01204388189

Here Davies goes again with his spam.
What you so nervous for as your usually full of words of wisdom or threats off legal action against this site.
Oh you now worked out we on you have you and your game is nrky up.
That house will look nice on the police auction site when the proceeds off crime take it from you!!

Keep posted for more news on the rat behind the biggest business rates scams in the uk.

The people behind the 'utilty bill helpline'.

Stay tuned for more truth and watch and laugh as you see him spam the site to attempt to get his exposure hidden.
It's not going to happen as for what you have done to this industry and how you attack reputable companies is the worst kind off ethics any man can have. Knowing your a full on con and have the nerve to attack us. No u crossed the line.  I'd love to say on here what I'd love to happen to you but I will keep my comments to myself. All I will say you are big news in offices around Manchester.
Very big news.

Enjoy your tea.

Why are you using this site to expose utility bills helpline? Do they not have a whocallsme me of their own. There must be unhappy cliemts

He has set so many aliases up on here to make good honest compnies look bad, by starting threads that are completely untrue about his competitors , who by the way do the job they are paid to do professionally and honestly,

So he and his cronies can attempt to turn our customers against us and put a seed of doubt in their mInds that we have not done our job for them or have just ripped them off and extract money off them.
This is what Davies and his utilty bill helpline is all about. Deceit , lies. , manipulation , and no code off ethics at all to any other business in the same industry. He isn't interested who he upsets as long as he is ok and adding more money to his bank account.
And yes we are now fed up to the back teeth off hearing our customers turn against us for nothing apart from you and your crooked sales team. Slagging us off and making false allegations against us. We have endured it and endured it. Knowing your background and exactly what you are about. We bit our tongue and kept taking the daily whines from our clients. But enough is enough.
Have some of your own medicine now.
I'm so glad that we decided to stick together and make sure this company is finished as he wanted and still does to finish ours. Difference is we have never commited fraud. We have never conspired to defraud. We have never set up companies pretending to be the 'police' off the industry and knowing your were behind every cowboy rouge rating company in the uk.
Yes you really are a real bottom feeder, to be honest you are worst than a bottom feeder you couldn't go any lower of what you do and how you do it and how you have the nerve to discredit other genuine honest ethical companies.
I hope they throw the book at you in time. I'm sure they will.
U deserve nothing less after how you have acted

Hey Curious.
Yes these posts are about how utilty bill helpline got to where it is today and how it has conned thousands and thousands off small business owners in the uk by running business rates companies namely
IDC business rates
Business rates helpline
Duncan Regents
Mason James
Plus many many more.
They put false claims in to the valuation office and withdrew them as soon as their victims had paid large upfront fees, believing they had secured a reduction. As soon as the forums started getting negative about them and thei con was exposed they shut the company down and set another one up.
But what their main crime is to now protray to be an honest and ethical company who purses ' cowboy rating companies' ( who they were and always have been) and label good honest rating companies with the same label as cowboys and rouges to simply steal the customer and get it to turn on the honest company who represents them.
What's even worst is they ring their own database they have kept with all the businesses they have ripped off before with their rating companies such as
Duncan Regents
IDC businsss rates
Business rates helpline
Mason James
Plus many more

And ring the client up knowing full well they have already conned them and remind them off the experience but under the banner off 'utilty bill helpline'  which the client believes are the good guys helping them and they pay again to get 'utilty bill helpline' to get their money reimbursed through the credit card scheme. And charge a percentage for doing it.

Now yes its a very good con if that's what your into. But when you start to attack good honest businesses who do work hard for their clients and they turn our client against us. Then the lines crossed.

So yes there are many forums on here about their past business rates companies

Not sure if they have stopped trading but they were formally doing business as Hammer Properties. By the looks of it they have started a new company called Comprehensive Business Solutions LTD, they have more then likely done this to avoid legal issues with people such as yourself. I have included links to the Companies House website below.
https://beta.companieshouse.gov.uk/company/07768151
https://beta.companieshouse.gov.uk/company/09455674
Both companies have the same director, Susan Leslie (Associcated with Hammer Properties) and are both registered to the same address 395 Hoe Street, Walthamstow, London, E17 9AP. The last information I got Clements were operating out of an office in Loughton, Essex. The Clements Agency Group
1st floor Front Connaught House
112-120 High Road Loughton
IG10 4HJ
02085084219.
I also believe Hammer Properties, The Clements Agency Group and Comprehensive Business Solutions LTD are associated with Huntcrown Ltd and Rivercrown Ltd

Not sure if they have stopped trading but they were formally doing business as Hammer Properties. By the looks of it they have started a new company called Comprehensive Business Solutions LTD, they have more then likely done this to avoid legal issues with people such as yourself. I have included links to the Companies House website below.
https://beta.companieshouse.gov.uk/company/07768151
https://beta.companieshouse.gov.uk/company/09455674
Both companies have the same director, Susan Leslie (Associcated with Hammer Properties) and are both registered to the same address 395 Hoe Street, Walthamstow, London, E17 9AP. The last information I got Clements were operating out of an office in Loughton, Essex. The Clements Agency Group
1st floor Front Connaught House
112-120 High Road Loughton
IG10 4HJ
02085084219.
I also believe Hammer Properties, The Clements Agency Group and Comprehensive Business Solutions LTD are associated with Huntcrown Ltd and Rivercrown Ltd

See we have more Davies dribble.  With spam news

Come on utilty bill helpline. Stop boring us and posting dribble. To think your taking us all off focusing on you

IHi everyone this is the one and only scam master off the uk and behind some off the best cons you have prob ever seen. It's me Gary Davies off the utilty bill helpline. Also previous scams were

Duncan Regents business rates (owned by my lovely wife)

IDC business rates (owned by my idiot brother)

Business rates helpline. (Owned by me as i set it up as a clean business as I never get my hands dirty, use my family and friends for all that).

