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I'm uber suspicious about any type of automated credit call call but this one is legit. It was triggered by a weasel website merchant who was charging me for an unauthorized purchase.   Just thought you should know...

if there is an alert on your account. even though you dialed the customer service # at the back of your card. you will not be speaking with a cs rep. your call will be routed automatically to the fraud department.
good thing that citibank has this kind of service. if your card has been denied for some instance. and if you are confident that you dont have payment issues with the bank, dont be upset or embarassed, the bank is only checking the transaction. it's better to be safe than to be sorry :p

just to let you know guys that if you retrieve the message from this #. it will not ask you for any personal information. you will only need to verify your zip. but if you called the # directly. of course the rep will ask for your cc # because you are the one who's calling the bank directly. afterwards rep will verify some basic info for you to confirm your identity. you guys can save this # for your future references. if you have questions about the security of your card you may call the fraud unit directly. instead of you waiting forever calling the regular cs #. anyways, calling the # on your card is still safest way if you are unsure of any phone # calling you in regards with your card :p

Citi has blocked my credit card many, many times over the years. And it has always been over some piddling small charge. They have blocked my card twice in the past couple of weeks over $1.50 charge from a soda machine!

They have also blocked my card over $8.00 charge from Jack in the Box on more then one occasion. I complain but it never stops it. I have perfect credit in the highest 2% of the country, and still they block my card. They have no common sense blocking a card over such small charges.

Whatever you do, NEVER, EVER USE CITICARDS WHILE TRAVELING. Calling them before you leave WILL NOT HELP. The last thing you want is to have your card blocked when you are in some strange country. You have been warned.

WRONG. It is a phishing scam pretending to be Citibank. Call your Citibank number on the back of your card and they will tell you exactly that.

Same .  Automated call.  Except states Suntrust Bank.  Asks for our actual names.  Gives us a # to call back and then states there is no message.  Total scam.

message said it was suntrust bank. called suntrust.they had no clue. said it was bogus.total crap

Scam - said they were Suntrust and there was a problem with our account.  Told us to call a number with a security code and we would be asked for personal information.  We called Suntrust directly and they didn't know anything about it.

This is absolutely a scam. Automated message said it was Suntrust. I called Suntrust directly and they knew nothing about it and did not have the number on file.