09064001986

Just seen 2 entries on phone bill to number 09064001986, 7 and 9 minutes for £11.65 and £14.95 anyone know who they are.  Had two other numbers from other companys proved to be a scam.  Four calls totalling £72.00

I was advised by a caller from "Who Knows Loans" (08000407607) to call the number (09064001986) it's looks like a scam. If you Know any thing more report it.

ave any1 recieved a refund yetand how long did u ave to wait 4 it to come throw

Hi Rebecca

We are not permitted to be paid from the proceeds of your premium rate call for a minimum period of 30 days, there may also be details missing that has not allowed us to correctly identify your call details which requires further investigation, to allow us sufficient time to deal with your request properly, please allow around 45 days from the date you posted your request for a refund before initiating contact with us. If 45 days have now passed, and you have not yet received a refund, there is a possibility that we may not have received your initial request.

We cannot be responsible for the postal system and regrettably there are instances where customers refund requests do not reach us, however, these are few and far between and still covered under our “no questions asked” refund policy.

In these circumstances, we would ask that you please contact our Customer Services team, ideally by email to customerservices@horizonfinance.co.uk or through our freephone service, 0800 195 1980, where we will investigate and promptly address your request as a matter of urgency.


Regards


Customer Service Department

The bill has arrived with four premier numbers which i  was directed to post the bill on free address. So cud you please send me the free address because its twenty four pounds eight six pence and sixteen pounds and sixty pence on number 09064001986 and 09064001800 rang on the 20th of December and again 0906400193 and 09064001999 on the 22nd of December same amounts as above

Thank you

Hi Nyaradzo

I work within the customer service department and reply to query as follows:_


HOW DO I CLAIM MY CALL CHARGES BACK?

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  


Regards

Customer Service Team

There is no way you mention ther will be 25.00 charge for a15 mins call twice and then I get charged vat by my phone provider unacceptable

a call made to 09064001986 appears on my bill for the amount of £23.72, anyone know what this number is????

i have never had a loan nor ever rang a loan company, cant understand why this appears on my bill??09064001986

hi i called this number 09064001986 and as far as i have been toled if you can proov that you did not take out finance by any of the contacts of these scaming nobs you can send your detals back to them and thay will send the cost of the bill back to you but im in the midul of doing just that , i will let you know as time gose on as soon as it hapns or if it hapns ive been toled it can take up to 40 days , we will see ?

I have just received my phone bill, I am very angry that I have been charged for a call I have not made.  Why would I call this number?  This is totally unacceptable.

Got two phone calls from thsi phone number cost me 30 quid.

Cash Finance Direct Loans Scam

www.google.co.uk/search?q=cash+finance+direct+scam
www.google.co.uk/search?q=cash+finance+direct+Voluntary+Arrangement

https://www.duedil.com/companies/search?query=03173946

"Cash Finance Direct Limited was incorporated on 15 Mar 1996 and is located in Cheshire. The company's status is 'Voluntary Arrangement', with one director. Cash Finance Direct (Holdings) Ltd is Cash Finance Direct Limited's sole shareholder. They have no known group companies. Cash Finance Direct Limited have total assets of £0 plus total liabilities of £1,511,049. They owe £1,465,040 to creditors and are due £446,695 from trade debtors. As of their last financial statement, they had £124,809 in cash reserves. Their book value is £-676,066, and the value of their shareholders' fund is £-676,066."

AVOID Cash Finance Direct like the PLAGUE
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Hi

Cash Finance Direct Limited, trading as Horizon Finance, is a master finance broker who helps individuals to arrange loans. We do not lend the money ourselves, but take your details through our telephone service, and pass them on to our extensive panel of lenders with the intent of them making an offer of finance to you directly.

We have a UK based call centre just outside Manchester, our full postal contact can be found here: http://horizonfinance.co.uk/contact.aspx, we have offered our service since 1996.
Our company registration number is 03173946, our consumer credit licence number is 0503842, we are also registered with the Information Commissioners office number Z3204171.  We are accredited with the ISO 9001 award for approved quality management systems used in the running of the service we offer.

