801-246-0600

Here's some info we dug up that can help you contact some higher ups at Wells Fargo if you've tried regular customer service and escalating to supervisors and it's not working out.

First read this post about how to contact and conduct yourself when using executive customer service.

1) Call 866-249-3302. Ask to be transferred "to the office of Mr. Stumpf." Once you reach the secretary or switchboard operator, say the following:

"Hello, my name is ________. I'm one of your customers, and I was hoping to speak to Mr. Stumpf because I'm really getting frustrated with getting a problem resolved, and I know that your company doesn't want me to feel that way."

2) You can also send some of their busy executives a well-written and cogent complaint letter (here's how to write one):

John G. Stumpf@wellsfargo.com, Howard.I.Atkins@wellsfargo.com, James.M.Strother@wellsfargo.com, Richard.D.Levy@wellsfargo.com, Mark.C.Oman@wellsfargo.com, David.A.Hoyt@wellsfargo.com, Carrie.L.Tolstedt@wellsfargo.com, Michael.J.Loughlin@wellsfargo.com

If you prefer using written correspondence, particularly when sending letters by certified mail provides a trail that they actually got your letter, these addresses may come in handy:

Corporate Offices
Wells Fargo
420 Montgomery Street
San Francisco, CA 94104

Home Mortgage
Wells Fargo Home Mortgage
P.O. Box 10335
Des Moines, IA 50306-0335

Home Equity
Wells Fargo Home Equity-Internet
MAC S3837-020
2nd Floor
2222 W Rose Garden Lane
Phoenix, AZ 85027-2644

Online Customer Service
Wells Fargo Customer Service
P.O. Box 4132
Concord, CA 94524-4132

Wells Fargo Financial
Wells Fargo Financial, Inc.
Customer Service F4008-080
800 Walnut
Des Moines, IA 50309

I tried to email Carrie Tolstedt at Carrie.L.Tolstedt@wellsfargo.com but it was returned as undeliverable, does anyone have her correct email address or direct phone number?

