02071939836

i got a call from new york saying
that my computer has a virus and i allow them to access my computer then charger me
164 pounds and then they took my credit card detail i wanted to kiss that [***]

I was also scammed by this company despite being extremely annoyed/surprised  that they had my number etc. and they were very plausible giving me the impression that they were connected with Microsoft and were based in England.   They rang me back on my mobile phone which I gave them thinking they would not bother.   They showed me a load of errors on my computer and told me that my computer was at risk etc. etc. so eventually I became convinced that they were bone fide and paid £83.45 - that was on the 27th of June.   When I tried to access my email today the computer was very slow and I could not reply to any of me emails so I rang them and I did get someone on the other line.   They said they would take 10 minutes to sort my computer but it took 2 hours 30 minutes to sort out a problem that I suspect they introduced in the first place.   They rang a friend's husband who worked in IT - he sussed them out straight away.

My partners Mum unfortunately fell victim to this, a guy called Jay phoned from 'Smart Support Guys' claiming that there were 4007 viruses on her computer and if they didnt get on and sort them out her computer would be unusable. Unfortunately she let them on but the light bulb went on when they started asking for money to fix it. I am a software developer myself and can say thankfully no harm was done to the computer after a thorough going over. She was given a number for the company of 02071939836, which i called this evening and had a long conversation with the Indian guy in which he wouldnt give me any of the company information unless i gave him my details and of course there was nobody who worked there called Jay, instead i got Steve your typical Indian name i may add. So after a long conversation with Steve, he told me that they didnt do software of any kind so it cant have been them, yet after looking on there website it says they do anti virus software. From here i reported to the local police with all the information i had got, they did say that they have these kind of calls all the time but they were going to log this one as a crime. So i urge all people who experience anything like this to call your local police station and hopefully the more calls they get the more likely something may come of it.

My recommendations if this does happen to you, is to immdeiately disconnect your internet from your computer, best bet is to switch of the power to the router, call your bank and warn them and then run a virus scan on your computer. If your really stuck then get in contact with your local computer repair shop.

I i was called today about 5.30 by a lady whom claimed she was from microsoft she told me i had 9000 errors on my pc and as i have been having probs with my pc it being a bit on the slow side, I let her get into my pc i did this by following her instructions by entering a code in the program file she then showed me all the errors i did not count them but it did not look like 9000 i asked her how did i get these errors, She said my security was not working and that my pc was about to crash and she could sort it out .she then got into a website www.ammyy and told me to run this .i became a little worried then so i declined she kept on saying she was from windows helpline and needed to repair the errors or it would cost me 500 to sort it out if my pc crashed . I asked her would it cost me anything to let her fix it .she then put me onto another lady whom tried to sell me a life time  subscription for 165.00 and said she would fix all the errors .so as i was worried about my pc crashing i did enter www.ammyy and press run . although i declined to give money over and did not enter any details only my sirname to the first lady. i told her i needed ring my internet security provider AGV to check with them why it was not working. she said she would ring me back tomorow the same time. I have been checking my pc and my security was not working but i went into restore settings and restored thinks back to the 4.7.2012 and its all working good now .so i think this company did something to my security .which is very worrying as they may do other stuff if they can acces my lap top. if anyone has advice for me i would be gratefull i feel i am being watched as my pc turned it self of as i was talking to my friend on facebook about thid scam.

just had the same call.  The number quoted was 02071939836 his name was Chris who worked for Microsoft and he wanted to install Ammyy software on my p.c. to clean it up.

I told him how delighted I was that Microsoft were helping me out and then he talked me through a 'phantom' load of his remote desktop software.  He sounded very frustrated when he could not gain access (I was surfing BBC sports website at the time and trying not to laugh) I asked him what the problem was as the software installed correctly (did it hell) and I wanted Microsoft to help clean my PC (or was that clean out my pc!) He spent another 10 mins trying to resolve problem before I politely told him his time had been wasted and would he now 'go away' (or words to that effect)

This is a nasty scam as I believe a lot of people could be hoodwinked into buying rogue software or worse letting them have access to pc.  BE WARNED

Jerry

They are still at it. Called me on 16 June 2012. I wasn't  busy so I was quite happy to waste as much of there time as I could. Their Web site says they are based in Dubai but the phone no is an inner London number. Maybe patched through to Dubai maybe not. I do not like being treated like a fool and if they are based in UK would like to pay them a visit. If anyone has more details please post it.