Anyway I thought I'd just say hello as I bet you are all amazed and with my latest magic trick I have used to take you all away from all the wrong doings that me and my family have been doing and that is exposed by you the good honest British public on this forum and many others.
My magic trick is to make the post disappear by spamming it full off crap news. I do this day in day out as soon as I get twitchy that the authorities may be watching this and many other forums about me. I am as guilty as sin for what has been said about me which is why I have to keep spamming these sites with news feeds.

You are all a bunch of idiot that just let me keep getting away with it lol and even allow me to attack reputable rating companies and turn your  own clients against you lol. U allow me to do this lol. So yes I will keep doing it.

I'm sure there probably are some big boys ready to come take me out one day as what I do and how I operate is the lowest form off operation and I have no code at all. But that's me so if you don't like it. Then whistle.

Off for another glass of Don perignon

Enjoy your day

Yes these posts are about how utilty bill helpline got to where it is today and how it has conned thousands and thousands off small business owners in the uk by running business rates companies namely
IDC business rates
Business rates helpline
Duncan Regents
Mason James
Plus many many more.
They put false claims in to the valuation office and withdrew them as soon as their victims had paid large upfront fees, believing they had secured a reduction. As soon as the forums started getting negative about them and thei con was exposed they shut the company down and set another one up.
But what their main crime is to now protray to be an honest and ethical company who purses ' cowboy rating companies' ( who they were and always have been) and label good honest rating companies with the same label as cowboys and rouges to simply steal the customer and get it to turn on the honest company who represents them.
What's even worst is they ring their own database they have kept with all the businesses they have ripped off before with their rating companies such as
Duncan Regents
IDC businsss rates
Business rates helpline
Mason James
Plus many more

And ring the client up knowing full well they have already conned them and remind them off the experience but under the banner off 'utilty bill helpline'  which the client believes are the good guys helping them and they pay again to get 'utilty bill helpline' to get their money reimbursed through the credit card scheme. And charge a percentage for doing it.

Now yes its a very good con if that's what your into. But when you start to attack good honest businesses who do work hard for their clients and they turn our client against us. Then the lines crossed.

So yes there are many forums on here about their past business rates companies such as
Duncan Regents
IDC business rates
Business rates helpline
Mason James and many more

Stay clear off utilty bill helpline

Hi George,
Since the 09th May 17 you have been making numerous random posts about this helpline and clements agency and now you are on your 5th page of posting, which completely appears to be to and from yourself by the way, on page 17 on the 10th May 17 you previously referred to a company called ‘utility bill saver’ and as such the following may be of great interest to you.

Should you or someone else really want to sink their teeth into a real conspiracy to defraud, with research, it´s obvious this matter "could" be substantially escalated to another level.

Hope this helps you in moving forward in your quest to highlight companies such as those listed below.

Trading Standards East Midlands
County House
100 Chesterfield Road South
Mansfield
Notts
NG19 7AQ
Telephone 0115 804 1922/23

OPERATION COMFORT

Trading Standards (East Midlands) are conducting a National Investigation into the activities of a number of companies involved in cold calling small businesses with the offer of being able to obtain substantial refunds from Energy Suppliers in relation to overpayments of energy tariffs.

The companies operated between 2013 – 2015

Corporate Energy Support Solutions Limited
Business Aid and Support Limited
Smart Energy Claims UK Limited
Utility Claim Back Limited
Utility Bill Saver Limited
Utility Advice Centre Limited
Real Energy Refunds Limited
and others.

Typically, they would have required a payment of Three Hundred and Twenty-Five Pounds to Three Hundred and Ninety-Five Pounds at some stage in order for the refund to be processed.

If any small business has had any dealings with one of these companies to help on-going investigations please get in touch with either:

John Friend or Trevor Heald

both the companies are the same companies are they not.
Utilty bill helpline and Utilty bill saver
They both have very bad comments on these forums and appear to be doing the exact same thing as each other.
Both basically ripping off the British public
Disgraceful!!

Hey Martin
Thanks for the post and info.
Think I will give them a ring and get them too also look at utilty bill helpline as I have a feeling that this is all connected.
I was aware off the information you posted on 'operation comfort' as it's common knowledge. I believe they were doing business rates appeals too.
Good on trading standards for actually taking scum on and doing something about rouge operators and bringing charges on these people.

Martin what is the real reason you have placed information about other companies who are being investigated on this post which as you said is all about 'the Clements agency' and 'utility bill helpline'.  Can I ask are you really Mr Davies from the 'utilty bill helpline' who as per usual uses low life tactics to take the heat off himslef and his crimes by placing the spot light on others. As he has done on here to so many other businesses.
It just seems a very strange post , I am thankful for the information as I'm sure that other readers are too.
I am aware that  this operation  is being conducted on these firms as I have been working on showing up fraudulent cowboy traders such as the companies you have mentioned in this industry for many years.
Which is why I'm so keen to ensure the 'utility bill helpline' is seen as exactly what it is which is a scam that the director and others associated to it have been 'scamming for years under the umbrella off the companies I state which are
IDC business rates
Duncan Regents
Business rates helpline
Plus others and maybe now some off these other companies you have mentioned in your post are connected to them too as the business models are very similar and all started around the Nottingham area.
Maybe if you are so keen to have businesses prosecuted and placed under the authorities we can work together and help trading standards do their job.
Let me know if you are interested in sharing what we both know with each other and then we can pass it on to the authorities

What has all this news jargon got too do with this post which is about exposing rouge business rates companies who go out to just con people.  Such as utilty bill helpline and the Clements group plus so many other con artists out there. Using the news off the London bomb attack a to attempt to change what the post is about.

sick!

I agree with your comments about the idiots who post abuse on here but don´t agree with the rest so let’s clear this up once and for all:

NO WIN NO FEE: except in cases where the measurements are obviously wrong most cases have a range of potential success. There are some with no chance, some with a small chance up to some that have a very good chance. In order to have success we must all agree there needs to be a degree of work carried out and that level of work increases if it is a difficult case and if it has to go beyond being discussed in a programme and actually go on to a hearing. If the eventual outcome is not successful who pays for the work carried out and will that company continue looking for other grounds and ways of achieving success taking the chance these cases may require more work with the possibility of no success. THEREFORE IT BECOMES FAIRLY OBVIOUS: either the work isn't done and fingers cross there is a reduction to charge for or everyone who gets a reduction pays ridiculously high fees to cover the cost of the work.  This is why there is normally a policy for no win no fee only to take on the bigger RV's and to charge fifty percent of the entire reduction.

