09064001964

not sure who this is

Hi Susan

Cash Finance Direct Limited, trading as Horizon Finance, is a master finance broker who helps individuals to arrange loans. We do not lend the money ourselves, but take your details through our telephone service, and pass them on to our extensive panel of lenders with the intent of them making an offer of finance to you directly.

We have a UK based call centre just outside Manchester, our full postal contact can be found here: http://horizonfinance.co.uk/contact.aspx, we have offered our service since 1996.
Our company registration number is 03173946, our consumer credit licence number is 0503842, we are also registered with the Information Commissioners office number Z5629285.  We are accredited with the ISO 9001 award for approved quality management systems used in the running of the service we offer.

We have been heavily regulated to operate the service we offer since 1996. We are licenced by both Phonepay Plus for our premium rate lines, and The Office of Fair Trading for our licence to arrange financial products on behalf of our customers. We also comply with the Information Commissioners operating code when processing client’s personal data. We are exempt from registration with the FSA (Financial services authority) as we do not arrange secured loans or lend money ourselves.

Compliance is absolutely paramount to our organisation, we have scripted wording for our agents to ensure they say only what they are permitted to say, nothing more, and nothing less. This is further supported by our ISO 9001 award for approved quality management systems, both of which demonstrate our commitment to staff training to ensure the service received by our clients is fully compliant at all times.

We are a business, and therefore cannot operate our service for free, the back-up support, underwriting department, customer services department, agent costs, extended opening hours and other benefits have a cost attached to them, we must cover this cost by the use of our premium rate call.

We are transparent with our customers and do not disguise the fact that we generate an income from the use of our Premium Rate service. The call charges are provided from the outset, you will be answered by an automated greeting confirming the cost of the call and maximum call time before any conversation takes place, allowing you, the customer, to make a choice of whether or not to continue with using our service. Using premium rate telephone lines allows us not to be guided by which of our lenders will reward us with the biggest commissions, but on which lender is right for our customers and their individual circumstances or loan requirements.

We do not charge upfront application or administration fees, there are many other finance brokers in the market who charge up to £70.00 to take your details and pass them on to a lender.

A handful of the many benefits to using our service.....

•    No waiting in a call queue when using our service.
•    Dedicated agents dealing with your enquiry from start to finish.
•    One of the largest lending panels in the UK with a dedicated underwriting department.
•    A full “no questions asked” refund policy for any costs incurred in using our service.  
•    Dedicated customer services department offering freephone support from 9am to 7pm.
•    Long opening hours - 8am to 9pm on Weekdays and Saturday from 9am to 4pm.
•    UK call centre employing local, friendly and knowledgeable staff to handle your call efficiently.    
•    Investor in people and ISO 9001 accredited telephone agents dealing with your call.    
•    Regular updates and lender contact details sent to you free of charge by SMS and also by email.

We are sometimes asked “why charge for a premium rate call only to offer a refund of the costs”  just as you would not expect to help yourself to products free of charge at your local supermarket simply because they had a money back guarantee, we operate in the same way. We hope that the hard work, investment in staff training, and continual improvements in every aspect of the service we offer will be recognised by many of our customers, who in turn are happy to pay for the relatively small cost of the call, as they feel they have received real value for money based on their own experiences.  

We hope this will answer any initial questions you may have had and ask if there is any further information required to please contact our customer services director at customerservices@horizonfinance.co.uk  
 

Yours truly

Customer Service Team

Hi
Your number appeared on my business phone bill, with a total costing of £51 for a 15 minute call,
a call which I never made nor is there anyone else in my office who could have made the call, as I am a sole trader and work alone.
I have put in a full complaint to my telephone provider and will be getting a investigation opened and will be taking this further.
Your company is a disgrace and this is a scam I will be making sure people are fully aware of what you are doing!!!!!!!!!!!

Glad I read this because it's just happened to me. My phone provider can only tell me the phone number, I fell I've been conned, I'm going to cut my phone line off and just use my mobile in future.

Looks like these cowboys have dog up an old number (they have dozens).  Every post is answered by their corporate drivel, even the first poster who didn't know who the call was from. They have even answered me with their drivel and I only post to say what a bunch of cowboys they are.  They do not mention, of course, the number of times they have featured on the Daily Mirror scambuster pages and how much they were fined by Phonepayplus for abuse of the premium rate system.

Fame at last!!! Cash Finance Direct are the stars of Panorama's cold calling programme.

How did you make time to watch TV.        I thought the likes of us were to busy keeping a weather eye open for the Three Stooges and their ilk.

The stooges have gone quiet for a bit.  Still checking though.

Good to see them busted on BBC1 tonight though! No doubt the same paste and copy cr@p will be put on here soon - Give it up you lowlifes - you've been found out (again)

i think use are all silly tbh! the company is doing what any other company does. making money of people & im sure every single one of use do it in different ways! i agree use have been scammed, but this company has stated everything.
andrew: id just like to let you know they also ask the caller, do they have permission to use the phone? if that caller replys yes, then they can proceed with the call. however if the caller replys no' the appilcation will be termaited.  you just have to come to terms with the fact some one used your phone. however your not happy, so you can have this refunded, so i dont see what your fussing abput.

i have made a call for a loan to this company and no i am not happy with the call charges but i was aware of them before i made the calls, as it states it at the beginning.

And it took you seven months to post on here?  It looks like CFD are moving away from posting their Corporate Drivel and trawling this website to leave fake positive posts?  It still does not make any difference.  CFD were exposed as chances on Panorama.

http://www.phonepayplus.org.uk/Number-Checker/Check-a-Number-Results.aspx?ncn=09064001964

Check a Number - Result
PhonepayPlus has the following information about number: 09064001964

Customer care number:    0800 195 1980
Search result provided by:    Cash Finance Direct Limited
Service connected on:    18 August 2011
Service terminated on:    This service is still operating
Name of service:            CFD 1800-1999 apps
Type of service:                    Cash Finance Direct Limited has not provided this information
Service description:            Cash Finance Direct Limited has not provided this information

How much does this service cost?    All calls charged at £1.53 per minute with a maximum charge of £22.95 per call from a BT land line, network extras apply.

If you would like to find out more about this service or have a question about it then you should contact Cash Finance Direct Limited

Cash Finance Direct Limited
7th Floor, Dale House
Tiviot Dale
Stockport
sk1 1ta

If you want to log a complaint to PhonepayPlus online please click here.
http://www.phonepayplus.org.uk/For-the-Public/Make-a-complaint/Complaint-Form.aspx

Alternatively, you can call our helpline on 0800 500 212 (Mon-Fri, 0900-1700).

Previous PhonePayPlus fine:
http://blogs.mirror.co.uk/investigations/2010 ... orizon-fin.html

Same old scam from Horizon Finance

BY ANDREW PENMAN ON NOVEMBER 18, 2010 12:00 AM IN DEBTS AND LOANS

It's 12 years since we exposed Horizon Finance, the Stockport loan brokers run by Mark Pickston, revealing how customers were kept hanging on his £1-a-minute phone lines.

Wind forward to 2010 and Horizon Finance, the trading name of Cash Finance Direct Ltd, has just been fined £50,000 by the premium rate phones watchdog PhonepayPlus.

It ruled that customers were misled over costs of calling and, yup, suffered unreasonable delays.

"Compliance is absolutley (that's their spelling) paramount to our organisation" boasts the Horizon website.

Course it is Mark.