01233648537

this number is constantly calling me. In fact I've added it to my blacklist on my smartphone call blocker and I kid you not, I've been rung via that number 8 times in the same evening. It's bloody ridiculous.

Missed call from this number, have no idea who they are, good thing I don't answer numbers I don't know.

I got a call from this number saying there from my bank ???  I new this was untrue but the guy continued to say he was ..I've contacted my bank and gave them the number

Facts International would like to apologise for any inconvenience that may have been caused by our call.

All calls made by Facts International are to undertake market research services on behalf of our clients. Accredited by the industry association, the MRS (Market Research Society), all of Facts International’s processes and interviewer techniques are compliant with the MRS code of Conduct and Data Protection Act.

Facts International never make sales calls.

If you've received a call from us it is probably because you're a customer of one of our clients and are listed in the customer database sample they provided to us. Market research services are used by our clients to improve either their products or the quality of their services and by working with companies such as Facts international, they can obtain independent and impartial customer/consumer opinions from which to help them.

If you would like to check our background or speak to someone more about market research, please call the MRS on Freephone 0500 396 999.

If you do not wish to be called by Facts International please tell our interviewer, who will immediately remove your details from our call lists so that you will not be contacted again.

Facts International has been in business for almost 30 years, and is a respected and professional Market Research Agency which operates from its headquarters in Ashford Kent.

Should you wish to speak directly with Facts International please call – 01233 648523 or email enquiries@facts.uk.com

When our clients provide us a sample of their customer base, sometimes customers registered with TPS or those listed as ex-directory are contacted. Under market research regulations, we are allowed to do this as there is no legal requirement to screen market research samples against the TPS. TPS exists to prevent unsolicited sales calls. A market research survey is not a sales call and as we are contacting existing client customers, our call is not considered unsolicited as it is reasonable for most companies to call their customers. It is also important, especially for political polls, to gain a representative view of public opinion by speaking to a broad selection of the population.

Ex-directory status means that a named customer cannot be traced though telephone directories. This does not preclude us from calling an ex directory customer for research purposes. If research companies did not call ex-directory clients then feedback collected would not be truly representative and it is for this reason that ex-directory customers are included in samples provided.

With most calls, Facts International’s interviewers are able to provide details of the organisation on behalf of which they are calling. However, in some instances the client organisation may request that they remain anonymous, which is acceptable under MRS guidelines. An example of this might be when an interviewer introduces themselves as ‘calling on behalf of your bank’ – often an event triggered by a recent branch interaction. It is sometimes important that an interviewer makes sure they are talking to the actual customer of the organisation (e.g. a particular financial services provider) before continuing with the survey as the very fact that a customer has a relationship with a specific organisation may be something they do not wish to reveal to another person answering the phone.

Please note Facts International interviewers will NEVER ask you to handover personal account details and neither the interviewer nor company has access to such details at any time.
Spencer Wood
Information Services & Security Director
Facts International LTD

Just had exactly the same call..!
Number blocked now using TalkTalk call blocker :)

Silent call

JUST BUY A BT8500 PHONE AND PUT AN END TO ALL CALLS THAT ARE NOT WANTED, IT WORKS!

Probably Facts; they made mistake of saying it would take 15 - 20 mins at an inconvenient time. Today at breakfast and yesterday at teatime. Quite possibly really about my bank though other banks forewarn me.

Facts International, whether you're a Market Research Company or a spammy, scammy, phishing bunch of crooks makes no odds to the apparently hundreds of people you cold call - and it is Cold Calling - often at inconvenient times. Speaking personally, I have had approximately 800 cold calls in the past 20 months and I am fed up to the back teeth with ANYONE I do not know calling me up. You weaselling your way through the various regulations to justify your unsolicited calling of people cuts no ice with me. You've called me, too, and I won't answer, so don't bother trying to call me again. I'm not at all interested in answering a bunch of questions of behalf of your clients to help them improve their customer service. If I deal with someone and am not satisfied with their service, I will tell them so in my own way at my convenience, not yours or theirs. So just stop making your money on the backs of everyone else's misery, will you, because that's what you're doing. You and all cold-callers out there are simply NOT WANTED and are, by me at least, deeply hated.

Numerous calls from this number. Never leaves a message so I have now set a block.

It is not cold calling it is tepid calling, your details are given to Facts by YOUR BANK because you either failed to tick that little box that says you don't want their survey calls or you ticked the box that says you do or don't mind. For the bank survey in question the most personal questions are as follows.

Confirm which age bracket you fall into (18-24, 25-34, 35-44 etc)
Your annual salary (option to decline to answer)
Your savings total (option to decline to answer)
Confirm your First name and Surname
Confirm your postcode

They do not ask for account numbers or anything like that... they will ask "Do have a current account?" in order to ask you questions about how satisfied you are with the service you get from your bank through your current account. This all benefits YOU in the long term and those calling it a scam or phishing are either extremely stupid or have no idea how a business works in the real world. Natwest/RBS need to know what they are doing right and wrong and in order to find out they pay someone outside of their organisation to get IMPARTIAL and UNBIASED FEEDBACK so as not to taint the results.

If you don't want these calls simply ask the interviewer to remove your number and they will do it without fuss or protest it really is not a big deal but ultimately if you don't want these calls then you have to take responsibility and read the fine print on those forms at the bank because unless you say clearly "I don't want these calls please remove me from your database" you will continue to get them.

