8003551837

I too used ProFlowers to buy flowers for my Mom for her Birthday...I did click on a box and enter my e-mail, however no disclaimer popped up letting me know that my personal information was being released especially not my credit card number! The ProFlowers site is supposed to be secure, note the VeriSign icon in the corner of the site when purchasing! I was unaware until six months later that a constant $14.95 was being charged to my account! How did they get my information with out me providing it?!? I thought the charge that I noticed was for a purchase at a restaurant I go to which is coded differently than that of the restaurants name. After looking into the history of my account I noticed it was recurring and decided to look into it further. I pulled up several sites where complaints were being made against Easy Saver which ProFlowers is affiliated with. I called ProFlowers and was told they have a no hassle policy which is fine except they can't really do anything to help all calls are made to Easy Saver whom is the only one who can help you! So from there I called Easy Saver and have since then talked to two supposed manager/supervisors and still haven't received my full refund! I was supposed to receive it NLT the 27th and today is the 28th...still no refund! I have turned both companies into BBB and notified VeriSign of ProFlowers practices, asking them to remove the certificate ProFlowers holds for hosting an unsecure site! I am appalled and furious at such practices! I asked both companies how long they thought their companies would last in a recession with practices like this and got a snotty response of, "We have been in business for __years" Further more I called back to check on the refund I hadn’t got only to learn it hadn’t been processed…WHAT! They lied to me on the phone about the issue and couldn’t explain the situation. I asked if they knew about it and they told me no, so then later on in the conversation I told the same person about the blogs and complaints I found on the internet and they told me they were trying to locate the people who were complaining on the internet to get their issue resolved…which is it, they don’t know about it or they do? I am sure there is some stuff I am leaving out, but this is all I can remember for now…

Do a charge back through your credit card company.  If they get enough of them, they can lose their merchant account and notify your state attorney general.  Maybe if he or she gets enouogh complaints they will do something.

I will Never order from Proflowers EVER again. What a scam! I am reporting them to the Better Business Bureau.

charges were made  by pro flowers.  I would never do business with this company again, very deceptive marketing on their web site if you give them your email the rep tells you that it enrolls you in the program.  I would never have signed up for this program,  After speaking to rep  and told me they would only refund for 2 months, that was not satisfactory for me. I was transfered to supervisor, explained how I felt and then was told they would refund me the 6 months charges were on my account.  The company makes it difficult to receive satisfaction regarding this manner.  DO NOT DO BUSSINESS WITH PROFLOWERS BEWARE

I live in Mexico. I have purchased flowers from Pro Flowers and now I am being charged 14.95 every month.
I cannot call a 1 800 number from this country. What can I do? Where can I call?

My experience with proflowers and their scam bedfellow, easysave, was the same as almost all of the above. I never willingly pushed a button to allow charges from my account.  I did have to argue a little with someone but they did refund 4 months worth plus the $1.95.  Why has this continued to happen to so many?  If it is illegal why does it take some kind of law suit to stop it?

I ordered from ProFlower because my professor was very sick in the hospital and one person in my dept said that ProFlower was good. I think the flowers were fine, but I started being charged 1.95 and 14.95. Thanks God. I googled the phone number and found all these complaints. I called my credit card company to dispute the charges and also call 800-355-1837 to cancel my membership. If it comes back again. I will call my credit card company to dispute any charges from Easy saver and probably have to cancel that credit card. It is terrrible experience.

Just wanted to say to those unlucky ones that were caught up in this scam, it happened to me and really sucks.

When I first noticed a one time charge of $14.95 I took action right away. It was pending on my acct and I called Easy Saver right away and they refunded my money. I then canceled my credit card and got another one to make sure these theives didn't try it again.

I hope this helps others that catch the charge on time and best luck to all.

Victoria,

 I think that advice was really good. I called and canceled my card right away without knowing what the charge was. I also wanted to dispute the charges with the bank and they said I had to call Easy Saver, so I did. I called and they said they would put the money back on my old card (card no longer active). Wanted me to give them my new card number (yeah right). Called the bank again and basically, I have to eat the $14.95 now.

