01277897600

Hello Chris

We’re so sorry that we have troubled you. If you care to contact us directly on optout@motortrades.co.uk quoting your company name and the number we’ve called you on, we can update our databases to make sure we don’t call you again.

Thanks,

Did you end up paying anything more following their threats ? Was there any actual court action or did they end up leaving you alone ? I am currently experiencing the same and will be ringing trading standards tomorrow. I received 25 calls alone today. Please let me know.

Hello Chris

We’re sorry to read your posting – if you email optout@motortrades.co.uk giving us some details, e.g. Company name, sales order number and telephone number, a member of our Operations Team will look into your complaint immediately.

Alternatively, you may call 0845 468 2000 asking for Operations on extension 7803.

We will do our best to fully resolve your complaint today.

Thanks,

Dear Sir or Madame

I received a call from one of your employees a Mr Wesley Cann on the 24th January 2012 and we agreed on just a listing of my buisiness under vw specialist for the fixed sum of £500 which I over heard his conversation with his manager to this agreement, But I did find his persistance in trying to sell me some thing that I couldn't afford rather anoying and thought that this is know way to conduct a buisiness also I didn't want to get in to a descusion of my finances because I do enough of that with my bank, I then was transfered to your accounts department and spoke to a Mr Bradlet Jarvis who informed me of the conditions and WE both agreed that the transaction of £500 will be taken from my buisiness account ON THE 1ST FEBUARY 2012, But out of curiousity I checked with my bank and was told that the sum of £500 + VAT =£615 was taken out of my account                                          WITH OUT MY AUTHURISATION which is a bad code of conduct, so for this reason I wish to cancell and would appreciate a total refound of £615 back in to my account and the transaction REF:006728 and my bank will inform me when they have received this, if you decide not to then my bank and solicitor will investigate the situation.   yours sincerely D Hicks

Dear Mr Hicks

Further to your recent posting – we understand that you have queried the date we billed your card – for order number 20120166131.

You said that you did not agree to be billed until 01 February 2012, but there is no reference to that within the confirmation call recording, which is why your card has been billed the fee for the order.

We regret therefore, that we are not able to refund the fee as it would appear you have been billed correctly. We have sent you an email at 1301 today and have also emailed you the call recording for your records.




Regards



Customer Services
0845 468 2000 Ext 7803

01159417773 this number phoned me.....




really concerned, i thought the woman on the phone said it was littlewoods, i kept saying yes to her but couldnt hear her properly as the line was crackly, then she said something bout calls, which i thought was strange, she then asked who i paid my phone bills to and i said virgin media , she then thanked me and rushed off the phone, everything was all rushed from start to finish...what the hell have i done....????????

lorraine you should ring virgin media and report this scam to ofcom they are trying to slam your number which means they take over the billing of your line

Motortrades.co.uk are a disgrace,they will phone you out of the blue
demanding money and i really do mean demanding money,i am an
ex customer and please believe me when i say it was my worst ever
decision using them and honestly, i never had one solitary call  from
any prospective customers and if you search google you will find not
one or two unhappy ex customers,you will find hundreds.
SO PLEASE DO NOT USE MOTORTRADES.CO.UK.
MOTORTRADES.CO.UK
motortrades.co.uk

I agree,do not use them,if you do you will waste both your time
and money,believe me when i say that i had a very expensive time
thanks to their small print and very aggresive sales people

To Whom It May Concern:

We’re sorry to hear that you are unhappy; we’ve been trading for 6 years and have around 350,000 listings on-line. Most businesses of this scale will have a few unhappy customers, for one reason or another.

Our terms and conditions are clear, and reminders are issued throughout the year to ensure that customers understand their obligations.

If you have any genuine customer service issues, please contact us directly and we will resolve your complaint.

You can contact us directly at operations.manager@motortrades.co.uk or calling 0845 468 2000.

Any customers interested in listing their business with us can arrange a risk free trial, at no cost for 30 days and make an informed decision at the end of the trial period as to if they wish to place a 12 month listing.

Yours faithfully




Customer Operations

Its not as scam but not a nice company to deal with.  We signed up for a years advertising at £183 last year.  Had a phone call from Brad telling us we had a 2 year contract and did we want to take the reduced rate. This years advertising was circa £1800 and the reduced rate was circa £1300.  They said if i didn't take the reduced offer they would take the money anyway.

As far a i am a wear we had not taken a 2 year contract. Also last year they took another £120 that we hadn't authorised, Can't get that back either.

Wouldn't touch this company with a bargepole

Dear TMB

Hello, we're sorry to hear about your complaint, and we'd like to look into it for you.