FEE PAYING: normally the fees cover all the work over a period of the assessment and represent the cost of employing a proper chartered surveyor to deal with the case(s). Upon success there is normally a small commission as a one off and this is true of any subsequent savings. The issue here is that while it is much cheaper upon success people feel aggrieved if the outcome does not show a reduction. When you buy a product you can see what you get but a service is different and it's harder to recognise that everything comes at a cost. There is also the issue that there is no chartered surveyor doing any work and in many cases a fly by night company.....Hopefully, now that the new Check, Challenge and Appeal system is in place, this will eliminate any and all of the fly by night business rates scam companies who set up one day then disappear the next, taking the money, doing nothing in return without every filing any accounts whilst trading as from the 01st April 2017 the agent has to be fully accountable.

Another issue is that people with no win no fee who don't see success feel that’s ok because it hasn't cost them anything but what they can't say for sure is was the work actually done. Do people really work for nothing remember and is there a reduction in there that perhaps needed a bit of real work or the refund would be small and while beneficial to them of no value to the company.

And then you get the idiots on these sites who keep saying do it yourself..... Well unless its cos your measurements are obviously wrong it isn’t that easy and you could actually be under assessed and therefore your rates will go up. It does cost nothing to submit the appeal but then you have to gather and present evidence and even go to a hearing having prepared a statement of case.  More idiots who didn't understand vent their frustrations and anger and then there are the stalwarts who trawl every site like this sitting and waiting to make comments which are mainly adverse and in some cases just personal abuse. You have the likes of one guy who sees himself as some sort of business rates super hero and he is linked to all the ratings sites constantly slagging everyone off under many user names when in reality he then goes after any people complaining offering to deal with it therefore using the sites as data. He always asks for their post codes....look for him/her! He/she also claims that you don't need to be a chartered surveyor but then he would as he is not one. There are people who come on here for fun and some who think it is a truly valuable site. IT REALLY CAN'T be if anyone can say anything and it is immediately uploaded never to be removed. Try it! Just look at the unrelated nonsense on all of these sites.

As with hospital treatment you can only speak as you find ... People who get reductions are happy and those who don't are not...the views of people repeating themselves constantly on these sites are suspect as why do they continually trawl these sites, almost daily looking for reasons to make a comment...bit OCD or guilty of a crime themselves! They are actually hooked on looking waiting for a new entry to make comment on.

The Valuation Office will do it for free as you suggest but unless the business knows what they are doing this is and can be a very complex process.

Action Fraud will have absolutely no interest in any fly by night rating company unless that is any actual fraud has taken place and Trading Standards do not get involved in any matter that concerns a business to business agreement unless again there has been a serious offence committed by the trader.

Any business who is looking to challenge their business rates should make sure that they only use a Chartered Surveyor. There are leading firms of Chartered Surveyors who cover the whole country, but for a small shop your local firm of Chartered Surveyors offering rating advice should be quite adequate. Also you can call the RICS consumer helpline.

http://www.rics.org/uk/footer/contact-us/rics-consumer-helplines/

and they should put you in touch with a local Chartered Surveyor who offers some free rating advice. If RICS can't help try Rating Surveyors' Association - there's a find a surveyor on their homepage.

https://ratingsurveyorsassociation.org/

I will post this advice on every ratings site and would encourage people to read through and see for themselves the rubbish and the obvious personal abuse blogged by people with axes to grind with nothing better to do in their lives.

Think I am being conned by the Clements Agency, could someone review my (long I know) email thread and give some guidance please.
Luckily I only paid £70 but smelled a rat and after research, and as a small business owner I am very worried.

EMAIL THREAD:

Dear Mr Nunes

Thank you for your email.  In response to the issues you have raised:

You are exchanging with Sue Leslie (the director) and when she is not here Stella Todd. Sue is using my email as hers has a bug.

We have a fixed fee and a commission on the refund only. The fixed fee covers the administration for the entire agreement period which coincides with the rating assessment and relates to the charges of the Chartered Surveyor; Admin; staff etc. The actual business costs; profit and costs if we have to attend an actual tribunal are covered by the commission and acts as an incentive to ensure that we carry out as many attempts under different grounds as possible to gain alterations and refunds for our clients and us to share. We never take from future savings nor if the refund is minimal. You have attached Paul’s email sent before instruction which states there is a fixed fee and a commission and I am confused as to why you formed the understanding that there was only the fee.

In response to the comments below

•    We cannot agree that the full terms were not discussed however we would not leave the agreement to a verbal agreement only where it is impossible to support who sad what and is why following TD’s advice we send everything in writing.
•    So without the 1st payment of £140 being taken the fee is £700 plus vat which is what we advise clients in the offer is the fixed fee. We state that the first payment is £140 inclusive of vat and once the 1st payment being taken it is a balance £700 inclusive of vat. It all adds up to £700 plus vat or £840 inclusive of vat.
•    We have not provided incorrect information.
•    The confirmation agreement form is consistent with the offer.
•    Generally if the alteration is due to a tone reduction it would be back dated to 1/4/2017 and last until the end of the assessment. If there are further alterations they would be from when they were effective.  For example if there were long terms roads the alteration would last the length of the works. If there was a split of the property it would be from the date of the split to the end of the assessment.  Our commission is taken form the refund and credit up to the end of the financial year in which the alteration is achieved.  For example if the alteration was agreed in November 2017 we would invoice for the refund from 1/4/2017 to the November and then against the credit on the account until 31/3/18.  From 1/4/2018 to 31/3/2022 for that alteration there are no further charges.