Keep getting calls from a company call WINDOWS TECHNICAL SMART SUPPORT
Although not aking for any members of my family asking instead for a mr barlow. Obviously a scam managed to get this number off them (02071939836) but when called back they are refusing to aknoweledge that anyone from their company has been calling our number also refusing to give any of their details......

Got a call Friday night 17/08/2012 from Jim saying the same about slowness of computer etc.and he got access to show me the 'problems' I was having I was asked for £144.99 for life time protection but then I hung up. He called several times after  I refused the call. Do these people now have access to my computer? I will tell the bank and asking for them to change the accounts.

Get your computer checked out locally a.s.a.p. as they may have installed spyware/malware to steal personal information like bank details and passwords etc.  They tend to ask for money only after they have got access to the computer and know that most people will refuse to pay, but by then the damage has been done.  Giving remote access to your computer is like handing your wallet to a stranger in the street.  These people have nothing to do with Microsoft and know nothing about your comouter.  They rely on scare tactics and lack of computer knowledge.  This particular scam has been exposed on "You've been Scammed", "Crimewatch Roadshow" and "Doorstep Crime 999" all on BBC TV recently.  There is also a warning on the Microsoft website.

i got taken in by the scam ( told it was microsoft until they took the payment ) in june and thought something was not quite right so paid on a credit card.  It has been over two months and no closer in having the money returned.  Has anyone else paid this company via credit card and could give any advice the goal posts keep moving?

If your credit card company will not refund your money then I am afraid you have lost it.  As this is a fake company the card company probably cannot find them to charge back.  I hope you have had your computer checked out locally to see if this lot have installed any spyware/malware on it.

Firstly, learn to spell your name.  Secondly, if you are going to lie please try to do it in something approaching English.  This is not a genuine call from "Windows" (which is not a company but an operating system).  These are nasty little scammers who want remote access to our computers so that they can install spyware/malware to steal personal  information. Microsoft and its partners do not cold call.  You try and fool people with scare tactics.  This scam has been exposed on several BBC TV consumer programmes recently and most people have more sense than to believe your lies.  Now crawl away and get someone to read this to you.

I have had the same experience as others but did not purchase a package saying my budget at present wouldn't allow me to afford this. I am now nervous to use my computer in case of any fixing intrusions on my system where they can have access.II AM NOT SAVVY TECHNICALLY AND WONDER IF I SHOULD CHECK MY SYSTEM OUT BY EXPERTS.!!

I had a call this evening from  a young Asian   male. he gave the 0207 1939836 number when I asked for it.
I kept him on the line as long as possible to waste his time as I knew it was a scam.  I even told him that I was married to someone who works in the anti-fraud business which is true. This didn't put him off. Nor did the fact that we lived in India for many years and recognised a Bangalore accent!He said he had lived in Denmark for many years but was quite taken aback by that recognition.
I told him I had no problems on my computer. I asked him how he knew I had if he wasn't from my provider.He then used the tactic that Microsoft 'those big rich guys with big cars' don't care about their customers or their computers and he and his small company do care and will fix problems for much less than your local pc world!! I suspect they now no longer pretend to be from Microsoft as the warnings have gone out.
I then said that I had been paying attention to Watchdog UK and the consumer Associations who warned people about giving details of their computer to complete strangers. I asked him  to consider using his education and intelligence where he could genuinely help people rather than take advantage of their ignorance.
I reminded him that on this occasion he got someone who was educated and aware but that I was particularly worried about vulnerable people who were not and particularly older people .Would he want his parents to be scammed and would they be proud of his work?
He admitted he was only trying to make a living, thanked me and wished me a good night! He had several calls to make before the end of his day!
I am not making this up! I can't believe it myself. The secret is stay calm and WASTE THEIR TIME .They have called you so THEY ARE PAYING FOR THE CALL! Best wishes.

These bloodsucking criminals managed to steal £170.00 from my mother, contacted action fraud who said they were definately a fraudulant buisness and instucted me what to do to get the money back, dont know if she will yet because unfortunately these vampires prey on people who dont really know how a pc can go wrong or become corrupt or how to fix it. My advice never turn on your pc etc if someone phones you and asks you to do so also never belive that a one off payment will provide you with unlimited anti virus software with no update capabilities as vrus definitions have to be updated every day as they are constantly changing. Final word scum.

Below is a copy n paste from another forum explaining the scam:-

I get these phone calls about one a week. Last time, I was ready for them: I had a machine set up with a clean XP installation, so I played dumb to see what they would do.

