09064001983

Who are you?

Hi Kamil

WHO IS CASH FINANCE DIRECT?

Cash Finance Direct Limited, trading as Horizon Finance, is a master finance broker who helps individuals to arrange loans. We do not lend the money ourselves, but take your details through our telephone service, and pass them on to our extensive panel of lenders with the intent of them making an offer of finance to you directly.

We have a UK based call centre just outside Manchester, our full postal contact can be found here: http://horizonfinance.co.uk/contact.aspx, we have offered our service since 1996.
Our company registration number is 03173946, our consumer credit licence number is 0503842, we are also registered with the Information Commissioners office number Z5629285.  We are accredited with the ISO 9001 award for approved quality management systems used in the running of the service we offer.

We hope this will answer any initial questions you may have and ask if there is any further information required to please contact our customer services director at customerservices@horizonfinance.co.uk  
 
Regards

Customer Service Team

why was i charged for this when i did not call this company. they called me

Hi Denise

I work within the customer service department at CFD - the only way to make charges to your telephone bill is for someone to physically use your telephone to ring us on the premium rate service line.


HOW DO I CLAIM MY CALL CHARGES BACK?

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  

Yours truly


Customer Service Team

This is a complete scam - I was kept on the phone for as long as he could keep me on - asking as many questions over and over again - until I realised what was going on - I now reckon my phone bill for this call will be about 20 odd pounds - and when i tried to get off - he was saying we need to process this for you - what a load of [***] - I will keep complaining - posting on the on-line blogs etc until I get my money back my email is hill14summer@hotmail.com

Did you call this number but were uninformed of the charges until you received your phone bill?

If so, you can lodge a complaint with the regulator of premium rate numbers, Phone Pay Plus:

www.phonepayplus.org.uk/output/Complaint-form.aspx

It took fewer than 40 people for Horizon / Cash Finance Direct to be fined £50,000 in Dec 2010

The regulator also has the power to ban companies from using Premium Rate lines.

why do i get charge for a call i did not make,i was surprise to get a bill from talktalk that i call this numbers,09064001825/09064001983

Hi Kelvin

I work within the customer service department at CFD.

The only way to incur charges on your telephone bill is for someone at your address to have physically rang our premium rate telephone service line from your telephone.

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  


Regards

Customer Service Team

Just got my phone bill in and been charged £22.65 for a call to this number? I definitely did not make any calls to this number but i recall a finance company phoning me about getting compensation for mis-sold ppi... I will be writing to the company for a refund as suggested above and will be writing to the ombudsman to ensure this practise is stopped!

Hi Kelvin
            You are so wrong in stating that someone has made the call to that number.
I have just recieved my phone bill and like many i find i have been charged £21.76 for a call I nor anyone in my family made.
Like many people i am sick to death of the countless calls i get asking for me to borrow money, or swap suppliers and more recently claiming money back for insurance etc.
The people that are employed by these companies are nothing more than bullies that badger people into staying on the line long enough to make money from premium rate lines.
you all should be ashamed of yourselves.
Con Artists the lots of you!!!

This company was the star of the Panorama programme last night on cold calling scams.  One thing that came out was that they make their money on the premium rate calls that people have to make to them, because 75% of those people do not reclaim the money.  If the number is on your 'phone bill and they say you must have called, then send them a copy of the bill with the item highlighted and, according to their own rules they will refund you.  If you check out this thread and the other 0906 numbers they use, you should find the Freepost number to send off the bill.

I have sent a copy of my phone bill twice now an have been waiting over a month why have i still heard nothing about my refund

I have been charged by this company £25.42 but they rang me and the call lasted 15minutes.

Hi Matt

I work within the customer service department at CFD.

The only way to incur charges on your telephone is for someone at your address to ring our premium rate telephone line service and we are also an incoming call centre only on the premium rate service.

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  


Yours truly



Customer Service Team

Yet another posting of your drivel to a May post from someone who had been charged £25 in your Premium Rate rip off.  Slow readers again.

I have suppose to have made a call to this number and also 09061931230 which is also the same people but was at work at the time of the Callie costing my over £40.00. Sky say I or some one I know would ring these numbers but only I have access to my house and was at work when calls made.

I would suggest that you write to CFD at the address they give in their post above yours. But be quick, as I understand that they are not far away from collapsing. Good luck!

CFDH is a major finance broker which helps individuals to arrange loans and find financial solutions. We do not lend money ourselves but take your details through our telephone service and pass them on to our extensive panel of lenders with the intent of them making an offer of finance to you directly.

We are not allowed to, nor do we, charge you for any calls that we have made to you. If you believe you have been charged for a call that has not been made, we would advise you to contact your landline provider / mobile operator for more details of this call.

If it does appear someone has used your phone to make this call, you should contact our Customer Care Team on 0800 195 1980 to discuss further.

Customer Care Team opening times: Monday to Friday 09:00am – 18:00pm
Saturdays 09:00am – 16:00pm Sundays 10:00am – 17:00pm

Alternatively, email Customer Care Team on:
customerservices@cfdholdings.co.uk


Kind Regards,
   
Cash Finance Direct Holdings

I also recently been charged £35 for a call I received not made. Isn't this illegal?? I also got charged a fee from my bank because I wasn't expecting to get a phone bill this high!!  Has anyone actually received a refund for this company???

If you read the post just above yours. you will see that they are now calling themselves CFDH.  The original CFD went into Administration in January but, in the way these companies do, opened up again with a slighjtlgy different name, having left it's debts behind.  If you read the post they claim that they do not charge for calls TO your 'phone, as if that is a bonus.  People who 'phone us are supposed to pay for the call, we only pay for calls FROM our 'phones.,  Anmyway, if you ignore that stupidity, they tell you what to do to get back yoiur call costs.hey say it takes 45 days to repay you and they use a complicated method of paying whic h means you may have to do it twice.  This is just another way this nasty company have of keeping mo ney from people who can least afford it.  Don't give up keep going until you get back what they owe you.  The reason  they make it complicated is so that people will giv e up and they can keep the money.