well now their contacting Oklahoman's sounds like a scam and a made up name "Backus"? (trying to sell water pipe insurance.) Ha!

This call comes in all hours of the day and they never leave a message on our recorder.  We didn't know who was calling until reading this webpage.  Would like to know what has happened to the 'do not call' list we're supposed to be on.  Would surely like this caller to quit calling.

Get letters (fortunately no calls - yet) - major scam from what I've read but have an idea to slow them down a bit --
Use THEIR postage paid envelope to send them someone else's ads - carpet cleaning, window washing, etc.  Paying all that postage will eat a hole in their pockets!!!

like I really need water pipe insurance!  do they sell unwanted-phone-call-insurance-with-do-not-call-list-protection?

Well, they are invading Las Vegas, NV now. Homeserve sent me a letter and not my husband. I thought that was a little strange. We live in a community that has an HOA and my husband is on the board. I think the pipe would be covered under our dues. I am however going to contact the water company and my home owners insurance to find out if I am covered. I can't believe the nerve of some people.

I am in Sparks, NV and received a letter from this company directing me to call a Vegas office. I am very curious as to how they got my information because my name is not on this house, the mortgage, or the utilities. When I called the 800 number I spoke to two "supervisors" Damian and Amanda. They both stated that they get their targets from public records, including credit reporting agencies.

This has since been posted on their facebook page which can be found here https://www.facebook.com/HomeServeUSA
Contrary to HomeServeUSA having "liked" the BBB, this business is not BBB accredited and has amassed 196 BBB consumer complaints over the last three years. This corporation has also been ordered by various court systems to pay hundreds of thousands of dollars to settle lawsuits according to the BBB. The BBB rates this company on an A+ to F scale, with an A as of 7/23/12, prior to that it was rated with a D. I believe that they obtained my information from a list that they purchased from another company, not public records as Damian and Amanda (people purporting to be supervisors in a Las Vegas office) stated. I will be doing everything in my power to contact Thomas J Rusin CEO, Christopher M Miller CFO, Graceann Pisano Division Counsel, and Kimaada Thompson Customer Advocacy Manager, to find out how my information was obtained. Unsavory companies that buy and sell our information need to be stopped.

Four adults over the age of 30 live in this house. HomeServe sent their letter to oldest, age 81, confusing and upsetting her. The house belongs to her son, so why didn't they address the 'offer' to him?. I'm wondering if they pick older people as targets, given that many of those won't go straight to the internet and check up on the company.

We're in Georgia, btw.

Accepted an offer for a 1 year contract at a reasonable fee     Made a legit claim they denied   Of course

did not renew at more than triple the price     Now I recieve letters about every three weeks - each with a

different fee quote and calls almost daily     'fool me once shame on you, fool me twice shame on me'

who called

One thing to remember...if a break occurs upstream from your meter, it's your utility's responsibility to fix it, not you.  After all, they can't charge you for what they can't meter.

So, if your meter is indeed near the street, then this insurance may have some merit, though the covered cost for incident, $3500, seems to be a little high in many parts of the country, perhaps by a factor of 5.  IF, however, your meter is located next to your house, as it is in our area, then the likelihood of an out-of-pocket break is much reduced, and may even be covered by homeowners insurance, if it could cause damage in the foundation of the house.

I cannot believe that there are so many gullable people in this country.
Where you raised under a rock? Seriously, a bogus insurance scam, dah!

I am in Georgia too, just mailed some legit info to these ppl let them pay for some good stuff.  All seniors aren't senile......

Good idea!!!  I had 2 letters here that I am sending some legit info in as return to them. Let them pay to get  a little bit of Good Stuff!!

I got those 2 letters. The nerve of these scammers, people be aware!