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Reconfirming - they're still at it in 2010!  These people are sickening and should be put out of business.  When I answered the phone the first time, a recording immediately said "you have been called in error" and hung up.  Can you imagine.  This IMMEDIATELY leads me to think that they're using some kind of voice recognition to profile the answerer.  I don't think this is poaranoid and the technology IS available -- what other POSSIBLE explaination could there be!??!?  If they get a child or an elderly person - or even a female that didn;t answer with as much confidence/assertiveness, they could press ahead.  Given the fact that I read online that they have been employing registered sex offenders and sending them to peoplel's homes to do demos. I don;t think this is out of the question!!!  I finally found a local address & phone # and actually got this Kim person I've read about elsewhere online (the "fast-talker") I politely told her that I was registering my # with the federal do not call list as we spoke and not to use it again - now 2 days later: another call/hang up from RK West!  I got her again (or someone who claime dot be Kim) at the local # (RK West (Rhino Kerbie West) 3612 W Dunlap Ave Phoenix, AZ 85051 602-841-2801 4323 W Cactus #7. Glendale Arizona 85304 U.S.A..) and she was SOoooo apologetic.  Next time I won;t give them the courtesy of a call I'll take the time to write the attorney general and file a report w/the BBB, etc (they already have an F rating!) because they really should not be allowe dto keep this up - by law!  I know Kirbys are good vacuums but there tactics are out of control and whoever went on one of these discussion boards defending them was most likely a staff memeber of that office and not an actual consumer.  BEWARE!!!  If you're considering a purchase make sure you perform your research and due diligence - this is a SNAKE PIT!