The staff at Facts are just normal people, often students or single mums trying to make some extra money. They do not deserve to be spoken to like trash or treated like thieves and the comments previous about them being scum are quite frankly ignorant.

TPS service only prevents SALES CALLS, a survey at the request of YOUR BANK is not an unsolicited sales calls. Honestly ... you people say  the callers are the idiots? LOL

It's Natwest/RBS/Coutts plus whoever else is in the RBS group. they want to talk about feedback for private banking / loan application / mortgage or in my case a business account.  the usual sort of thing "on a scale of 1 to 10 were you satisfied or dissatisfied with the professionalism of the person who helped you". i hung on only because i felt sorry for the poor girl - what a miserable job. no private information requested. harmless and polite but tedious. next time i'll not pick up.

Say they are market research for RBS, totally iffy

Yep, just had one of these, if i dont recognise the call on my mobile i ignore it, if it is important they will leave a message. Got one at home yesteday also, its that time of year again...

Forgot to add, i dont have one of those bank accounts so very iffy...

Had a call from this number this evening  (120115) Caller stated they were doing a survey and only worked for the Royal Bank of Scotland - Please would I take part in a survey for customer satisfaction. I stated I didn't discuss my bank details on the phone with anyone. I also stated that if I wasn't satisfied I wouldn't keep banking with them.
I have read other comments on calls from this number and although caller stated she only worked for the Royal Bank of Scotland it's obvious this is incorrect.

They say they are from saxton international working under contract for natwest i have asked natwest and no such contart I gave no info so beware it looks like a scam

Ok then, you receive a phone call, they know your name and they want you to engage in a survey. This is nothing more than profile building and the likelihood is that this information will be sold on. Let’s turn the tables and even out the playing field a bit. Here’s a profile on the company associated with the nuisance phone number.

Facts International Ltd is an independent market research agency based in Ashford, Kent. Facts International is part of the Insight and Engagement Division of Chime Communications plc. (Chime is a backing company to entrepreneurs wishing to start their own pioneering business in marketing communications.) History: Facts International sold by Barbara Lee to Chime Communications and private investor Nick Lamb in Feb 2007. Nick Lamb sold his stake in the business to the firm’s parent company Chime Communications for £1.7m in 2011; he currently holds the position of Chairman. The next time you’re pulling your hair out when you receive yet another unsolicited phone call, just remember good old Nick still has a good mop of hair.

Company Name: Facts International
Ashford Office
Facts Centre
3 Henwood
Ashford TN24 8FL
Tele : +44 (0) 1233 648 530

http://www.facts.uk.com/ IP Address 46.32.232.80

Technical Info: 88% probability running Microsoft Windows Vista|2008|7. Service Info: Host: DEDICAT-PH6PR1D.home; OS: Windows. Several Ports Open. OS: Windows Web Server 2008 R2 7601 Service Pack 1 (Windows Web Server 2008 R2 6.1)

They host their web site through http://www.webfusion.co.uk, Derby Uk ISP Webfusion Internet Solutions.

Chief Executive: Crispin Beale
Information obtained via Company Check.
The combined cash at bank value for all businesses where Crispin Beale holds a current appointment equals £1,811,294, with a combined assets value of £8,622,567 and liabilities of £9,105,508. Roles associated with Crispin Beale within the recorded businesses include: Director

IT MUST BE COMFORTING TO KNOW THAT EACH TIME YOU RECEIVE AN UNSOLICITATED PHONE CALL FROM FACTS INTERNATIONAL YOU ARE MAKING CRISPIN A LITTLE MORE RICHER.

POSITIONS AND NAMES BEHIND THE UNSOLICITED PHONE CALL.

Project Director: Adam Wyles, Associate Director: Anna Mackenny, Senior Associate Director: Cara Rodwell, Human Resources Manager: Charlotte Homewood, Research Executive: Chris Sausman, Group Finance Director: Claire Spencer, Managing Director: Emily Kettle,
Research Manager: Gemma Stephenson, Senior Insight Manager: Heather Norrington, Research Executive: Kerry Barringer, Telephone Operations Director: Kerry Ovenden, Research Executive: Lucy Foylan, Research Executive: Lynsey Thompson, Head of Scripting: Mark Clifton, Associate Director Client Services: Melanie Eberlein-Scott, Chairman: Nick Lamb, Associate Director: Rebecca Judges, Senior Insight Manager: Rowena Hallett,
Research Director: Sarah Carter, Senior Associate Director: Sarah Champion, Project Director: Sharon Greenslade, Research Director: Sian Kerr, IT & Creative Director: Spencer Wood, Research Manager: Toby Cotton

They have a 200 seat, in-house telephone research centre based in Kent, they adopt a 24/7 capability policy, often targeting hard to reach audiences.

With regard to TPS, this is what Facts International reports on their web site: Legally, we are allowed to do this. There is no legal requirement to screen research samples against the preferences services (such as the Telephone Preference Service) when conducting market research. In simple terms the law allows them to contact you, so put up with it!

They report that approximately 180,000 people are telephoned monthly to conduct telephone interviews.

And there’s so much more if you dig around!

No record of Saxton International at Companies House at today's date.

Seemingly legitimate market research/survey company (did not catch the name), called our company number for survey on business IT security "on behalf of the Cabinet Office". Too busy to deal with initial call, asked for time to call back, same person on phone second time, survey seemed professional, not a sales call.