08001070967

british cas calling to offer new deals

Sales call from British Gas

It's British Gas, begging us to stay with them!

Just had the same, but explained why im leaving, as she just said Ok, as nothing else to say about it really...

I've had 2 calls from this number to my mobile today while I've been at work. Both times I sent it straight to a busy tone. I get left a voice message but it's just a recording from British Gas saying it's an unimportant call about deals they have. If it's not important then I don't need to be called more than once on the same day!

I did have to phone British Gas the other day to sort a problem out and gave my number as the customer service needed to call me back, but I did not consent to cold calls nor was I informed that I might receive them.

It was British Gas calling to see if we were happy with them and of course to talk about new services offered. I told them that we had opted out of phone calls for any sales or marketing with the company she did apologise and she would make a note on our account- to which i replied it should already be noted. she was very apologetic and the info she provided was on the official British Gas Website -

I have never had a problem with British Gas before and the Customer service has always been good,  The lady who called as I have said she was very apologetic - she did ask if I had an email address to which I said most people do and if they are smart they do not give that info out over the phone no matter who they are talking to. she laughed and said fair enough. I was impressed with her attitude and her apology so much so that I looked up on the website what it was she was talking about.

Although most of us who post on this site are involved with TPS or Ex-directory and most of us have "opted out" of sales and survey calls - and the company or companies should abide by that some do not or of course they fall through the cracks -

All the big companies are guilty here lately for making sales/survey calls British Gas, BT, Virgin, Sky so be wary and NEVER give out personal information

The phone call was an annoyance but once explained an apology was given -

If you can before you hang up from one of these phone calls try to get the name of the company, (they say they are calling from) thier name first and last if possible and of course make a note of the phone number if it came up unavailable or unknown ask for it - they may not give it but a "real" company will. They may or may not give you the info but the more information you have about who is calling the better when making a complaint to the ico (www.ico.gov.uk ) or ofCom

I receive calls from this number every day, and I do not answer, then after few minutes another number 08009806166 rings which is also British gas.

I have been receiving calls from 08001070967 on my mobile whilst driving. I glanced down at the passenger seat (where the phone was) and when I glanced back up, the car in front had braked. No crash but this is dangerous.

I called British Gas 08000430303 to have them take my number off, after a lot of time, there is an answer and someone without the power to do anything starts asking question. Once I got past her, I spoke to a supervisor who was apologetic and said silent calls were prohibited and that she would take off my telephone numbers. I told her that I would give British Gas 3 chances not to call me again and otherwise I will change supplier. She then put me through to an automated feedback number. This asked me to reply to 4 questions to rate British Gas. The line was exceptionally faint and did not respond to my voice... it then cut off.

I phoned them back and a new operator now put me back to the feedback line, which did work.

British Gas owe me 40 minutes of my life.

Another silent call at 10:06am

Edit: the call back number is 0800480303

Called again and spoke to Darren of the billing department, he says Emma (I spoke to her yesterday) did send an email to have my number taken off. Darren will now send a message to Paul Hylands (his manager) to call me back within 48 hours. He would not let me speak to Paul Hylands.

I reminded Darren that I had told Emma that I was giving British Gas a last chance; I had told her that if I received 3 silent calls I would find another supplier (regardless of cost.) I added that 48 hours was too long and I expected a call back within the hour.

Darren says that the system is operated by an automatic dialler. If and when Paul Hylands replies, I might use this idea http://forums.moneysavingexpert.com/showthread.php?t=138775

Mr Hylands called back after 1½ hours and told me that the call from the number is a courtesy call to see if all is well. He told that "British Gas receive customer feedback and a lot of people said that they want British Gas to keep in touch with them."

I told him that I doubted that that is what anyone said, other than by failing to remove a tick box, and that they are straightforward marketing calls. He denied this.  I told him I was a shareholder and that I would be disturbed if money was being spent just to see if people were OK and then I read him 8 or 9 comments from above and from other sites, all of which mentioned marketing. He changed the subject.

He is disturbed by the fact that the calls are silent.

I suggested that some accountant had decided that a call should cost x pence, and that although a call to a landline for 30 seconds might cost x pence, a call to a mobile for x pence would only last 10 seconds and thus not give time for the message. He didn't think this likely.

Mr Hyland said he was very concerned, although in view of his statements about the calls being "to keep in touch and nothing to do with marketing", I'm not sure I believed him. He said that British Gas was heavily regulated and that such calls could cause them to lose their licence. I asked him who I could speak to so that BG would lose their licence. He asked if I wanted them to lose it. I said that I thought it would be a good idea if the calls did not stop. Eventually, he told me it is Offcom,  who are interested in silent calls and I was free to contact them. (I told him I was grateful for his permission to do this, but I thought I had the right anyway.)

He will look into the matter.

I thanked him and reminded him that if there were 2 further calls, I leave British Gas and complain to Offcom.

On the afternoon of 16th March, Mr Hylands phoned back and gave me absolute assurances that he had traced the cause of the calls and had stopped them. He was most clear. He insisted that I would not get any more calls. He said that he accepted full responsibility. I thanked him and thought the matter was at an end.

I went to my mobile phone; Yes, there is a call from British Gas from 08000725230 from 15th - perhaps that was the last...

No, it wasn't, today 17th, I received another silent call from 08001070967.

I have left a message on Mr Hylands answerphone.

I am not Britsh Gas customer but my number which is only given to close friends has been called by them today - they hung up as soon as I picked up.

Stop ringing me it's PI**ING me off

Again !!!!!! Silent nuisance call.

rang everyday past few days. It's getting annoying. Didn't pick up as it's not an important number (important: family friends etc.) Found out it's British Gas from ppl above...^  Glad i didn't waste my time then! Still wont be picking up!

Getting daily silent calls from this number, always about 10:20 hrs

It's a call from British Gas about house heat insulation
I've told them umpteen times we already have insulation
If they keep this up I will change supplier at end of year

Belated retention sales call from British Gas. I've just transferred to Ebico (a cheaper not-for-profit ethical and honest gas and electricity supplier) so I'm not surprised their chap sounded so miffed! Requested that no further contact be made (again!) or I would be informing the ICO of a breach of data obligations.

Bye bye BG!

Handy links for others suffering the same calls and who wish to be proactive:
Ebico: www.ebico.org.uk     
ICO: http://www.ico.gov.uk/complaints.aspx