Trust this helps

Kind Regards
Stella Todd
Clements Agency
Tel: 0208-508-4219    ||     Fax: 0208-508-1799    ||     Email: info@clementsagency.co.uk
Website: www.clementsagency.co.uk      ||      Blog: http://theclementsagencygroup.wordpress.com
-----Original Message-----
From: NUNES Ricardo [mailto:Ricardo.NUNES@accor.com]
Sent: 29 June 2017 13:02
To: stella
Subject: RE: BUSINESS RATES APPEAL REF: 63475

Dear Sue Lesley,

Firstly can I please ask to you continue to identify yourself accordingly so I know whom I am exchanging with.

I sincerely and personally feel I was misled in this whole initial process. I honestly would have not accepted such offer if 25% (or 15%) of savings/refunds was to be mentioned, again I say my sincere understanding was that the actual £ value would be the fee and that’s it.
I am happy to proceed but not with this additional 25% (or 15%) of something I don’t know what it is. As I have since day one asked for these analysis, see attached.

See comments below;

-         Trading Standards all over the country warn of rating agents and we actually follow their guidelines by making sure everything is in writing before and upon instruction. This is also why we send emails and text. However I know that there are a particular few companies in the Bristol area which prompted this statement from them a little while ago.
RN – If Trading Standards issues a warning, plus negative feedback, plus what we’re discussing now, which is not what I was sold over the phone. At no point in time was I mentioned of any additional % fee over savings,
-         The fixed fee for the service is £700 plus vat = £840.  Because the fee is taken in two parts we have to show the vat element each time we take a payment and hence we refer to £70 inclusive of vat and £770.00 inclusive of vat which adds up to the same £840 inclusive of vat. Either way it is stated it all adds up to £700 plus vat = £840
RN- Did you dedicate the time to review the attachment where it clearly reads £700 plus Vat and then £700 inclusive Vat!
RN – see below as previously provided, Fixed and unique fee should have been £770 Inc Vat, since I paid initial fee of £70, this is one of the reasons I am extremely concerned.

•         From the time the email was sent and the time of the payment on account we can support that Paul’s offer was sent before you made the payment.  Furthermore the agreement forms then we sent by email and post and yet there was five weeks before you raised issue.
•         RN this is my point, again, why was incorrect information was provided than?
•         Again as the terms and the letter state there is no need to sign anything.  We take the payment in loco of a signature.
•         RN contract would have been deemed accepted without signature, if information provided was consistent with the offer, which is clearly not the case and I have endlessly demonstrated this, and causes contract without signature to be null and void without my signature.
•         Upon a successful alteration to the RV of the business premise there will be a refund for the overpayments made and a credit placed on the account for the rest of the financial year. The adjustment will be automatic for the years leading up to the end of the assessment in 2022.
•         RN – Refund from which month?
•         I sit a refund or a credit? Wouldn’t be both right?
•         I cannot agree that the commission was not mentioned.  While I was not privy to the conversation Paul would not have reduced the amount unless there was good cause to do so. As I have said he is happy to speak with you.
•         RN – I have explained myself on this
•         I have explained the reasoning behind the manner in which the fees are presented with and without vat but importantly they only add up to the same amount.
•         RN – the way the whole process is being explained is clearly what’s causing me to be concerned, one wold simply have to review this whole email thread.

My thanks,
Ricardo

From: stella [mailto:stella@clementsagency.co.uk]
Sent: 27 June 2017 17:21
To: NUNES Ricardo <Ricardo.NUNES@accor.com>
Subject: RE: BUSINESS RATES APPEAL REF: 63475

Dear Mr Nunes

Thank you for your response:

•         From the time the email was sent and the time of the payment on account we can support that Paul’s offer was sent before you made the payment.  Furthermore the agreement forms then we sent by email and post and yet there was five weeks before you raised issue.
•         Again as the terms and the letter state there is no need to sign anything.  We take the payment in loco of a signature.
•         Upon a successful alteration to the RV of the business premise there will be a refund for the overpayments made and a credit placed on the account for the rest of the financial year. The adjustment will be automatic for the years leading up to the end of the assessment in 2022.
•         I cannot agree that the commission was not mentioned.  While I was not privy to the conversation Paul would not have reduced the amount unless there was good cause to do so. As I have said he is happy to speak with you.
•         I have explained the reasoning behind the manner in which the fees are presented with and without vat but importantly they only add up to the same amount.

Kind Regards
Stella Todd
Clements Agency
Tel: 0208-508-4219    ||     Fax: 0208-508-1799    ||     Email: info@clementsagency.co.uk
Website: www.clementsagency.co.uk      ||      Blog: http://theclementsagencygroup.wordpress.com
-----Original Message-----
From: NUNES Ricardo [mailto:Ricardo.NUNES@accor.com]
Sent: 27 June 2017 17:06
To: stella
Subject: RE: BUSINESS RATES APPEAL REF: 63475

Dear Susie,

All I can denote is that the further we discuss the more inconsistencies there are.

Please see my comments below.

Appreciate you have to “tick boxes”, nevertheless to date all I encountered are inconsistencies and active mis-selling and as you can imagine I am not totally happy with.

My thanks,
Ricardo

From: stella [mailto:stella@clementsagency.co.uk]
Sent: 27 June 2017 16:38
To: NUNES Ricardo <Ricardo.NUNES@accor.com>
Subject: RE: BUSINESS RATES APPEAL REF: 63475

Dear Mr Nunes

In response:
•         The pre offer email you received is our standard generic offer which goes to all clients before we take instruction. It states the generic terms of the first payment being £140 of the fixed fee and 25% commission of the refund following any alteration to the RV. Paul has the discretion when discussing the fees to later the commission based on a number of factors.  The first payment of the fixed fee can be any amount as it is taken in loco of a signature.
RN – it was not a pre-offer email! That was after our telephone conversation, therefore after discussing fees as you can clearly see on the response, furthermore I did not sign any contracts. You mentioned above 25% of commission of the refund, am I expect a refund from my Local Authority?

