01414443000

Buchanan Clarke & Wells , Debt Collectors based in Scotland

Sneaky tactics, these people told us that they were trying to deliver a letter to someone a few doors down from our house. They phoned on this number 0141 444 3000 and said they were a company called BCW which stands for Buchanan,clarke and wells WHO ARE DEBT COLLECTORS. Had they told us who they were we would have helped them.

this is bcw group the debt collectors that make payment arrangements then break them and try to charge you for it.
nasty company and very arrogant to boot

buchanan,clarke and wells
buchanan,clarke and wells
buchanan,clarke and wells

they just phoned me twice this mornin at 9.30 and 9.31 asking for someone wot doesnt even live at this address,told em it was wrong number and put phone down.within seconds they phoned back were i talked to them again and was told the the person they were trying to contact had phoned themfrom our number yesterday and if they didnt speak to her that i would be reported,whereupon i told them 2 get on with it.very arrogant and very rude they want stopping by some authority.can anyone help?apparently im gettin reported for answering my own phone!arrogant and ignorant [***](scuse my french)

Strange if these are debt collectors, I have no outstanding debts and where did they get my mobile number from?

Had 3 calls from these numpty's and everytime i answered, they kept asking for someone i'd never heard from......wasting my time and theres!!!!

Buchanan,Clark,Wells have been told to put everything in writing and numbers have been blocked, then they start calling on this number to get round it. have sent a letter of complaint for harrasment

Old scam - after your data to sell onto other criminals who disregard the law. Just hang up. Good reporting them to the ICO. You don't even need to know their name, just their number. The criminal fraudsters like Anthony Simister who run scams like TAPA like to plant stooges on these forums to discourage honest folk from contacting the ICO or Ofcom. Ignore them. Data criminals don't want the hassle, bad publicity or fines, and have big payoffs to make to stay in business. Pay them back with hassle.  I've bookmarked the ICO complaint form and report each and every call now via the form on www.ico.gov.uk :
https://www.snapsurveys.com/swh/surveylogin.asp?k=134674895144

Here's the latest fine for a dodgy company caught with its trousers down and breaking the law:

http://www.ico.gov.uk/news/latest_news/2013.aspx

News release: 20 March 2013

The Information Commissioner’s Office (ICO) has served a monetary penalty of £90,000 to a company that has blighted the public with thousands of unwanted marketing calls.

DM Design, based in Glasgow, has been the subject of nearly 2,000 complaints to the ICO and the Telephone Preference Service (TPS). The company consistently failed to check whether individuals had opted out of receiving marketing calls – in clear breach of the law - and responded to just a handful of the complaints received.

In one instance an employee refused to remove a complainant’s details from the company’s system and instead threatened to “continue to call at more inconvenient times like Sunday lunchtime”.

The monetary penalty is the first the ICO has issued for a serious breach of the Privacy and Electronic Communications Regulations (PECR) relating to live marketing calls. This latest penalty comes after the joint owners of a company, which was responsible for sending hundreds of thousands of spam texts, received penalties totalling £440,000 in November last year.

The ICO has informed two more companies that it is intending to impose significant penalties over breaches of the law, with a final decision likely in the coming weeks. A further ten companies are subject to ongoing investigation for cold-calling and sending spam text messages.

Information Commissioner, Christopher Graham, said:

“Today’s action sends out a clear message to the marketing industry that this menace will not be tolerated. This company showed a clear disregard for the law and a lamentable attitude toward the people whose day they were disturbing. This is not good enough.

“This fine will not be an isolated penalty. We know other companies are showing a similar disregard for the law and we’ve every intention of taking further enforcement action against companies that continue to bombard people with unlawful marketing texts and calls.

“All of this work has been made possible thanks to the information we are receiving from the public, which has assisted our investigation team in identifying the companies making these calls.”

View a copy of the DM Design monetary penalty notice

The ICO and OFCOM, who are responsible for regulating silent calls, work closely together and will be publishing an open letter to the marketing industry reminding companies that they must comply with the legal and regulatory measures in place. Failure to do so will lead to enforcement action, with the ICO able to issue penalties of up to £500,000 for serious breaches of the PECR, and OFCOM having the power to issue penalties of up to £2,000,000 over breaches of rules linked to abandoned and silent calls.

The ICO has setup a online reporting tool which people can use to send us the details of any unwanted marketing texts and calls. View the reporting tool, which has already received nearly 140,000 responses since it was setup in March last year.



Notes to Editors

1. The Information Commissioner’s Office upholds information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

2. The ICO has specific responsibilities set out in the Data Protection Act 1998, the Freedom of Information Act 2000, Environmental Information Regulations 2004 and Privacy and Electronic Communications Regulations 2003.

3. The ICO is on Twitter, Facebook and LinkedIn, and produces a monthly e-newsletter.

4. The Privacy and Electronic Communications Regulations 2003 support the Data Protection Act by regulating the use of electronic communications, including live and automated marketing calls and marketing text messages. The ICO has the power to issue monetary penalties up to £500,000 for serious breaches of the regulations.

5. OFCOM is responsible for regulating abandoned and silent calls under the Communications Act 2003. OFCOM has the power to serve persistent offenders with financial penalties up to £2,000,000 pounds.

This is not a scam it is a debt collector
posting lies about them just because you dont like them
really makes you worse than them

And to post such a comment under a name like that, in reply to what is quite obviously a useful post, if slightly off topic, really just makes you lowest of them all. Though unfortunately the ICO doesn't deal with simple trolls.

As a debt recovery company they will be expected to uphold the collection practice policies denoted by the financial conduct authority. If they have provided you with any details of the debt (amount, owed to, any data protection breaches) they will be acting contrary to those policies and as such could be acted upon by the FCA and ordered to cease practising. Which would be the whole company shut down from the moment the FCA made that decision.
Collection practices must be undertaken with the debtor only and in a transparent and honest way.