01612460200

I received a call from number 01612460200 firstly on my mobile, then my office phone and I had missed calls on my home phone also when I got home.

These must be a loan company.  Out of curiosity i applied for a credit card 2 evenings ago on one of those 'compare' sites & since then i have had THIRTEEN of these calls.  Aswell as the above number, i have 01517072125, 'unknown', 08445760214, 02080806402 & 08453005044 nos ringing me.  They start around 10am and stop around 8pm!  I have never answered cos ive either been at work or getting my little girl ready for bed.  Its really annoying & i am kicking myself for applying online. Only thing i can do is add the calls to my block no. list on my moby but this wont stop the landline fone ringing!!

if the calls dont stop from 01612460200 i,ll trace them and stick a jcb through theyre telephone lines as of 01914060417 and 01212700631 ive had enough this week to make me crack up

Hi,

I work within the Customer Services Department at Cash Finance Direct and after reading your posts I wanted to take the opportunity to answer some of the questions which have been raised on these boards.

Cash Finance Direct Limited, trading as Horizon Finance, is a master finance broker who helps individuals to arrange loans. We do not lend the money ourselves, but take your details through our telephone service, and pass them on to our extensive panel of lenders with the intent of them making an offer of finance to you directly.

HOW DO I STOP YOU CALLING ME
We are a finance broker, and it is highly likely that we have obtained your details from a web site you may have visited in regards to an enquiry made in relation to finance.

If this is not the case, or you simply wish to be removed from any future promotional activity then we apologise for the inconvenience you may have experienced as a result of our contact.

There are three ways to remove your details from our promotional activities, all of which could take up to 36 hours to activate, the choices are:

Calling our automated telephone service by dialling 0161 246 0200, select option 1, and leave your personal details, please speak clearly and spell any unusual names, most importantly, please ensure that you provide the telephone number we attempted to contact you on and your personal details will be suppressed from any further promotional activities.  

Or

By visiting our web site http://horizonfinance.co.uk/remove.aspx and submitting your details electronically, again, this will result in your personal details being suppressed from any further promotional activities.  

Or

By sending a request via email to customerservices@horizonfinance.co.uk asking to have your details removed, please ensure that you provide us with your full name, address including postcode and most importantly the telephone number we tried to contact you on. If you would like to receive a reply from us to confirm we have received your request, please ensure that you ask us to do this within your email. Once we have received your personal details, we will endeavour to remove your details within 36 hours from our system.

WHY DO YOU USE A PREMIUM RATE PHONE LINE?
We are a business, and therefore cannot operate our service for free, the back-up support, underwriting department, customer services department, agent costs, extended opening hours and other benefits have a cost attached to them, we must cover this cost by the use of our premium rate call.

We are transparent with our customers and do not disguise the fact that we generate an income from the use of our Premium Rate service. The call charges are provided from the outset, you will be answered by an automated greeting confirming the cost of the call and maximum call time before any conversation takes place, allowing you, the customer, to make a choice of whether or not to continue with using our service. Using premium rate telephone lines allows us not to be guided by which of our lenders will reward us with the biggest commissions, but on which lender is right for our customers and their individual circumstances or loan requirements.

We do not charge upfront application or administration fees, there are many other finance brokers in the market who charge up to £70.00 to take your details and pass them on to a lender. If you call from a BT landline, at £1.50 per minute our maximum first call charge is £22.50, which is fully refundable upon request, unlike other brokers who can make you wait up to six months to recover your costs.  

A handful of the many benefits to using our service.....

* No waiting in a call queue when using our service.
* Dedicated agents dealing with your enquiry from start to finish.
* One of the largest lending panels in the UK with a dedicated underwriting department.
* A full “no questions asked” refund policy for any costs incurred in using our service.  
* Dedicated customer services department offering freephone support from 9am to 7pm.
* Long opening hours - 8am to 9pm on Weekdays and Saturday from 9am to 4pm.
* UK call centre employing local, friendly and knowledgeable staff to handle your call efficiently.    
* Investor in people and ISO 9001 accredited telephone agents dealing with your call.    
* Regular updates and lender contact details sent to you free of charge by SMS and also by  email.

We have been heavily regulated to operate the service we offer since 1996. We are licenced by both Phonepay Plus for our premium rate lines, and The Office of Fair Trading for our licence to arrange financial products on behalf of our customers. We also comply with the Information Commissioners operating code when processing client’s personal data.

Compliance is absolutely paramount to our organisation, we have scripted wording for our agents to ensure they say only what they are permitted to say, nothing more, and nothing less. This is further supported by our ISO 9001 award for approved quality management systems, both of which demonstrate our commitment to staff training to ensure the service received by our clients is fully compliant at all times.