•         Trading Standards all over the country warn of rating agents and we actually follow their guidelines by making sure everything is in writing before and upon instruction. This is also why we send emails and text. However I know that there are a particular few companies in the Bristol area which prompted this statement from them a little while ago.
RN – If Trading Standards issues a warning, plus negative feedback, plus what we’re discussing now, which is not what I was sold over the phone. At no point in time was I mentioned of any additional % fee over savings, The fixed fee for the service is £700 plus vat = £840.  Because the fee is taken in two parts we have to show the vat element each time we take a payment and hence we refer to £70 inclusive of vat and £770.00 inclusive of vat which adds up to the same £840 inclusive of vat. Either way it is stated it all adds up to £700 plus vat = £840
RN- Did you dedicate the time to review the attachment where it clearly reads £700 plus Vat and then £700 inclusive Vat!

We are aware as a distance selling company we have responsibilities to make sure we confirm everything in writing with our clients and importantly this is before and immediately upon instruction. We never proceed unless we tick the boxes suggested by trading standards to protect ourselves and our clients in this business to business agreement.
Kind Regards
Sue Leslie (I am using Stella’s email as my own one is down.)

Kind Regards
Stella Todd
Clements Agency
Tel: 0208-508-4219    ||     Fax: 0208-508-1799    ||     Email: info@clementsagency.co.uk
Website: www.clementsagency.co.uk      ||      Blog: http://theclementsagencygroup.wordpress.com
-----Original Message-----
From: NUNES Ricardo [mailto:Ricardo.NUNES@accor.com]
Sent: 27 June 2017 15:57
To: stella
Cc: David Martin; Leigh M
Subject: RE: BUSINESS RATES APPEAL REF: 63475

Dear Stella, Sue,

Please refer to the attached.

There’s ever only a mention of 25% not 15%, which again I say that I was made to believe this was connected to the £700, not any additional fees.
And again I say the only reduction discussed was from £140 to £70.

I only researched online today as I felt something wasn’t adding in the entire process.
Are the comments on Bristol Council website against such agencies as Clements also made by ex-staff?

To make matters even worse you and David are continuously chasing for £770 Inc vat, on the attached it reads at one point £700 +  vat and than £700 inc vat!

Nothing of this situation is black and white, adding the above discrepancies to the ongoing conversation which is clearly against what I was sold on the phone, is what made research online.

My thanks,
Ricardo

From: stella [mailto:stella@clementsagency.co.uk]
Sent: 27 June 2017 15:34
To: NUNES Ricardo <Ricardo.NUNES@accor.com>
Cc: David Martin <Davidm@clementsagency.co.uk>; Leigh M <LeighM@clementsagency.co.uk>
Subject: FW: BUSINESS RATES APPEAL REF: 63475

Dear Mr Nunes

David has passed me your email for response.

•         For the commission to have been reduced from our general 25% to 15% it would have to have been mentioned. Paul is happy to speak with you to go over this if you wish. Otherwise it would have remained at 25%. The commission is only applied to the refund and is the incentive for our company to achieve the greatest amount available and as many times under different grounds. The fixed fee pays for the Chartered Surveyor to carry out the work together with the administration of the task and the commission is a share of the financial reward on the refund only.  All future savings are not invoiced for.
•         If you scroll down to the offer sent by Paul before we took your instruction you will see mention of the commission at 25%. This “offer” went to you before you instructed us and then again on the same day we sent you the confirmation agreement forms by email and post all stating the commission (and the fixed fee). There were five weeks and many attempts at contact by us via text and email for you to consider the terms and raise issue before now.
•         As described in the terms and on the letter which accompanied both the email and post agreements there is no need to sign and return the agreement forms unless there are details which are incorrect. We only take the 1st payment to secure the agreement as we would not wish to commence the work if there was any risk a client decided not to proceed or pay the actual fee.

With all due respect the very reason we send the terms before and immediately upon instruction is due to us being aware that we need to make the terms; fees and how and when the fees are paid very clear. While the majority of the drivel/rubbish online is there by competitors/ex staff and the site owners themselves we acknowledge with a large client base there will be a few clients who have complaints and while we never comment on the site we do read and make changes if necessary.  The comments are the very reason we never take a verbal instruction and is why we send the pre offer email and then on the same day as instruction to agreement forms twice by post and email.  This cannot be seen as anything other than our efforts to make sure clients have an immediate opportunity to raise concern with any of the terms.  After all if we were trying to “hide” anything we would delay sending anything. We have both used this long email thread where the terms; fees; how the fees are paid and the commission is set out in black and white. (I have highlighted the details in red for ease of read)

I trust this assists.

Kind Regards
Sue Leslie
Clements Agency
Tel: 0208-508-4219    ||     Fax: 0208-508-1799    ||     Email: info@clementsagency.co.uk
Website: www.clementsagency.co.uk      ||      Blog: http://theclementsagencygroup.wordpress.com
-----Original Message-----
From: David Martin
Sent: 27 June 2017 14:55
To: stella
Subject: FW: BUSINESS RATES APPEAL REF: 63475

-----Original Message-----
From: NUNES Ricardo [mailto:Ricardo.NUNES@accor.com]
Sent: 27 June 2017 14:49
To: David Martin
Subject: RE: BUSINESS RATES APPEAL REF: 63475

Dear David

Please advise what is that you mentioned below;

During the call there was no mention of this, the only cost would be the £700.
As agreed by Paul Barker we reduced the commission of 25% to 15%

Where is this coming from now?

Yes, there was a fee reduction discussed but this was related to the fee which I paid of £70, (not £140) and I paid it even betfore I signed any contracts! To this matter no contracts nor forms were ever signed by me.
Again I reiterate, that I was told on the call that a fee would be payable on successful reduction of the rates, this connected to the £700 not anything else, at no time was I made aware of any additional % fees!

With all respect, the feedback found online is becoming in line with the process that I am now experiencing and isnt very encouraging.

My thanks,
Ricardo

From: David Martin [mailto:Davidm@clementsagency.co.uk]
Sent: 27 June 2017 14:22
To: NUNES Ricardo <Ricardo.NUNES@accor.com>
Subject: RE: BUSINESS RATES APPEAL REF: 63475

Dear Ricardo

Thank you for your email. The table which was attached to my previous email was captured from your online account with the CCA service. You can access your account by clicking the following link and entering your user id and password.

https://www.tax.service.gov.uk/gg/sign-in?ori ... -linking%2Fhome

VOA USER ID:  984666010651
PASSWORD:  TCAG63475

Once you have signed in you will be taken to your online dashboard. On the left hand side you should see ‘Manage Properties’. If you click on this you will see the property details which I had provided in my previous email.