I'm not that mad because I did use the $15.00 coupon.  So I guess it evens out.

I don't know who's worse, ProFlowers or Wamu (CHASE).

I will be opening a new bank acct else where. Bet they will regret my withdrawal of $25,000.00 and the closing of my acct for a lousy $14.95.

i had a charge by this company without permission

I checked my bank account today, to see which recurring charges I had that needed to be moved to my new card (new expiration date). That's when I found this Easy Saver 1-800-355-1837 MD 14.95 recurring charge....I bought those flowers from Pro Flowers in MAY!!!! So now I'm going to see how to get the money back.. of course they aren't open on weekends, so I'll call tomorrow? Monday? This better get resolved. I never even got a $15 off coupon, I said no to that option, because I DID read the fine print. Although, as some others have said, I did ask for a email when the flowers were delivered. This is ridiculous. I will definitely file a complaint. They don't need my hard-earned money!!

I was receiving $50 every 12 weeks as a credit for participation in a wellness program , to a debit card.  I bought flowers from Proflowers, and got an e-mail to "claim" a 15% discount coupon.  Two months later I check the balance on the debit card and Easy Savers has debitted $14.99 twice,  These bandits would taken $48 for every $50 I could put on the card!  There was never a mention on anywebpage of enrolling with EasySavers, or the $15 billing.  I called 800-355-1837 and cancelled, and after calling it a billing scam, and mentioning it's illegal in California, the operator offered to refund the debits.  I'll never do business with ProFlowers again.

I didn't actually receive any calls from this number, but...

I placed an order with ProFlowers in Feburary of 2009, and haven't used their service since (though I get way too many email promotions from them). I do remember something about signing up for a $15 shipping rebate, but there was no mention of a third-party program, a 30-day trial membership, or a monthly fee. I'm also not one to look closely at my credit card statement, and when I *did* take more than a glance at it a few months ago, I assumed "easy saver" was some sort of account protection program. Now that it's tax time, however, I'm looking back over the whole year and realizing just how far back these charges go.

So I did a little research and found out about this third-party membership nonsense. I took the suggestion of someone who posted on this thread earlier and called ProFlowers first at 1-800-580-2913 to see what the deal is. From what I've read from people who have fought with Easy Saver directly, calling ProFlowers instead seems to be much, much easier - Kristen, the customer service rep I spoke with, was very nice, and offered to call Easy Saver for me while I was on hold to cancel my "membership" and have the charges refunded. In five minutes she was able to get the initial $1.95 fee, plus 12 fees of $14.95 (one per month since Feb 2009) refunded to my credit card. She even gave me a confirmation number and told me I should see the refund on my card within 1-2 billing cycles.

So we'll see! I'm going to call my credit card company to see if I can flag easy saver as a charge that should never go on my account. I'll post again in a couple months so everyone knows whether or not this was, in fact, successful.

It's not just ProFlowers...I have been looking into this & they use several different company names but it's all the same company . My husband said "NO" to all of the "special offers" he was asked to try when he was ordering something to help him stop smoking. Yet we have still been charged anywhere from $1.95 to $19.95 by several "companies." American Leisure, Easy Saver, & Shop Es Plus who are all part of the same company. Another unsatisfied "member" (who like us did not know they were members) gave this address & phone number saying in her research she found out that this is the company who has been billing us under different names. So lets let these people know what we think of them!!!!!

Encore Marketing
4501 Forbes Blvd
lanham, MD 20706

The CEO of the wonderful (sarcasm) company is....  

Stanley Plotnik
(301) 459-8020
splotnik@encoremarketing.com

I got charged $14.95. Called and they said they would take it off next month but I had to pay this one.  This month there was a credit and also another charge.

Just found 2 illegal operations from my account, both $14.95, easysaver 800-355-1837, US.
So, problem still exists.