They pose as "Windows Support Centre", or suchlike, and say that they've been receiving reports from your computer that there's a problem. You'll probably be asked how old the machine is - however old it is, seemingly, you'll be told that the warranty on your Windows software has expired, or that you should have taken one out when you bought it. Then, you'll be talked though opening something called the Event Viewer, and shown a screen that contains a number of warnings and errors. They will tell you that this is serious, even to the extent that it's causing problems that might force your ISP to cut your connection and/or inform the police.

Let's stop here and make two points:

1. There may well be something called a "Windows warranty". However, I have been a Microsoft Partner for nearly a decade, and I've never heard of such a thing. I think we can assume that if such a thing existed, Microsoft would be sending me lots of information on how I can make money selling it. They haven't, because there isn't.

2. I've never seen an Event Viewer that didn't have warnings and errors, and I've been a Microsoft Certified Systems Engineer since 1999. Its function is to keep a record of everything that happens to the operating system so that people like me can find out what's happening if something has gone wrong. Most of the time, though, there's nothing to be alarmed about - in my case, most of the warnings were due to a printer not being found on the network because I'd switched it off.

OK, so the next stage is that you get passed to the "Technical Department". This is where it got interesting: I was told that a six digit support number was being generated so that my problem could be resolved, and I was directed to a website called logmein123, where I could enter this number. Now, this is a common tool used by people like me to fix machines over the network - clients call me with a problem, I can connect to the machine and show them what to do without having to leave my office. In this case, they were going to "fix" my machine. So I let them in. At this point, we will pause for a warning:

WARNING: DO NOT TRY THIS AT HOME ON YOUR MACHINE. I WAS GIVING THIS GUY COMPLETE ACCESS TO MY COMPUTER. HE COULD DO ANYTHING HE LIKED, TRANSFER FILES TO INSPECT AT LEISURE, ETC. I WAS USING A MACHINE WITH NOTHING ON IT BUT THE OPERATING SYSTEM. REPEAT: DO NOT LET ANYONE YOU DO NOT KNOW AND TRUST ONTO YOUR SYSTEM IN THIS WAY.

The first thing was that as soon as he connected, I could see the IP address he was connecting from, and I was able to trace this back to a company name, and trace the company back to its offices in Mumbai. While I was doing this (on another machine), I was watching a rather nasty piece of software being uploaded to my machine and installed. A bit of fiddling around, and I was asked to try running a few programs. Lo and behold, they all crashed with frightening looking error messages - remember, this was a machine that was working perfectly a few minutes before. This was explained as a consequence of the problems that I was having before, and that the diagnostic program they were running was now blocking programs that could get me into trouble.

This was the point at which I was asked for money - they started at £100 to fix the problem I already had, with an additional £80 for a simple one year warranty to protect me in the future, or if I preferred, I could give them £299 for an all-in package including fix, anti-virus software and a five year warranty. Visa and Mastercard accepted. If I didn't want to go ahead, then I wouldn't be able to do anything with it until it was fixed.

At this point I let him know what I was doing, complete with telling him the name and address of the company he was working for. I expected him to hang up on me, but he decided to argue with me, at one point telling me that I wasn't an MCSE and I didn't know what I was talking about. In the end, I just told him that if he had been in this country, he could expect to be arrested, and hung up on him.

So, in summary, I wasted my time in this way so you don't have to. If these pirates call you, don't say a word. Just put the phone down.

Even i got scamed, the same way....

Looks like someone else has been `had` by the `Smart Support Guys` !
Our computer had stopped working the other day, so a call from someone
who knew this and said they were tied in with Microsoft sounded plausible.
The computer now works but I`m wondering if they froze it in the first place ?

My mother just phoned to say that "Kevin" (Asian accent) from Smart Support Guys phoned her to try the same scam. She told him that I (qualified PC engineer) look after her laptop, at which point the cheeky sod gave her the company phone number (02071939836) and invited me to phone them!!

I've just done this and spoke to another chap with an Asian accent. Explained the scenario to him, who said that Smart Support Guys are a legitimate company, they don't employ anyone called Kevin and that this call must have been someone trying to scam my mother. I don't believe a word of it - if they are legitimate, how come the prices published on their website are the same as they quote over the phone?

Contacted  by  phone  1st.  Nov.  2012.  Told  that  they  were  Windows  and  had  found  that  my  computer  was  seriously  malfunctioning.  As  we  had  had  a  little  difficulty  and  was  accessing  slowly  I  fell  for  their  scam.  Paid  £154.95  -  although  was  quoted  £149  -  which  I  am  now  reclaiming  though  Mastercard.

Deffinately  to  be  avoided!