The fee is a fixed fee for the service which covers all the administration and the surveyors work throughout this rating assessment period. The fee becomes due despite the outcome of the appeal. I have enclosed below the pre offer email which Paul Barker had sent to you confirming the structure of our fee. As stated in his email;

•         We take instruction with a payment of £140.00 (inc. VAT) on account to initiate the procedure. We will create a portal for you to register online with the VOA and you will receive confirmation of this by email from both us and the Valuation Office. Following receipt of this we will assist, if necessary, for you to register in full.

•         In the meantime your case will be referred to our chartered surveyors to prepare an initial valuation and investigate the general location and grounds of the appeal. In the event that the claim cannot be pursued the 1st payment of the fixed fee will be refunded.

•         Once the chartered surveyors have established the strength of the claim and are willing to advance further into the Check & Challenge procedure copies of relevant paperwork will be sent to our client and  it is only at this point the 2nd payment of the fixed fee of £700.00 (inc. VAT) is payable.

We would only proceed to this stage if our surveyor was able to produce his initial report. Based upon the comparable information we have found and provided to you the RV should be reduced to £13,250. We as your agent would only take on a case if we felt it was financially beneficial for both parties. Although we charge a fixed fee for the service our incentive to gain the best possible result is the commission which we charge on the reduction. As agreed by Paul Barker we reduced the commission of 25% to 15% which is only payable if the refunds/credits awarded by the local authority. Any future savings gained we do not invoice for.

Therefore in accordance with the terms of the agreement the 2nd payment of the fixed fee of £770.00 is now due. Our offer of a payment plan still remains and the schedule is as follows;

29th June 2017            :           £257.00
28th July 2017             :           £257.00
28th August 2017        :           £256.00

The payments will be due on the scheduled dates above.

If you have any further queries, please do not hesitate to contact us.

Kind Regards
David Martin
Clements Agency

Tel: 0208-508-4219    ||     Fax: 0208-508-1799    ||     Email: info@clementsagency.co.uk
Website: www.clementsagency.co.uk      ||      Blog: http://theclementsagencygroup.wordpress.com

-----Original Message-----
From: Paul Barker
Sent: 02 May 2017 15:11
To: 'ricardo.nunes@accor.com'
Subject:

Dear,Ricardo

After assessing your Rateable Value we believe it would be beneficial to commence the Check and Challenge service with the Valuation Office Agency (VOA) against your current rateable value. Please read the enclosed information sheet, to gain an understanding of Clements Agency together with the current business rates process.

The fee for us to represent you is £700 + VAT and it will cover you for the current rating assessment 1st April 2017 to 31st March 2022.

We take instruction with a payment of £140.00 (inc. VAT) on account to initiate the procedure. We will create a portal for you to register online with the VOA and you will receive confirmation of this by email from both us and the Valuation Office. Following receipt of this we will assist, if necessary, for you to register in full.

In the meantime your case will be referred to our chartered surveyors to prepare an initial valuation and investigate the general location and grounds of the appeal. In the event that the claim cannot be pursued the 1st payment of the fixed fee will be refunded.

Once the chartered surveyors have established the strength of the claim and are willing to advance further into the Check & Challenge procedure copies of relevant paperwork will be sent to our client and  it is only at this point the 2nd payment of the fixed fee of £700.00 (inc. VAT) is payable.

From this point we are able to represent you in all business rate related matters including reliefs and other proposals for the remainder of the assessment period. Our general commission if applicable is 25% and works as our main incentive to gain the best possible result. The commission only applies to refunds /savings/ credits awarded as a result of any reduction in rates payable up to the end of the financial year in which the reduction was agreed. We do not take commissions from future savings.

Further to this service Clements Agency can be retained to carry out a rent investigation directly with your landlord, these investigations may instigate discussions that could result in temporary or permanent changes to the current rental terms of the premises.

This is a Business to Business agreement for a service which commences immediately and lasts for the length of the rating assessment(s).

If you have any queries, please do not hesitate to contact us.

Kind Regards

Paul Barker

Clements Agency Group
1st Floor Frount, Connaught House
112-120 High Road
Loughton
Essex
IG10 4HJ

Tel: 0208-508-4219
Fax: 0208-508-1799
Email: info@clementsagency.co.uk

____________________________________________________________

* It is good practice to provide each client a full explanation of The Clements Agency Group’s terms of agreement for both parties. The Clements Agency Group do not or accept amendments to alter the terms to our contract and this breakdown acts as further information to our client.

The Clements Agency Group is a leading independent surveying company in the UK employing surveyors and consultants with over 35 years experience. The Clements Agency Group is retained to carry out the administration, legal and surveying work required in preparation of an initial proposal application through to subsequent negotiations. As your agents, once the appeal is Checked by the VOA an Initial Valuation and/or Statement of Case will be prepared & submitted.

In the event that we are unable to reach a favourable settlement during the Checking stage we will take the next step and Challenge the Rating Appeal. Once challenged if a favourable settlement cannot be sort Clements Agency will take the further step of a Valuation Tribunal Hearing.  There is generally a refundable fee for this and you will have to make the payment direct to the VOA.  We will only take this step if we believe there are reasonable prospects of success.  Under such circumstances our client will be advised of where to attend in order to view the process if they wish.

Throughout the entire process our client will be informed of their current appeal status and will be contacted if any further information is required. This will be by us and by the VOA through the registration system. If the Check stage is not completed within 12 months we may automatically issue a challenge.  Other than this the Challenge has to be submitted within four months of the completion of the Check. The Clements Agency Group will utilise comparable evidence and information from their rental database and will research the location for comparable rental information and will liaise with other surveyors.

To prepare for the Check of the RV and the Challenge we will need you to register online with the VOA and authorise us as your agent using our unique code. From this point we will assume responsibility for all contact with the VOA but you will receive regular updates from us and the VOA by email. Any information which was not disclosed to our consultant on the day of instruction or events which occur after instruction will need to be notified at your earliest convenience.

