866-512-7171

I received a call from this number 866-512-7171 and since I have been having a ton of problems with fraud & identity theft I was hesistant to answer the call. I called the number back and heard the BOA music. After being on hold forever, I googled the number and saw this information about the number. Immediately concerned with whether or not I was being scammed or not, I called the regular BOA customer service number and had a customer service rep confirm for me if this was in fact one of their numbers. They informed that it is IN FACT their number & it made perfect sense as to why they were calling because I had an account that was closing due to fradulent charges but the account had become overdraen due to the NSF charges from people attempting to take what was no longer in the account. I am happy I got the call because when I spoke with the rep, I was able to confirm that they were in fact in the process of closing the account and that everything would be fine within 24 hours. This is not a fraud.

the only way to really find out for yourself is to call BOA customer service and ask them to connect you to that number.

I called the BOA customer service number and found out that they had made a mistake and hasn't closed an account they should have over a year ago.  Since that time they have been charging maintenance fees causing the account to be overdrawn.  They reversed the charges and hopefully have closed it this time.  I'm glad I called them because I would have had no idea.  Just to be safe I would call the real bank of america customer service number and figure out why they keep calling.

this is not a scam, this is BOA's overdraft department.  I know, because they called me, left a message, I called back, they never asked for my account number or ss number or anything, just my phone number.  And yes I have 1 account overdrawn, they were just giving me a courtesy call, and to top it off they even reduced the amount that I owe.

This is in fact a real number for BOA.  They are the overdraft department. When I called them back, they didn't ask me for ANY kind of information except my home phone number. She provided me with information about my account, etc. to let me know it was overdrawn.  It is not a scam. She said they have only been doing this for about a year now to help customer retention.

Keeps calling. I am at the point I do not even turn on my answering machine. What happened to the "Do Not Call Registry"? No one is being punished for making a telemarketing call. This program has became a big joke. Telemarketing should be getting big fines, but they don't even care anymore, because the program is a total flop.

i get this call a couple times a day. i don't even use bank of america i also get a call from the number 866-635-4316 saying the same stuff. i called back and got a person i told her that i don't use bank of america and that the name they are looking for belonds to a man. um. she told me i might have his old phone. i've had this number for 7 yrs. this is a complete scam!!!!!1

This is a legitimate phone call. Your account is probably over drawn.  Happened to me and I never noticed until I got this call.  It is not a scam ppl.  If you are skeptical, call BOA yourself and they will confirm placing the calls.

I too have been recieving these calls. I am a bofa CUSTOMER...i am beginning to wonder if our information is safe with any bank. I don't know  but I spent two hours with BOFA and none of them had called me, nor my father in law. This ticks me off beyond belief. I have had enough of people trying to steal  my husbands hard earned money. These people need to be cought. Bad enough they call me, but my father in law too. Now he thinks I am some kind of criminal or something.

Just got a call from this number, but ignored it, because I have been getting calls lately from these mystery numbers that keep appearing on these suspicious number message boards online...

did you ever think that maybe people make up number to give to other people?? People are crazy. Half the time you ask some one a question they don't really have an answer and make something up. Call into BofA customer service to check for your self dont just trust what someone tells you.

It's a valid Bank of America telephone number.

Low Overdraft Services (866.512.7171)
A Bank of America department that was created in early 2007 to contact customers with accounts (regardless of account status) that have been overdrawn for over 20 days consecutively for under $300.

We call to make sure you are aware of the account being overdrawn, to make sure it isn't fraudulent transactions that caused the account to be overdrawn, verify you still have your debit card in your possession, to see when you will be able to make your next deposit, offer services to prevent overdrafts in the future, note your account, and to see if there's anything we may do to assist with the amount due and retain your business.

A dialer system calls with an automated message and states it's a non-marketing call with an urgent message regarding your account information and provides a message code. That code expires with a couple days, which is why a representative would ask your for your number to look it up on the call list.

If you connect to a representative, they will only ask you the standard security questions to access your account, the same questions that are asked when you call Bank of America customer service (800.432.1000).
Those questions may include:
-Mother's maiden name
-Verbal password
-Three digit code
-Driver's license or State ID number
-City and state / banking center where your account was opened
-Address and date of birth
-Number and type of accounts
-Number or type of accounts linked to your card
-Amount and location of last ATM transaction
-Amount and payee on recent cleared check
-Joint owners date of birth
-Joint owners mothers maiden name

We ask these questions because we need to make sure the people who answered the phone of the number we called is our customer. We cannot legally give out personal and account information without making sure we are speaking to the account holder, as I'm sure you would not want your private account details given out to just anyone who answers the line.

Two reason why we may call you when you don't have an account are:
-We may have an old phone number for a customer
-We may have entered a customer's phone number incorrectly into our system records (the customer we're trying to reach may have a number only a digit or so off from yours)
-A customer may have given us a wrong number

If we're calling a wrong number, we'll gladly remove the number within a couple business days if you report it.

As always, if you feel uncomfortable providing the answers to the questions we ask, please visit your local banking center or call the number on the back of your card.

And the reason why a Bank of America employee would search the number on the internet and contribute to message boards, such as this one, is because we find humor in the number of people who think we're fraud when we're only calling to help. Members of our department also mentioned that our number was being posted on these sites and claimed as a scam, so we wanted to have a look for ourselves to see just exactly what people were saying.

BOA, if this is indeed a Bank of America number, there is a sincere need to distribute the information throughout the company. I live chatted with customer service who claimed they weren't aware of this number being associated with Bank of America.

It's a scam artists because they also send texts, like "Does your mom knows you in Somalia?"
WTF, I have no connection to people abroad. They are PHISHING.

100% con artist. I never answer to anything and slowly they stop.  Also I have no affiliation with bank of america.

What Losers!

I get a call from this number frequently.