I WANT A REFUND
We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try, and however many lenders we have on our panel, we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  

I HAVEN’T RECEIVED MY REFUND
We are not permitted to be paid from the proceeds of your premium rate call for a minimum period of 30 days, there may also be details missing that has not allowed us to correctly identify your call details which requires further investigation, to allow us sufficient time to deal with your request properly, please allow around 45 days from the date you posted your request for a refund before initiating contact with us. If 45 days have now passed, and you have not yet received a refund, there is a possibility that we may not have received your initial request.

We cannot be responsible for the postal system and regrettably there are instances where customers refund requests do not reach us, however, these are few and far between and still covered under our “no questions asked” refund policy.

In these circumstances, we would ask that you please contact our Customer Services team, ideally by email to customerservices@horizonfinance.co.uk or through our freephone service, 0800 195 1980, where we will investigate and promptly address your request as a matter of urgency.

I hope this will answer any initial questions you may have and ask if there is any further information required to please contact our Customer Services Director at customerservices@horizonfinance.co.uk  
 
Kind regards,
Cash Finance Direct

Keep calling me aswell stupid loan company. just ignore im sure they will give up.. or will they

CS DIRECT IS THE COMPANY THE OFFER LOANS

who are thes SICK AND TIRED of them 5 times today wish they'd leave me alone

Any one wanting to stop these nuisance calls ring 08001218000 if on BT ,i would suppose other telephone companies would be able to do this for you, after 7 calls in about 4 hours today from this so called finance company i was getting a little bit cheesed off so decided to contact BT ,they sorted it out for me within 2 minutes they said it may take up to 28 days to end these calls but hopefully i can lokk forward to the autumn without these nuisance calls... so any BT users ring 08001218000 now...

Sorry forgot to add all the above is FREE

I got 13 missed calls today left a message saying its acsessive and bordering on harrsment and not to call again . Wat did they do they called back

2 MORE PHONE CALLS FROM CS DIRECT INSIDE 1 HOUR , MY POLICY NOW IS TO JUST SAY I'LL GET HIM FOR YOU EVEN THOUGH ITS ME ,JUST KEEP SAYING EVERY 30 SECONDS HE WONT BE LONG THEY THEN PUT PHONE DOWN AFTER THE 3RD TIME SURELY THE CAN TAKE A HINT LOL ,

hi james yes the website link works thanks so much

I had 17 missed calls from these [***]! Get the hint or leave a message

Bloody people, 17 phone calls from them today, they're doing my nut in!ARGGGHHHH!- However thou on th eplus side, i do look dead popular with my blower goin off all the time lol

Hi There

Could you please tell me what i get for my £22.50? if i make the call am i guaranteed the loan?, or will you just match me with a lender that meets my criteria or vice versa? Why did your operator say to me calling the 09064 number from my landline was free (all calls should be recorded so feel free to listen, my number starts 07756 636 5** and the call was made at 13.49pm) And lastly...........Well done for explaining partly what your company process is, more companies should do the same

Im going to Stockport where these guys are to teach them all a nice Manchester welcome !! [***]

ive been getting these calls for two weeks now ,wont leave me alone,calling bout eight times a day,aswell as an other company ringing too.going to have to change my number now :(    DIC**EADS thats all i can say!!!!!!!!

Hi,

We are a finance broker, and it is highly likely that we have obtained your details from a web site you may have visited in regards to an enquiry made in relation to finance.

If this is not the case, or you simply wish to be removed from any future promotional activity then we apologise for the inconvenience you may have experienced as a result of our contact.

There are three ways to remove your details from our promotional activities, all of which could take up to 36 hours to activate, the choices are:

Calling our automated telephone service by dialling 0161 246 0200, select option 1, and leave your personal details, please speak clearly and spell any unusual names, most importantly, please ensure that you provide the telephone number we attempted to contact you on and your personal details will be suppressed from any further promotional activities.  

Or

By visiting our web site http://horizonfinance.co.uk/remove.aspx and submitting your details electronically, again, this will result in your personal details being suppressed from any further promotional activities.  
 
Or

By sending a request via email to customerservices@horizonfinance.co.uk asking to have your details removed, please ensure that you provide us with your full name, address including postcode, and most importantly the telephone number we tried to contact you on. If you would like to receive a reply from us to confirm we have received your request, please ensure that you ask us to do this within your email. Once we have received your personal details, we will endeavour to remove your details within 36 hours from our system.

We apologise for any inconvenience our contact may have caused and assure you that we will act on your request with a matter of urgency to ensure no further contact is initiated in the future.

Kind regards,
Cash Finance Direct

I am not phoning/email etc to get my details removed, if I tell your agent on the phone I don't want to be contacted again that should be the end of it!

Im getting call after call from these guys, most of them while im at work, you'd think they would get the hint, i cant answer the phone to you nor will i!!

I find the reply from these guys on here quite funny. As if im going to submit my details to a company that have already been unprofessional enought to harass so many people. Stop calling and get real jobs!