801-246-0600

Here's some info we dug up that can help you contact some higher ups at Wells Fargo if you've tried regular customer service and escalating to supervisors and it's not working out.

First read this post about how to contact and conduct yourself when using executive customer service.

1) Call 866-249-3302. Ask to be transferred "to the office of Mr. Stumpf." Once you reach the secretary or switchboard operator, say the following:

"Hello, my name is ________. I'm one of your customers, and I was hoping to speak to Mr. Stumpf because I'm really getting frustrated with getting a problem resolved, and I know that your company doesn't want me to feel that way."

2) You can also send some of their busy executives a well-written and cogent complaint letter (here's how to write one):

John G. Stumpf@wellsfargo.com, Howard.I.Atkins@wellsfargo.com, James.M.Strother@wellsfargo.com, Richard.D.Levy@wellsfargo.com, Mark.C.Oman@wellsfargo.com, David.A.Hoyt@wellsfargo.com, Carrie.L.Tolstedt@wellsfargo.com, Michael.J.Loughlin@wellsfargo.com

If you prefer using written correspondence, particularly when sending letters by certified mail provides a trail that they actually got your letter, these addresses may come in handy:

Corporate Offices
Wells Fargo
420 Montgomery Street
San Francisco, CA 94104

Home Mortgage
Wells Fargo Home Mortgage
P.O. Box 10335
Des Moines, IA 50306-0335

Home Equity
Wells Fargo Home Equity-Internet
MAC S3837-020
2nd Floor
2222 W Rose Garden Lane
Phoenix, AZ 85027-2644

Online Customer Service
Wells Fargo Customer Service
P.O. Box 4132
Concord, CA 94524-4132

Wells Fargo Financial
Wells Fargo Financial, Inc.
Customer Service F4008-080
800 Walnut
Des Moines, IA 50309

I tried to email Carrie Tolstedt at Carrie.L.Tolstedt@wellsfargo.com but it was returned as undeliverable, does anyone have her correct email address or direct phone number?

Ron
fostyd@comcast.net
503-309-0283

This letter is in regards to one of the largest, top rated, home mortgage lenders, Wells Fargo, and their deceitful, false representation in dealing with home loan modifications/reductions.
President Obama put together a $75B mortgage relief program, which provides incentives(money) to lenders that help qualifying home owners on the verge of foreclosure, the goal was to lower monthly mortgage payments to sustainable levels, but the outcome has been that qualifying homeowners have been scammed and thrown into foreclosure more than before.
The fact is that incompetent lenders are receiving monies before the completion of this loan modification/reduction process. Homeowners are being told in good faith "they qualify" and while in the process of completion, they are foreclosed on,
I know this first hand, I too was foreclosed on without any explanation. On 07-2010 Wells Fargo told me, I qualified for a loan reduction/modification but I needed to pay 2300.00 for approval. I wired them 2300.00 that day.
08-2010 Wells Fargo phoned me with some questions, they told me everything was complete and approved. I told them that I would like to have my monthly mortgage payment deducted out of bank account, they will mail me the form.
11-2010 received the form for debiting bank account, I phoned Wells Fargo with some questions, and was told mortgage payment/debit would start 12-2010
Then 4 months later (3-24-2011) I have a notice of trustee's sale, posted on my door that my home is to be auctioned off on 4-13-2011.
What happened???????
I phoned Wells Fargo and asked for some explanations, why didn't they mail something?? phone me?? try to contact me?? they have all my correct information. I asked for an amount that we owe them now? so I could pay it. I was told "it's not in my file?" "so lets get the paper work started again" and I could ask for a foreclosure suspension, so we did. I was told to call back and check on loan modification/reduction approval and the foreclosure suspension.
I called daily, sometimes twice checking. Nothing had been posted.
4-06-2011 I telephoned Wells Fargo again, nothing was posted, I again

The Chicago Way???????

We applied for a re-finance of of a loan with Wells Fargo.  We have an excellent credit rating, etc., etc., etc.   We're now months into the process.

During the initial in-take process, while just passing the time of day, I made a statement concerning my displeasure related to Obama.  The process has been hell to pay since.

We're now two months into the process.  Now we learn that the residence has been classified as "multi-family".  What??????   The house is a modest 3/2 in a restricted neighborhood where "multi-family" isn't allowed.  The county's taxing still maintains their record shows that the house is a "single family" residence (and hasn't been changed).  Wells Fargo has copies the PIN and all property records that show the house is a 3/2 single family residence.  Yet Wells Fargo won't process the loan further without extracting more funds.  

I smell the "Chicago Way".  We either have a conspiracy of malice or a conspiracy hatched by incompetence.  One or the other.  I would advice any one and I mean any one to stay away from Wells Fargo.

I heard that Moody's has down graded them but haven't seen or read the story.

Something is bad wrong with a company that insists the customer agree that their version of reality (that the house is multi-family) when it isn't - and they have received evidence to the contrary.

Thanks so much.  Wells Fargo responded to my email.  So appreciate whoever found the email addresses and corporate phone numbers.