As a Business to Business agreement our charges for this service are as follows:

•         On instruction a payment on account is required to secure the services of The Clements Agency Group to begin the process to Check the RV and if necessary prepare the evidence and statement for the Challenge. By making the 1st payment you are party to the terms & conditions and are obliged to register with the VOA to appoint us as your agent. We will complete the initial registration and you will receive an email from the VOA to complete the process.  We will assist with this and guide you through the process. We will endeavour to send the paperwork via email and post within 24 hours from date the agreement commenced.

•          We are at liability to submit on your behalf any number of appeals at our discretion.

•          Once the chartered surveyors have established the strength of the claim and are willing to advance further into the Check & Challenge procedure it is only at this point the client is obliged to make the 2nd payment of the fixed fee of £700.00 (inc. VAT).

•         Upon the Valuation Office settlement the client can be given a preliminary review of their case and if requested a full copy of their file. Following a successful appeal the VOA will issue a Notice of Alteration and details of the reduction will be sent to the local authority. The Clements Agency Group will give an approximate estimation of the refunds/credit/saving awarded and once the revised bills have been sent to the client copies will be requested.

•         Once the savings have been established The Clements Agency Group issue an invoice for the agreed commission based upon the refunds through to the end of the financial year in which the reduction is agreed.

•         We will also assist and gain reliefs as provided by the government and local authority and this will be subject to the stated commission.

This is a Business to Business agreement for a service which commences immediately and lasts for the length of the rating assessment. Should the client fail to fulfil the obligations laid down in the terms The Clements Agency Group will take appropriate necessary action. The Clements Agency Group main objective is to represent the client in order to establish the correct Rateable Value of the property. Any requests to terminate the agreement to be considered must be made in writing. Please contact us on any of the means below to discuss or review any of our policies.

Additional Commercial Property Services

As well as dealing with the non-domestic rates for clients we also endeavour to help our clients save money by helping to lower utility bills, including telephone and mobile. As there are so many companies all offering hundreds of different prices it becomes a chore to find the best. We take on this burden at no cost and with no obligation to go forward with any of the quotes we obtain. Just send us your utility and phone bills, let us know your renewal dates and we will do the rest.

-----Original Message-----
From: NUNES Ricardo [mailto:Ricardo.NUNES@accor.com]
Sent: 27 June 2017 13:54
To: David Martin
Subject: RE: BUSINESS RATES APPEAL REF: 63475

Hello David,

Trust you are well.
No need to apologise.

Am I not able to open the link provided, could you kindly resend.

I totally understand your point, however I would like to gain reassurance that the proposed value of £13,250 will be validated and that I shall pay lower Business Rates based on such rate.
From our telephone conversation this was sold to me as the sole purpose of the fee you are charging, in summary once rates are rectified, fee is chargeable, instead you have sent a contract pre-signed by yourselves.
I also seem to recall that during such telephone conversation I was told that if no result was achieved remainder of the fee would not be payable, this again leads me to believe that final fee would only be payable when positive, full and final results are duly presented and achieved.

Since at this stage VOA can still refuse the proposed value and as result, current business rates would not be altered, which again I allude to the fact this would not be the result I’d be paying for and not a recommended business practice.

Note: please contact via email is being fixed (and has been for 2 weeks) and I should only get it back late next week.

My thanks,
Ricardo

From: David Martin [mailto:Davidm@clementsagency.co.uk]
Sent: 26 June 2017 14:32
To: NUNES Ricardo <Ricardo.NUNES@accor.com>
Subject: RE: BUSINESS RATES APPEAL REF: 63475
Importance: High

Dear Mr Ricardo Nunes

I write following your email dated 16th June 2017. I apologise for the delay in response, I have been in and out of the office over the past week. Please find enclosed a response to the queries you have raised.

My colleague Hayley had been trying to contact you to confirm if you have completed the registration online with the CCA service (VOA) and if required she would have been able to assist you with the registration process. The VOA requires you to be registered online in order to proceed with the check and challenge stages of the appeal process. I can confirm the registration has been completed and we have now linked your business premises to your online account. We are currently waiting for the CCA Service to confirm the property has successfully been linked. Once we have confirmation of this we will be able to submit the check.
Your properties
Address    Local authority reference    Status    Appointed Agents    Actions
299, HIGH ROAD, LONDON, NW10 2JY         Pending
Submission ID: PL1X3B    THE CLEMENTS AGENCY GROUP    Appoint agent
View valuations

Although we require all our clients to complete the registration process in order for us to proceed with the check and challenge stages, the balance of our fee becomes payable once the case has been checked by our chartered surveyor and we are able to produce a report to proceed with the appeal. On 15th May 2017 we wrote to you with a copy of our surveyors report which confirms based upon the comparable information we have found at this stage the current RV of £16,500 should be reduced to £13,250. Attached to this report was a copy of the comparable evidence we have found to assist us with the negotiations with the VOA.

In accordance with the terms of our agreement the balance of £770.00 is now due. As advised in my previous correspondence we do offer our clients a short term payment plan to assist them financially. As requested you wish to take advantage of a 3 Month Payment Plan and the schedule of this plan is listed below.

29th June 2017            :           £257.00
28th July 2017             :           £257.00
28th August 2017        :           £256.00

The payments will be due on the scheduled dates above.

I have enclosed our account details should you wish to make these payments by bank transfer.

Account Name           :           Clements Agency Ltd
Account Number        :           93883027
Sort Code                   :           20-52-74

When making payments please quote your reference number 63475.

My colleague Leigh who deals with the payment plans will contact you on Thursday to confirm how you wish to make these payments. In the meantime if you have any queries, please do not hesitate to contact us.
Kind Regards
David Martin
Clements Agency

Tel: 0208-508-4219    ||     Fax: 0208-508-1799    ||     Email: info@clementsagency.co.uk
Website: www.clementsagency.co.uk      ||      Blog: http://theclementsagencygroup.wordpress.com
-----Original Message-----
From: NUNES Ricardo [mailto:Ricardo.NUNES@accor.com]
Sent: 16 June 2017 17:08
To: David Martin
Subject: RE: BUSINESS RATES APPEAL REF: 63475

Dear David,

Trust you are well.

