09064001966

i have had bills from this number and wish to know who they are

Hi Sean

I work within the customer service department at CFD

WHO IS CASH FINANCE DIRECT?

Cash Finance Direct Limited, trading as Horizon Finance, is a master finance broker who helps individuals to arrange loans. We do not lend the money ourselves, but take your details through our telephone service, and pass them on to our extensive panel of lenders with the intent of them making an offer of finance to you directly.

We have a UK based call centre just outside Manchester, our full postal contact can be found here: http://horizonfinance.co.uk/contact.aspx, we have offered our service since 1996.
Our company registration number is 03173946, our consumer credit licence number is 0503842, we are also registered with the Information Commissioners office number Z5629285.  We are accredited with the ISO 9001 award for approved quality management systems used in the running of the service we offer.

ARE YOU REGULATED?

We have been heavily regulated to operate the service we offer since 1996. We are licenced by both Phonepay Plus for our premium rate lines, and The Office of Fair Trading for our licence to arrange financial products on behalf of our customers. We also comply with the Information Commissioners operating code when processing client’s personal data. We are exempt from registration with the FSA (Financial services authority) as we do not arrange secured loans or lend money ourselves.

Compliance is absolutely paramount to our organisation, we have scripted wording for our agents to ensure they say only what they are permitted to say, nothing more, and nothing less. This is further supported by our ISO 9001 award for approved quality management systems, both of which demonstrate our commitment to staff training to ensure the service received by our clients is fully compliant at all times.


WHY USE A PREMIUM RATE PHONE LINE?

We are a business, and therefore cannot operate our service for free, the back-up support, underwriting department, customer services department, agent costs, extended opening hours and other benefits have a cost attached to them, we must cover this cost by the use of our premium rate call.

We are transparent with our customers and do not disguise the fact that we generate an income from the use of our Premium Rate service. The call charges are provided from the outset, you will be answered by an automated greeting confirming the cost of the call and maximum call time before any conversation takes place, allowing you, the customer, to make a choice of whether or not to continue with using our service. Using premium rate telephone lines allows us not to be guided by which of our lenders will reward us with the biggest commissions, but on which lender is right for our customers and their individual circumstances or loan requirements.

We do not charge upfront application or administration fees, there are many other finance brokers in the market who charge up to £70.00 to take your details and pass them on to a lender.

A handful of the many benefits to using our service.....

•    No waiting in a call queue when using our service.
•    Dedicated agents dealing with your enquiry from start to finish.
•    One of the largest lending panels in the UK with a dedicated underwriting department.
•    A full “no questions asked” refund policy for any costs incurred in using our service.  
•    Dedicated customer services department offering freephone support from 9am to 7pm.
•    Long opening hours - 8am to 9pm on Weekdays and Saturday from 9am to 4pm.
•    UK call centre employing local, friendly and knowledgeable staff to handle your call efficiently.    
•    Investor in people and ISO 9001 accredited telephone agents dealing with your call.    
•    Regular updates and lender contact details sent to you free of charge by SMS and also by email.

We are sometimes asked “why charge for a premium rate call only to offer a refund of the costs”  just as you would not expect to help yourself to products free of charge at your local supermarket simply because they had a money back guarantee, we operate in the same way. We hope that the hard work, investment in staff training, and continual improvements in every aspect of the service we offer will be recognised by many of our customers, who in turn are happy to pay for the relatively small cost of the call, as they feel they have received real value for money based on their own experiences.  


HOW DO I CLAIM MY CALL CHARGES BACK?

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  

Yours truly

Customer Service Team

Well you guys are running a con service. You also charge customers for calling them with an automated service. Our number is TPS registered and it's illegal for you to may calls to our number without our permission. Anyway, I've filed a complaint to TPS and ICO.

hi i called you yesterday and idont know you charge me 1.50 per mimute ineed to claime my money back my number is

applied provisionally for aloan online and within minutes got a phone call from this company said i was preapproved and to call this no and it would only cost me around 25 quid and i could claim it back????? i then discovered i still may not get the loan......rip off

I have been charged £24.64 for a call that I did not make to 09064001966. This is absolutely disgraceful. People need to know that are not aware that these 0906 number that ring you can charge for the call!!

No doors left at this rate.

i have a 50 pound phone bill from this number and refuse to pay the charges

If you have read the other posts on here, you will have seen the Corporate Drivel from CFD, in which they state that you can reclaim any call charges. I suggest you follow their instructions and get the money back as they insist the person must have called them (even if they haven't).  They were exposed on BBC TV "Panorama" recently for their habit of insisting that people contact them on the premium rate number. When you do, they keep you on as long as possible, going over everything twice and passing you from person to person.  They frankly admitted that they make their money because 74% of people do not reclaim the call costs. They were fined by PhonePayPlus for abuse of the premium rate service, but they are still carrying on.  As they monitor this site, there will shortly be another "cut and paste" Corporate Drivel post from them.

i have just recieved my phone bill and i have been charged £25 just for one phone call to this company aaaaaaarrrrrrrrrrrgggggggghhhhhh

Read my post above yours and claim your money back.  Don't let these chancers get away with it.  There is a Freepost address in their corporate drivel so it won't cost you anything.  Don't let them win.

Do give it a rest. People know that you are chancers who use the Premium Rate numbers to make your money.  Panorama exposed your scam last year when your people admitted, on camera, that you only use that system because 74% of people don't reclaim their call costs.  Anyway, what are you still doing on here?  I read last week that you were insolvent and in a Company Voluntary Agreement (CVA).  Don't bother posting your Corporate Drivel in response to this.  It takes up valuable complaining space.

http://www.actionfraud.police.uk/fraud-az-advance-fee-fraud

Advance fee fraud

Advance fee fraud is when fraudsters target victims to make advance or upfront payments for goods, services and/or financial gains that do not materialise.

Types of advance fee fraud include:

Career opportunity scams
Clairvoyant or psychic scams
Cheque overpayment fraud
Dating or romance scams
Fraud recovery fraud
Impersonation of officials
Inheritance fraud
Loan scams
Lottery, prize draw and sweepstake scams
Racing tipster scams
Rental fraud
West African letter or 419 fraud
Work from home and business opportunity scams
Vehicle matching scams

If fraud has been committed, report it to Action Fraud.

http://www.actionfraud.police.uk/report-a-fraud-including-online-crime

Cash Finance Direct Loans Scam

www.google.co.uk/search?q=cash+finance+direct+scam
www.google.co.uk/search?q=cash+finance+direct+Voluntary+Arrangement

https://www.duedil.com/companies/search?query=03173946

"Cash Finance Direct Limited was incorporated on 15 Mar 1996 and is located in Cheshire. The company's status is 'Voluntary Arrangement', with one director. Cash Finance Direct (Holdings) Ltd is Cash Finance Direct Limited's sole shareholder. They have no known group companies. Cash Finance Direct Limited have total assets of £0 plus total liabilities of £1,511,049. They owe £1,465,040 to creditors and are due £446,695 from trade debtors. As of their last financial statement, they had £124,809 in cash reserves. Their book value is £-676,066, and the value of their shareholders' fund is £-676,066."

AVOID Cash Finance Direct like the PLAGUE
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I suggest they watch a film called law abiding citizen as I've taken notes!!!