877-627-2811

I received two calls from these folks saying that they are calling on behalf of USAA. The number they left for me to call them back was 1(877) 627-2811. After reading these posts, I now know that they are Scammers and I will not call them back.

I have received a call on the same number, which I have been ignored, this has happened two concecutive days  during my working hours. Thank you for the heads up, I am also a USAA member.

I got a call just now and spoke with the rep. He was calling on behalf of USAA (as a third party) about my recent inquiry on life insurance and wanted to transfer me over to a financial specialist. I explained that I already have life insurance but that I did click around in that area of the USAA website. He understood and told me to have a great day. No biggie.

I got a call from this number earlier today.  I didn't answer but they left a voicemail saying they were from USAA and needed to speak with me about my investment account.  I called USAA directly and the representative said there were no notes on my account and that he didn't see any reason why USAA would need to be in touch with me.  

Ultimately he said he wasn't 100% able to confirm that it wasn't USAA and mentioned they do use 3rd party call centers occasionally but based on what I told him about the voice mail he said he was also suspicious.  I gave him the number that called and he said he would pass the number along to the fraud department who will be in contact with me after they do an investigation.  He recommended always calling USAA directly if we're ever concerned about something like this.

This actually isn't USAA but it IS someone they partner with so they are legit.If you go into your USAA account online and search LEADQUAL thats who is calling so they are not fraud. I spoke with someone from USAA, I called them from the number I got on their website 800-531-USAA. And they directed me to search this information. So THEY ARE AFFILIATED WITH USAA!!!

I agree. I went through the same check with USAA. They are affiliated and will route you to USAA, but I wouldn't do that, only because everything is questionable in this day and age.

Claim they are USAA but not them

This number is legit.  It corresponds to my managed investment accounts.  I was up for an annual review which I have had before.  I called USAA investments department.  They verified the number and said it was good.  They use an outside company for this specific task, that is why a USAA rep screening initial calls might not get it.  You can verify through the USAA Investment branch.  They did not ask for personal information and the questions they asked seemed to be on the up and up.

I received a phone from them and suspected fraud, so I contacted USAA and they said this might be scam.  However, once I knew the company's name I was able to verify they're legitimate on USAA's website.  I filed a complaint with USAA about USAA. here's the text
I received a voice message from 877-627-2811 and Melody - she was calling from USAA and wanted to discuss my investments on 7 April. I did not recognize this number and a quick Internet check revealed this was a scam. I called USAA on 8 April and was informed USAA does not make this type of call and the phone number I received was not associated with USAA. This afternoon I answered their call and told them what was relayed to me by the USAA representative and advised them I thought they were trying to steal personal information. Further checking determined they were LeadQual and their phone number is shown on your website.

The following needs to be done in order to correct your problems:
1 - train your 3rd party contractors to identify their company AND their relationship to USAA when leaving a voice message
2 - clean up your website - when I tried to look up the 877-627-2811 phone number, nothing was found. It was after I found the name LeadQual associated to this phone number, did I see the 877 number and LeadQual listed on your website as a legitimate phone number and vendor.
3 - appraise your phone support personnel when you contract a 3rd party vendor to make cold calls on your behalf so they can provide correct information when inquiries are made by members. In this day and age of scam artists I refuse to answer ANY cold call with ANY information including my name.

the problem with USAA's website is that you need to company's name to verify the phone number, not the other way around.  The phone support people at USAA will tell you they don't make cold calls and can't verify the phone number is affiliated with USAA.

This is, by USAA's own admission, an affiliate, but not directly USAA.  It's a 3rd party company called LeadQual:
"LeadQual is our trusted provider."
https://www.usaa.com/inet/pages/ent_all_leadq ... se=877-627-2811

I was called from this number, and they left a message. "This is Ashley from USAA, calling about your investment service. Please call us right away. Thank you for your service, and thank you for shopping with USAA."

Yes, she really said the last part! Her demeanor was not even close to the professionalism exhibited by USAA callers, and she didn't use my name or rank: a dead give-away to a scam.

I will call USAA and let them know about this. It seems it has been going on for years, looking at some of the oldest posts.

I received a call to my cellphone and home number which are both on my USAA account.  I did verify that they are connected with USAA.  They are an outside source.  I informed USAA, not want to have an outside source call me in the future.

Got a call from them 877-627-2811 they claim to be USAA and knew my full name and said that I had inquired about a Life insurance policy. All of which is false, they left me a voice mail.

Prior victims say it's a fake USAA number. Now coming up on caller ID as Unavailable. Losers never learn!

These people need to take a hint when I don't answer...............

Received call and hang up did not call back. Voice message said this is Jane from USAA

SCAM!  SCAM!  scam!!!

Received a call today, contacted USAA they said that because i had possibly selected Life Insurance information on my USAA login page that they are prompted to call.  I advised them that I did not select Life Insurance information and they should not have anyone calling me about it. The USAA rep apologized and hung up. They have called 3 more times from the 877-627-2811.  I have added them to the "goes straight to VM list"

These calls are from LeadQual, a partner of USAA's. The USAA website lists this phone number as one of many that can be used as an authorized number on behalf of USAA. In theory, they are calling to ask if you have any questions regarding the USAA products and if so, to connect you to the proper USAA representative in order to answer those questions.