Not certain when nor whom tried to contact as some of your colleagues have been in touch with me, to the point that they did alert me to the fact that I missed some communication and hadn’t yet filled with the VO.
As such, due to miscommunication only yesterday I logged the property with the valuation office, which would have caused a slight delay to the process, which is only detrimental to my own business and some of your colleagues are aware of this situation so your email comes somewhat as a surprise.

As such, I am not certain how can you qualify nor quantify the fact Clements Agency will be able to lower my business rates! If I recall, I would only be liable for the remainder of the fee when Clements Agency have successfully submitted a Check to the RV of the business premise, for which you’d require me to register with the valuation office.
Until now I simply received a document showing what other properties are paying in the vicinity.

Once the above is accomplished could I kindly opt for the 3 month payment option.

Have a great weekend.

My thanks,
Ricardo

From: David Martin [mailto:Davidm@clementsagency.co.uk]
Sent: 16 June 2017 16:24
To: NUNES Ricardo <Ricardo.NUNES@accor.com>
Subject: FW: BUSINESS RATES APPEAL REF: 63475
Importance: High

Dear Ricardo Nunes

I write following our attempts to contact you in regards to settling the balance of our fee of £770.00 which is now approaching 4 weeks over due. We are writing to advise you that if no contact and/or settlement of the fee is made by Tuesday 20th June 2017 the case will be referred to our debt recovery team to seek further action.

Please can you contact us on 0208-508-4219 quoting your reference number 63475.
Kind Regards
David Martin
Clements Agency

Tel: 0208-508-4219    ||     Fax: 0208-508-1799    ||     Email: info@clementsagency.co.uk
Website: www.clementsagency.co.uk      ||      Blog: http://theclementsagencygroup.wordpress.com
-----Original Message-----
From: David Martin
Sent: 05 June 2017 16:18
To: 'ricardo.nunes@accor.com'
Subject: BUSINESS RATES APPEAL REF: 63475
Importance: High

Dear Mr Ricardo Nunes

I write following our attempts to contact you to discuss the status of the business rates appeal for 299 High Road, London, NW10 2JY. We wrote to you on 15th May 2017 to advise you that our surveyor has completed his report and we are now prepared to proceed with the check and challenge stage of the appeal process. As stated in these documents in accordance with the terms of the agreement the 2nd payment of our fixed fee of £770.00 is now due.

As advised we do offer a short term payment plan to assist our clients financially by spreading the balance. We have 2 types of payment plans: Over 3 Months or Over 10 Weeks.

Please can you contact us on 0208-508-4219 quoting your reference number 63475 to discuss how you wish to settle the fee which is due and confirm if you wish to take advantage of a payment plan?
Kind Regards
David Martin
Clements Agency

Tel: 0208-508-4219    ||     Fax: 0208-508-1799    ||     Email: info@clementsagency.co.uk
Website: www.clementsagency.co.uk      ||      Blog: http://theclementsagencygroup.wordpress.com

Surging business rates are forcing thousands of pubs to close their doors across England and Wales, with fears that more will follow when rate levels increase in April.

New research from rates and rental specialists CVS suggests a fifth of pubs closed between April 2010 and the end of 2016 - a number totaling 11,443.

That is the equivalent of four pubs every day.

There is now the lowest ever recorded number of pubs in England and Wales, at 43,231.

According to CVS, rising business rates are a big contributor to the difficulties pubs are facing and the problem is only likely to get worse once rates go up again in April of this year.

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It is estimated that local pubs are facing a £421m hike in overall business rates over the next five years following a government review of the current system, due to come into effect at the beginning of April.

This review, the first major overhaul for seven years, has led to major changes in the amount of tax many businesses will have to pay as it evaluates their bill based on the amount their property is worth, rather than on how much revenue they make.

It has led to an outcry from many areas of the hospitality sector in particular and has triggered accusations that Chancellor Phillip Hammond is favouring online retailers over Britain's traditional bricks-and-mortar shops and restaurants.

This has been exacerbated by the news that warehouses belonging to many of the largest online giants, including Amazon and Asos, will see cuts to their rates under the new system rather than the rises faced by many of the rest of Britain's businesses.

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The CVS research, compiled in association with BBC Radio 4's programme You and Yours, found that central London pubs could see their rates increase by 43%, while those in Manchester may see jumps of around 12%.

CVS chief executive Mark Rigby said the increases are unfair as they are based on outdated valuations.

"There is no doubt about it: anything that keeps operating costs high and not reflective of current circumstances is going to be a factor in terms of the long-term health of the business," he said.

But a government spokesman said that there was help available for those who may struggle with the increases.

"Following the revaluation, three quarters of properties will see no change or even a fall in their bills, and the small minority of businesses that face an increase will benefit from our £3.6bn transitional relief scheme."

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Absolutely fascinating, however you still fail to answer the connection between Oldfields, Strattons and CVS and account for all the businesses who have been duped and scammed by these companies. We eagerly await for this information.

Not sure if they have stopped trading but they were formally doing business as Hammer Properties. By the looks of it they have started a new company called Comprehensive Business Solutions LTD, they have more then likely done this to avoid legal issues with people such as yourself. I have included links to the Companies House website below.
https://beta.companieshouse.gov.uk/company/07768151
https://beta.companieshouse.gov.uk/company/09455674
Both companies have the same director, Susan Leslie (Associcated with Hammer Properties) and are both registered to the same address 395 Hoe Street, Walthamstow, London, E17 9AP. The last information I got Clements were operating out of an office in Loughton, Essex. The Clements Agency Group
1st floor Front Connaught House
112-120 High Road Loughton
IG10 4HJ
02085084219.
I also believe Hammer Properties, The Clements Agency Group and Comprehensive Business Solutions LTD are associated with Huntcrown Ltd and Rivercrown Ltd