Our standard agreements do contain an automatic renewal provision, (just like Yell.com and BT Customer Street directories) and in order for any payment to be processed or billed, you have to confirm the order by recorded telephone call and also sign an electronic agreement which make the fees clear.

If you'd like to contact us at operations.manager@motortrades.co.uk quoting your sales order number we'll look into your complaint immediately.

Motor Trades

It is indeed a scam company!! I can confirm that first hand!!!

i ahve been very happy with the advertising i have with this company apart from the fees going up each year but it does work and have been customer for 5 years now.albert

Dear "Misc" (Carrie Robson)

Order Numbers 20120567247 20120567248

We have made clear in various email exchanges with you that you were billed because you signed an agreement and went through the recorded confirmation process. We have provided you a copy of your signed agreement and the recorded call in order to remind you what was agreed with you at the point of order.

Dear "Albert"

Thank-you for your feedback dated 14 May 2012 - our prices have risen slightly in the last year but we still have offers available and for customers that renew orders early can benefit from our early bird discount programme. We are pleased that you have been a customer for 5 years or so and look forward to a successful future together.

Customer Operations

As per many others i took out a cheap £300 ad last year which yielded less than 6 enquiries for my business,i'd pretty much forgotten about it when i got a call from them informing me that as i had not cancelled within 60 days of the anniversary i now owed them £4000 unless i took the special deal on the phone there and then for £1500 !
They are without doubt the most aggressive,bullying,nasty,underhand bunch of people i have ever had the misfortune to deal with.I spent over 2hrs on the phone that day to them and more hours to trading standards,solicitors,information commisioners office,bank etc.
They said they had my card details and were taking the money whether i wanted the ad or not and if there were no funds in the bank (i made sure i moved it all,pronto) they would take me to court for it and extra costs would be levied.I did not know there were people out there trading in this manner and they should be shut down for the good of all.
I did not agree to their deal and left them saying that i would end up in court if they did not get the money they wanted.They have since (same day) sent an email cancelling "the order" (which i never placed anyway!) and basically putting a line under it.This email was polite and "normal" and nothing like the phone calls.
My advice,dont get involved at all.Ever.
If you are in the same boat i was,stand your ground,move your money (dont forget any o/d facility) and cancel the card,move accounts if you have to,just dont let these scum get away with your cash,you've earned it,make sure you keep it.Good luck.

Dear Adam

Sales Order 20120567408

We're sorry to read your posting and we are sorry that you had a complaint.

Having reviewed your file we have closed the complaint down and our email to you dated 24 May 2012 timed 1623 confirmed the same.

If you have any further queries, please let us know.

Customer Operations

I 1st got a call from these scumming little [***] last year!!

The tricked me into buying advertisment, i didnt want it, i refused to pay at 1st but they threatened legal [***]!! So i spoke to a member of staff there and we agreed to pay there fee (IIRC£150) on the bases that it will not go in to an automatic renewal. I asked the lady 3 times, clearly, "it will definetely not go into automatic renewal, no?" she said "No definetely not". So i paid.

Low and behold, the little scummy robbing low life [***] rang me again two weeks ago, offering me a discount on my automatic renewal, taking it from £1100 down too £500 or there abouts. I had a masive 30 mins or more row with the [***] [***]!!! with threts towards me etc etc. Dont get me wrong, i also thretend the little [***] too, was very funny and made my day!!! Any way at the end of the call he said he was sending me a court summons in the post the next day.

Nothing every showed up! (BTW)

Later that day his "manager" called me and also gave it all the big one down the phone.

I spoke to trading standards who said they need to send proof of contract, every time i have asked for this they have directed me to there website or said il have to pay to have it sent in the post.

Today, another little jobs worth useless [***] rang me, offering discount on my renewal, thats due today!! (thoght it was due two weeks ago when you rang me?) Any way, he said if i dont agree to renew, hel renew it any way and charge it to the card i paid with last time.............


now let me tell you some thing mr [***] motortrades, if that happens, i will be down to burn the [***] building down, iv had enough of it now and i really would acttully rather do some time than let you scummy [***] get your hands on my money!!!


Maybe you lot should look at getting your selfs a proper job, rather than trying to con people out of money who actully have or are trying to make succesfull business.

Hello

Further to your posting of 7th June, if you have a genuine customer issue that you’d like looked into, and resolved, our Operations Team at operations.manager@motortrades.co.uk will be happy to help.

Regards




Customer Operations

Im not one of your customers, I'm one of your victims!
I'd rather not deal with any of you, your far too pushy, rude, arrogant and cocky!
Obviously your one of the ones who are just paid to portray a nice friendly, reasoning image on the interweb!

Either way, iv canceled the card u used last time.