Ron
fostyd@comcast.net
503-309-0283

THIS LETTER IS IN REGUARDS TO ONE OF THE LARGEST, TOP RATED, HOME MORTGAGE LENDERS,
WELLS FARGO, AND THEIR DECEITFUL, FALSE REPRESENTATION  IN DEALING WITH HOME
LOAN MODIFICATIONS/ REDUCTIONS.
PRESIDENT OBAMA  PUT TOGETHER A $75B MORTGAGE RELIEF PROGRAM, WHICH PROVIDES
INCENTIVES(MONEY) TO LENDERS THAT  HELP QUALIFIYING  HOME OWNERS
ON THE VERGE OF FORCLOSURE , THE GOAL WAS TO LOWER MONTHLY MORTGAGE PAYMENTS
TO SUSTANIABLE LEVELS,   BUT THE OUTCOME HAS BEEN THAT QUALIFYING  HOMEOWNERS HAVE
BEEN  SCAMED AND THROWN  INTO FORCLOSURE MORE THAN BEFORE.
THE FACT  IS THAT INCOMPETANT  LENDERS ARE  RECEIEVEING  MONEIES  BEFORE THE
COMPLETION OF  THIS LOAN MODICFICATION / REDUCTION PROCESS.  HOMEOWNERS ARE  BEING
TOLD IN GOOD FAITH  "THEY   QUALIFIY " AND  WHILE   IN THE PROCESS OF COMPLETION ,
THEY ARE  FORCLOSED ON ,
     I KNOW THIS FIRST HAND,  I TOO WAS  FORCLOSED ON WITHOUT ANY EXPLANATION.
ON  07-2010  WELLS FARGO TOLD ME , I  QUALIFIED  FOR  A  LOAN REDUCTION/MODIFICATION
BUT  I  NEEDED TO PAY 2300.00  FOR APPROVAL.    I WIRED THEM 2300.00 THAT DAY.
    08-2010 WELLS FARGO PHONED ME WITH SOME QUESTIONS , THEY TOLD  ME EVERYTHING  
WAS  COMPLETE AND  APPROVED .  I TOLD THEM THAT I WOULD LIKE TO HAVE MY
MONTHLY MORTGAGE PAYMENT DEDUCTED OUT OF BANK ACCOUNT,  THEY WILL MAIL ME THE
FORM.
    11-2010 RECEIVED THE  FORM FOR DEBITING BANK ACCOUNT, I  PHONED WELLS FARGO WITH SOME
QUESTIONS , AND  WAS TOLD MORTGAGE PAYMENT/DEBIT  WOULD START  12-2010
    THEN 4 MONTHS LATER( 3-24-2011 )I HAVE  A  NOTICE OF TRUSTEE'S SALE,  POSTED ON MY DOOR
THAT MY HOME IS  TO BE AUCTIONED OFF ON 4-13-2011.  
WHAT HAPPENED ????????
    I PHONED WELLS FARGO AND ASKED FOR  SOME EXPLANATIONS, WHY DIDN'T THEY MAIL
SOMETHING??  PHONE ME?? TRY TO  CONTACT ME?? THEY HAVE ALL  MY CORRECT INFORMATION.
I  ASKED FOR AN AMOUNT THAT WE OWE THEM  NOW ?  SO I COULD PAY IT.    I WAS   TOLD  
"ITS  NOT  IN MY FILE?"  "SO  LETS GET THE PAPER WORK STARTED AGAIN" AND I COULD  ASK
FOR A FORCLOSURE SUSPENSION,  SO WE DID.  I WAS TOLD TO CALL BACK AND  CHECK  
ON LOAN MODIFICATION/REDUCTION APPROVAL  AND  THE  FORCLOSURE  SUSPENSION.
I CALLED DAILY,  SOMTEIMES TWICE  CHECKING. NOTHING HAD BEEN POSTED.
      4-06-2011  I  TELEPHONED WELLS FARGO AGAIN , NOTHING WAS POSTED , I AGAIN ASKED
ABOUT A AMOUNT WE COULD  PAY TO STOP THE FORCLOSURE ??  AND WAS TOLD , AGAIN,
" NOTHING HAD BEEN   POSTED"  I ASKED  "WHATS TAKING SO LONG"   I WAS TOLD
" IF  I   PAY THEM $3200.00 THINGS  WOULD SPEED UP, GET  GOING FASTER.  "
   I REMINDED HER THAT BACK ON 7/10  I PAID  $2300,00  TO QUALIFY, AND NOW I AM IN  
FORCLOSURE  WITH A SALE DATE  JUST A FEW DAYS AWAY . I WANT TO KNOW WHERE  THAT
MONEY WENT??  AND WHAT HAPPENED?? I WAS TOLD  "ITS NOT  IN MY FILE"
    4-12-11 I RECEIVED A PHONE CALL A DAY BEFORE MY HOUSE IS TO BE AUCTIONED,  I HAD BEEN DENIED,
BUT NOW THEY  HAVE  AN AMOUNT   I COULD  PAY TO SAVE MY HOUSE , BUT NOW ITS TOO LATE
TO PAY
WHY WASN'T I TOLD  an  AMOUNT ?   THEN  I  ASKED FOR SUPRVISOR AND WAS  TOLD THAT,
"THEY DO  THE SAME THING  AS A SUPERVISOR WOULD , SO HOW CAN THEY HELP ME TODAY?"
    THEY ALSO INFORMED ME THAT " WELLS FARGO  ALMOST ALWAYS  BUY THE HOUSES BACK ??'
I DIDN'T UNDERSTAND AT THE TIME WHAT THIS MEANT ,
 I WAS TOLD " WELLS FARGO  WILL GET INTOUCH WITH ME AFTER THE AUCTIONING OFF OF MY HOUSE  
AND TRY TO  WORK A PLAN  THAT SUITS  ME?
    MY HOUSE WAS AUCTIONED OFF THE NEXT DAY,  
2 WEEKS LATER I  RECEIVE PAPERS  THAT FREDDIE  MAC BOUGHT IT , SO THAT WAS WHAT THEY MEANT.
     I THEN  PHONED A WELL FARGOS  LOAN SPECIALIST LOCALLY  I  KNOW AND WAS TOLD "THIS IS A GAME
WELLS FARGO PLAYS , "JUST  DO EVERYTHING THEY ASK AND IT SHOULD WORK OUT"
 BUT WHAT HE SHOULD OF SAID WAS  , "JUST   DO WHAT THEY ASK AND MOVE  OUT "

           WE ARE HARD WORKING , TAX PAYING, LAW ABIDING,  U.S. .CITIZENS AND DESEREVE BETTER,
                     ESPECIALLY,  SINCE  ITS    TAX PAYING DOLLARS   BEING USED !
ANY HELP OR INFO WOULD BE APPRECIATED
I CAN BE REACHED AT CACHU67@AOL.COM.
OR
laura cachu
825 saginaw
dinuba,ca 93618
559-591-8643
559-590-5828

The Chicago Way???????

We applied for a re-finance of of a loan with Wells Fargo.  We have an excellent credit rating, etc., etc., etc.   We're now months into the process.

During the initial in-take process, while just passing the time of day, I made a statement concerning my displeasure related to Obama.  The process has been hell to pay since.

We're now two months into the process.  Now we learn that the residence has been classified as "multi-family".  What??????   The house is a modest 3/2 in a restricted neighborhood where "multi-family" isn't allowed.  The county's taxing still maintains their record shows that the house is a "single family" residence (and hasn't been changed).  Wells Fargo has copies the PIN and all property records that show the house is a 3/2 single family residence.  Yet Wells Fargo won't process the loan further without extracting more funds.  

I smell the "Chicago Way".  We either have a conspiracy of malice or a conspiracy hatched by incompetence.  One or the other.  I would advice any one and I mean any one to stay away from Wells Fargo.

I heard that Moody's has down graded them but haven't seen or read the story.

Something is bad wrong with a company that insists the customer agree that their version of reality (that the house is multi-family) when it isn't - and they have received evidence to the contrary.

Thanks so much.  Wells Fargo responded to my email.  So appreciate whoever found the email addresses and corporate phone numbers.