89995

Again got two digusting message from Bluestream "What the [***] wer you thinking http://wap.mobl.net/n5pqin35mz9k449-s3tcg-e43sj.wml" Bluestream help:08448870432 Free Msg. Sender:89995

Called my telephone provider to block these text messages...... :)

Customer Care

Are you a customer of Blue Stream Mobile? Have you received a promotion from us, or used one of our services? Then click here

Option One - Contacting us by text

To stop a subscription service simply reply STOP to the last billing message that you received.

If you have recently been using our portals to browse or download multiple items of content, then to stop receiving billing messages simply stop browsing or downloading from the portal!

To stop receiving promotional messages reply STOP ALL to the last message you received, or if you cannot reply, text STOP ALL to 83775. Cost STD operator rate.
 
Option Two - Contacting us by email

Click here to email us

In your email please include the mobile number you wish to query, along with your name, best contact number, and a short description of the problem. Our team will either reply to your email or contact you by telephone within 48 hours, during normal working hours.

If you wish to unsubscribe from receiving marketing promotions, simply include this in your email, and you will be removed from our database within 48 hours.

Option Three - Contacting us by telephone

Click here for our customer care contact details

Option Four - Contacting us by snail mail

You can write to us at the address below. Please do include the mobile phone number you wish to query, together with your address and ideally an email that we can reach you on, to give you a faster response.

Customer Care Manager
Blue Stream Mobile Limited
PO Box 2952
London
WC1N 3XX

This is a post-office box address, to ensure the secure delivery of our postal mail.

Phonepayplus"regulate" Blue Stream Mobile. For example, you can see a list of 14 cases where Phonepayplus has "regulated" this company here http://www.the-scream.co.uk/forums/t31008.html?

Nevertheless, you should always report unsolicited/unwanted reverse charge SMS to PhonepayPlus as PP+will sometimes take action - though they typically take several months to do this in my experience and sometime simply refuse outright to take action. It's always best to use the online complaints form as the people on the PP+ phone lines often try to fob you off.

Personally, I wouldn't bother trying to ring the 08 "customer service" numbers provided by the premium rate firms themselves (eg Bluestream in this case) - you'll just end up lining their pockets still further and often get nowhere.

You should get on to your network and be really really persistent.Your network will, initially, deny responsibility but if you persist and make it clear you will leave / change your number / speak to someone higher up / do whatever it takes, they will give in and sort the problem out for you and refund any monies that they've billed you for on behalf of the PRS company.

Vodafone and T-mobile will actually allow you to block all incoming reverse charge spam (though it's always a bugger of a job to actually get them to do this). Most networks will also block outgoing call to short codes and 09 numbers if you ask them - essential if you have kids.

You should also warn your kids never to ring these numbers - even if they are ostensibly being used by a reputable charity or whatever, phoning ANY PRS number MAYresult in your phone number falling into the hands of unscrupulous firms who can then use that number later to milk your account or sell it on to another crooked firm overseas.

It's also worth registering all your numbers with the telephone preference service "TPS". TPS registration has no effect whatsoever on marketing calls because no action is ever taken against firms that ignore TPS, but many PRS firms "clean" their lists of phone numbers against the TPS list before sending out their reverse charge spam.

Beyond that, and checking your bill if you are not on PAYG, there's not much more you can do except lobby your MP for adequate protection from the PRS "industry" for phone users.

I keep getting a funny number 89995 saying it is taking £1.50 and has sent almost more than 10 messages. Vodafone is currently closssed. What's happening?

I received loads of texts from this number too and another one 69700. I have no idea how they would even get my number and I have only just got a new number... weird.

I sent a very angry complaint to help@blue-stream.biz  and have also texted 'STOP ALL' to 83775 which supposedly stops everything from the company. I suggest all of you do this!!! Have also threatened to sue if it has cost me anything. The messages are disgusting.

My bf just had txt frm this sayin rate my bj wink face xx does this mean he's tlked to sum1 on ea n tht need to no now just arfued duno wether to leave him

I have been charged over 50 pounds and I didn't know what I was doing when I subscribed and now I am getting text telling me to go onto their website every day at 8:22  
Desperate :(

I've been receiving these for the past 6 months and can't stop them.  I text STOP - I get an acknowledgement that the service is stopped and then 4 weeks later I get another one!  They are utter filth.