8007048416

It's a shame you have this attitude. I do agree with some of your points, but insulting our customers, even unhappy ones is deeply unprofessional. I do hope you no longer work here.

I do work for efixnow. I'd never work for any company that seeks to mislead and defraud anyone. We simply provide a service for a reasonable cost.
The services we provide are remarkably easy to perform for folks that have a lot of computer experience, just as Jiffy Lube provides services that are easy to perform, but their customers cannot or will not do these services themselves for whatever reason. We have knowledge our customers do not. This is the same reason you'd pay a plumber to work for you.

Thank you for your kind words about us, sir. I really do appreciate you sharing this with all of us here.

We never claim to be with any other tech company. Our greeting in our calls state EFixNow, and there are disclaimers all over our site in not-so-fine print that we are a third party company. We have no interest in making an email inaccessible. If we are unable to perform the services promised, we most often void the charge upon speaking with the customer. You say: "This company probably preys on a lot folks who aren't tech-savvy."
By that logic, mechanics prey on auto-owners who aren't mechanically inclined.
Plumbers prey on homeowners that don't know about piping.
Additionally, we never seek to create opportunities for our customers to return to us for service. We do everything in our power to correct the issues we find, then protect the computer to prevent the issues from occurring as much as possible. If the client is open to education, we will happily show them how to use common security tools to prevent issues in the future. I urge any skeptics to compare our work with a big box like Best Buy or Staples. You'll find us less expensive, more convenient, and more comprehensive in the work completed.

We presented her an invoice for services. We performed those services. We did so for a reasonable fee, as this sort of work takes on average 4-6 hours to complete.

You were not around to do the work for her. We were.

Most likely your father had a piece of spyware that gave him a homepage that made it difficult to navigate anywhere he wished. When one has spyware on a computer, it's a good idea to reset the email password, as these programs can read everything you type, such as an email password. Leaving the email as it was and cleaning the computer would have been a security risk.
I wouldn't be at all surprised if this issue reoccurred on the computer in question after you fixed it. Removing spyware is remarkably difficult unless you're highly computer literate. If you're qualified to work on his computer, I always strongly recommend family or friends perform services rather than a paid company, but this is sadly not often possible.
We do not charge by the minute. Some support companies do charge by the hour, but we only charge for the services we render.
Though your father was not a client of mine, I am pleased that you were able to correct the problem.

Is there any reason your father didn't mention his lack of access to email? There are cases where email addresses are unrecoverable. In such cases, we offer to create a new email account. If this is declined, we will return the money paid for the email recover, $50.
These processes are policy, there's nothing in it for the technician to refund or not refund in this circumstance.
A large part of our clientele is elderly, but this is due to their common trait of being less educated with computers than average. We bill all clients the same for the services provided, and I'm proud to say we do a better job than most other technicians, usually with more convenience and less cost.
Try Best Buy sometime if you disagree with my last statement. I doubt you'll get out of there for anything less than $250.

Y'all a big scam!  Took my money.  No fix.  To get a real expert, call  James M. Arcuri in Baton Rouge, La.   Phone 225  803 8241.     Bob M.

While E-fix may do some legitimate "fixes".................I truly hate to accuse someone of nefarious motives, but.......................in our case, they came to us. Unsolicited. First in a pop-up, and then in a phone call. I have no idea how Efix knew how to contact us. I guarantee you my dad never, ever, ever would have taken the trouble to google for a pc fix. Not when he has me a few hundred feet away to do whatever..............

I do know I had not once, not twice or thrice...............but restored his computer to factory condition "FOUR TIMES" during this time period!!!!!, then did all the various windows, driver, what not updates...............to bring his pc back to a happy good place. Only to have someone from e-fix contact him (because he was resetting passwords per my instructions) and conning him into tunneling into our network to fix a pc that "DIDN"T NEED FIXING!!!!!!!!!!!!!!!!!"

I would like to know how they knew to contact him? And............How they were able to put a pop up (cookie) on his screen.....................also find the family phone# and call??????

He is a facebook bingo playing nut. Perhaps he's left too much information open to people who want to charge him money to fix his newly fixed computer. Except said computer needs to be "refixed" after they're allowed to tunnel in and find (or more probably create) prior nonexistent problems. He didn't need a fix!!!!!!!! Why/how did they call us?????

This still really tee's me to no end. Especially reading that it's elderly people preyed on. I work for the library system. My job is to educate and help people. One of those things being to help our patron's use and get comfortable with computers. I spend so much time assuring and reassuring people, especially the elderly, that "you're not going to break it!!!". It's ok to experiment and seek, learn and search. I've told my parents and many patron's. The worst thing that can happen is you might have to restore your pc to factory default. And that is so rare..............You have to really mess things up to need to do a restore. That's the worst case scenario. One I did 4 times for dad. Only to have these yahoos come in and do whatever.

By the way, it's easy to restore. You'll find the file in your menu. Be sure to back up pics and emails. You don't need efix to do this. They may cause the need.................as in our case, but really, you can do it. Just follow the directions on screen. Depending on the age of the computer after a restore you will probably have bundles of updates. You're going back to the date the computer was put together............................a lot of restarts (some updates need a restart to "take") and patience. Mainly checking the screen from time to time to follow the next step.

Most of these posts are from older people or concerned family members. To prey on this portion of our population's insecurities is just damned creepy.

I was raised to respect and revere my elders. Granted some need to be vetted, but please................don't victimize and prey on them. There are a lot better, more honorable ways to make a living in this world. Hurting others shouldn't be one of them.

Remember.............Instant Karma's gonna get you!!!!!!!

Efixnow
14670 Pony Express Rd.
Bluffdale, UT 84065

My name is Dave and I’m a supervisor for Efixnow’s Customer Service / Dispute Resolution Department.  I would like to assure you that I hold our customer service experience in high regard and am disheartened to hear you’ve had a negative experience.    
We are a legitimate United States based company within the state of Utah.  We provide services for a wide variety of personal PC issues based solely on our clients requesting those services.  
If the services provided to you were in anyway less than expected or contracted for, I would like the opportunity to review the work completed to verify services were rendered as expected.  
I have a variety of information at my disposal including call recordings; video documentation and client record documentation that provides me the opportunity to fairly and accurately assess each client’s experience with Efixnow.  
Though I cannot guarantee 100% satisfaction to all of our clients I would appreciate some of your valued time to review your particular case with you.
I can be reached at 800 704 8416 Ext. 4336 Monday through Friday between the hours of 7:00 AM – 3:00 PM MST.

Best Regards,

Dave

I'm sorry but your company is a total scam. I work in the IT industry and have had to clean up several of your company's messes. You scam old individuals out of money for your own profit and do nothing really to help them. Companies like this should be ashamed of themselves. Also your rates are stupid expensive.