We have been heavily regulated to operate the service we offer since 1996. We are licenced by both Phonepay Plus for our premium rate lines, and The Office of Fair Trading for our licence to arrange financial products on behalf of our customers. We also comply with the Information Commissioners operating code when processing client’s personal data. We are exempt from registration with the FSA (Financial services authority) as we do not arrange secured loans or lend money ourselves.

Compliance is absolutely paramount to our organisation, we have scripted wording for our agents to ensure they say only what they are permitted to say, nothing more, and nothing less. This is further supported by our ISO 9001 award for approved quality management systems, both of which demonstrate our commitment to staff training to ensure the service received by our clients is fully compliant at all times.


We are a business, and therefore cannot operate our service for free, the back-up support, underwriting department, customer services department, agent costs, extended opening hours and other benefits have a cost attached to them, we must cover this cost by the use of our premium rate call.

We are transparent with our customers and do not disguise the fact that we generate an income from the use of our Premium Rate service. The call charges are provided from the outset, you will be answered by an automated greeting confirming the cost of the call and maximum call time before any conversation takes place, allowing you, the customer, to make a choice of whether or not to continue with using our service. Using premium rate telephone lines allows us not to be guided by which of our lenders will reward us with the biggest commissions, but on which lender is right for our customers and their individual circumstances or loan requirements.

We do not charge upfront application or administration fees, there are many other finance brokers in the market who charge up to £70.00 to take your details and pass them on to a lender.

A handful of the many benefits to using our service.....

•    No waiting in a call queue when using our service.
•    Dedicated agents dealing with your enquiry from start to finish.
•    One of the largest lending panels in the UK with a dedicated underwriting department.
•    A full “no questions asked” refund policy for any costs incurred in using our service.  
•    Dedicated customer services department offering freephone support from 9am to 7pm.
•    Long opening hours - 8am to 9pm on Weekdays and Saturday from 9am to 4pm.
•    UK call centre employing local, friendly and knowledgeable staff to handle your call efficiently.    
•    Investor in people and ISO 9001 accredited telephone agents dealing with your call.    
•    Regular updates and lender contact details sent to you free of charge by SMS and also by email.

We are sometimes asked “why charge for a premium rate call only to offer a refund of the costs”  just as you would not expect to help yourself to products free of charge at your local supermarket simply because they had a money back guarantee, we operate in the same way. We hope that the hard work, investment in staff training, and continual improvements in every aspect of the service we offer will be recognised by many of our customers, who in turn are happy to pay for the relatively small cost of the call, as they feel they have received real value for money based on their own experiences.  


We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  



Regards

Customer Service Team

https://www.duedil.com/companies/search?query=03173946

"Cash Finance Direct Limited was incorporated on 15 Mar 1996 and is located in Cheshire. The company's status is 'Voluntary Arrangement', with one director. Cash Finance Direct (Holdings) Ltd is Cash Finance Direct Limited's sole shareholder. They have no known group companies. Cash Finance Direct Limited have total assets of £0 plus total liabilities of £1,511,049. They owe £1,465,040 to creditors and are due £446,695 from trade debtors. As of their last financial statement, they had £124,809 in cash reserves. Their book value is £-676,066, and the value of their shareholders' fund is £-676,066."

            AVOID Cash Finance Direct - They have LESS money than YOU do!

You couldn't make it up!  You have responded to my post of 1st March, pointing out that you had responded to a post from "Facts" setting out your dire financial position.  Now are you going to post your "copy and paste" drivel in response to my response to your response in response to "Facts" response????  Why don't you just say, "We are Cash Finance Direct and will rip you off by making you call us on a Premium Rate phone number ad keeping you on the 'phone for as long as possible so that you run up a huge bill.  However, we will still not give you a loan".  Save time and space on here.

Yet another post from the Scum at CFD. Keep posting you morons, you're fooling no-one. The Job Centre beckons............

I was billed for a 14 minute call which I did not call price 25 pound !!

You say you have no idea who called you.  If you look at the other posts on here you will see who it is and what they do.  If you want to reclaim your money, may I suggest you read them.  On this page along, every single post tells you who they are.

Total scam, gets round BT premium rate block, don't know how