01612460200

I am deeply disturbed that you are quoting ISO 9001 details in your reply to this issue. ISO 9001 is an internal management tool, and I personally believe that it is completely outmoded, but that is for another discussion. The important point is that ISO 9001 only has one customer facing segment, and it is just that, customer facing. It has nothing to do with how you advertise or attempt to develop customers. The people you are speaking to on here are not clients or customers and quite often you have the information from marketing lists which you have bought in to the business.
I run a very profitable group of businesses and detest what you are doing here - because it reflects badly on the industry as a whole - I have built my business single handed on the reputation of my customer service and the quality of our products. If you can't do the same, and have to rely on 25 year old tactics from the US, well, we can all see where that business model is going to end!

They just called me saying that my credit card application was successful and i've not ever applied for one. I asked the guy to remove my details and he claims he did, then the line went dead.

Be very weary of these ppl.

just do off your phone or dont pick up phone

They have tried to call me 3 times today, I did not answer anyone know who they are?

I applyed for a loan online, they said no, the next thing out the blue I get a phone call saying you can have one, all you have to do is phone 09064001832, its a con, don't ring it, £1.50 a minute, also you might get a call of 01612460200  asking why you haven't phoned they number, if you call it then you will get had off

Hi Jane

I work within the customer service department at CFD the following information you should find useful:-

WHO IS CASH FINANCE DIRECT?

Cash Finance Direct Limited, trading as Horizon Finance, is a master finance broker who helps individuals to arrange loans. We do not lend the money ourselves, but take your details through our telephone service, and pass them on to our extensive panel of lenders with the intent of them making an offer of finance to you directly.

We have a UK based call centre just outside Manchester, our full postal contact can be found here: http://horizonfinance.co.uk/contact.aspx, we have offered our service since 1996.
Our company registration number is 03173946, our consumer credit licence number is 0503842, we are also registered with the Information Commissioners office number Z1523771.  We are accredited with the ISO 9001 award for approved quality management systems used in the running of the service we offer.


ARE YOU REGULATED?

We have been heavily regulated to operate the service we offer since 1996. We are licenced by both Phonepay Plus for our premium rate lines, and The Office of Fair Trading for our licence to arrange financial products on behalf of our customers. We also comply with the Information Commissioners operating code when processing client’s personal data. We are exempt from registration with the FSA (Financial services authority) as we do not arrange secured loans or lend money ourselves.

Compliance is absolutely paramount to our organisation, we have scripted wording for our agents to ensure they say only what they are permitted to say, nothing more, and nothing less. This is further supported by our ISO 9001 award for approved quality management systems, both of which demonstrate our commitment to staff training to ensure the service received by our clients is fully compliant at all times.


Regards

Customer Service Team

Ok to add to want has been already mention, I found a company on the web called "YESLOANS.COM" I was in need of money at that time, I gave them my details name phone number ect.,
YESLOANS.COM then forward this info to all the loan sharks that are out there, hence I then start getting calls from the 01612460200 number, they are basicaly a third party working on behalf of Horizon finance.
So my advice is to get in touch with horizon finance, customer service department (08432 160 160)
and request them to stop these calls.

Hi David

Advice below on how to stop us ringing you

HOW DO I STOP YOU CALLING ME?

We are a finance broker, and it is highly likely that we have obtained your details from a web site you may have visited in regards to an enquiry made in relation to finance.

If this is not the case, or you simply wish to be removed from any future promotional activity then we apologise for the inconvenience you may have experienced as a result of our contact.

There are three ways to remove your details from our promotional activities, all of which could take up to 36 hours to activate, the choices are:

Calling our automated telephone service by dialling 0161 246 0200, select option 1, and leave your personal details, please speak clearly and spell any unusual names, most importantly, please ensure that you provide the telephone number we attempted to contact you on and your personal details will be suppressed from any further promotional activities.  

Or

By visiting our web site http://horizonfinance.co.uk/remove.aspx and submitting your details electronically, again, this will result in your personal details being suppressed from any further promotional activities.  
 
Or

By sending a request via email to customerservices@horizonfinance.co.uk asking to have your details removed, please ensure that you provide us with your full name, address including postcode, and most importantly the telephone number we tried to contact you on. If you would like to receive a reply from us to confirm we have received your request, please ensure that you ask us to do this within your email. Once we have received your personal details, we will endeavour to remove your details within 36 hours from our system.

We apologise for any inconvenience our contact may have caused and assure you that we will act on your request with a matter of urgency to ensure no further contact is initiated in the future.    





Regards


Customer Service Team

i have been getting calls from this number and when i answer it there is no one there then they hang up then 10 mins later they call bk again it has been goin on all day and it is doing my head in now

IT DOESNT MATTER IF THA=EY HAVENT ASKED FOR A BROKER FEE AS SOON AS YOU GIVE THEM YOUR BANK DETAILS IT WILL COME OUT ATOMATIC FROM YOUR ACCOUNT IN A FEW HOURS

Yes, these twa*s have been continually ping-ponging between my mobile and my landline.  Goodness knows how they got the numbers as I haven't applied for any credit for about 6-7 years!!

Think I'll just tell them to p*ss off!

maybe somebody should enlist them in a cranck call package - see how they like it!!

Hi,

Cash Finance Direct does not charge any of our clients a fee for making a loan enquiry, the only cost to our customers is through the use of our Premium Rate phone lines.

We hope this will answer any of your questions and ask if there is any further information required to please contact our customer services director at customerservices@horizonfinance.co.uk  

Kind regards,
Cash Finance Direct

easy to stop it, just let them ring, when you answer, let them go into their little speal and you seem interested, answer all their questions but make something up, exagerate etc, then at end before they finalise everything you say to them "can you start this next month as im currently in prison for serious fraud and dont get out till next week, that would stop them ever calling again

if when you ring their phone number someone answred then you could  scower the web for every website that has a call back request form on it and enter their details so that they ger flooded with calls from all thses companies and also request car brochures and sales brochures from every website and company you can find and have them sent to thier headoffices and also to the home of the chairman and all the directors..just goto www.companieshouse.gov.uk that is an offical uk government website and use the web check service as by uk law all ltd companies have to be registered and the details of the directors etc logged. it will cost you £1 per report you wana buy , so should cost you about £3 to find out the names and address of the directors.

add to that every pizza delivery sent to their head offices within a 20 mile radius and im sure you can think of many other things as well,

Same here,  every few hours at home with baby and on mobile,  never applied to them either,  when call back to cancel no one ever answers but suppose that is a good thing!

Needed a smile today,  thanks!  have a good xmas

THES ARE A BUNCH OF CRIMINALS  CASH FINANCE DIRECT ARE HORIZON FINANCE FLOOR 7 DALE HOUSE TIVIOT DALE STOCKPORT SK1 1TA THES ARE THE SAME CROOKS THEY CLEAM THEY CAN GET LOANS ALL U HAVE TO DO IS RING A NUMBER COST £30 ITS A SCAM THEY WAS PROSECUTED £50,000 FOR RIPPING OF THE CONSUMERS USING THE NAME CASH FINANCE DIRECT IT WAS BASED AT FLOOR 7 DALE HOUSE THEY CHANGED IT TO HORIZON FINANCE THERE STILL AT THERE OLD CRIMINAL ACTIVITES USING COMPANEY NAMES THAT NOT IN OPERATION THEY USED LOADS DIFFRENT NUMBERS TO CONFUSE CONSUMMERS IN TO THINKING THERE DIFFRENT COMPANEYS WHERE THERE ALL THE SAME CRIMINALS GET IN THERE STOCKPORT POLICE & ARREST THE CROOKS I REGESTERED WITH CPR GLOBEL THEY SAY THEY WILL TAKE ACTION IF THE CALL CONTINUE AFTER I HAD REGESTERD WITH CPR I NOW HAVE REGESTERD A FEW HOURS LATER I RECEVE MORE CALLS FROM THES CRIMINALS FROM 08445766235 ITS NOW TIME TO CONTACT CPR CLOBEL TO STOP THES CROOKS MAKING ALL THES CALLS IT IS ELEGAL AS I AM REGESTERD WITH CPR

LIER where is my £30 yous have  am waiting since 2009

that £30 them criminals owe me god knows how many  others they have scamed
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out of £30 horizon finance are bunch hard core criminals

well said your 100% right once they get your card or bank details