01277897600

Hello

Our offer stands to assist with any genuine issue, any email received at operations.manager@motortrades.co.uk quoting your agreement number, (found in the subject line of the agreement sent to you) will be resolved immediately.

And for clarity, in order to be billed, you have to confirm an order by recorded telephone call and later sign an electronic agreement, only if you confirm an order and sign the agreement will you be billed.

Regards,




Customer Operations

I get calls from the wasters in waves. None for a while then in they come.  Had one today, didn't answer it and the caller left a 10 second message of the general noise in the back ground of the call centre. Obviously too thinck to speak.

Check out forums for various genuine motor trade services i.e. smart repairs, valeting, dent repair etc and you will see lots of bad stories and con acts carried out by Motor trades Directory, lots of people have been ripped of by them. Just hang up and what ever you do don't say yes or give em any card details otherwise you will be sunk. YOU HAVE BEEN WARNED....

Dear Sir

Regarding your posting earlier today, and to be clear: in order to be billed, you have to 1) confirm an order and authorise the charges / fees by way of a recorded telephone call and 2) sign an electronic agreement. This process is designed to protect both parties to the agreement and only fees approved by way of this process, can or will be billed.

If you have any further queries, please email operations.manager@motortrades.co.uk and we will be happy to help.

Yours faithfully



Customer Operations

This company is relentless with their calls, the tone and the manner in which they conduct themselves is shocking they are rude, obnxious Essex boys. That's just a starter for 10 the rest of my thoughts are about these scumbags are too discusting to publish and I would not lower myself in the manner that most of the employees at this organisation do. Pride themselves around their customers service!!

Warning for those of you that are fotunate not to be already conducting business with the muppets please please please  AVOID AVOID AVOID at all costs!

Dear Sir

With regards to your posting of 19 June, if you have an issue that you'd like to escalate to our Operations Manager, please contact us directly at operations.manager@motortrades.co.uk quoting your order number and you can be assured that we will investigate without delay.

Customer Service is important and if there is a genuine issue, we will resolve it without delay.

Regards



Operations
0845 468 2000
01277 897 770

I have seen this thread formed from me looking up `ufindalocal scam` in google, I am currently in contact with customer services regarding my issue, This company is outragous!!, forced me in to another year of £1650 at apperntly at a disscounted rate, they gave me a decision of i pay them now at the disscounted rate or i face the full amount at £2900 and a CCJ court letter, UNREAL!!, would not let me seek legal advice, very abusive forcing money out of people especially new small buisnesses, SCAMMERS!

all there phones calls are recorded for training and monitioring purposes, but what you dont know is only there confirmation call is recorded, how F&$KING convienient!

EVEN AFTER PAYING THIS MONEY I WANT TO CANCEL AND THEY RESPOND WITH
'YOU CANNOT CANCEL AT THIS POINT IN TIME'
 
ANYONE OUT THERE READING THIS POST, PLEASE DO NOT JOIN THIS COMPANY!!!

and for the people who have joined make sure you cancel within 60 days of renewal, funnily enough they do not send reminders via letter or phone call like AA,RAC,Your home/car insurance so you get sucked in to there automatic reneal process all they send is an email to get you scammed in to paying more than triple for your second year. mine went from £350 for first year to £2900 second year.

I have very good resources and contacts regarding situations like this unfortunatly for me im very new to buisness and will need help in this matter,

There a bunch of scamming F£@kers,

I have seen this thread formed from me looking up `ufindalocal scam` in google, I am currently in contact with customer services regarding my issue, This company is outragous!!, forced me in to another year of £1650 at apperntly at a disscounted rate, they gave me a decision of i pay them now at the disscounted rate or i face the full amount at £2900 and a CCJ court letter, UNREAL!!, would not let me seek legal advice, very abusive forcing money out of people especially new small buisnesses, SCAMMERS!

all there phones calls are recorded for training and monitioring purposes, but what you dont know is only there confirmation call is recorded, how F&$KING convienient!

EVEN AFTER PAYING THIS MONEY I WANT TO CANCEL AND THEY RESPOND WITH
'YOU CANNOT CANCEL AT THIS POINT IN TIME'

ANYONE OUT THERE READING THIS POST, PLEASE DO NOT JOIN THIS COMPANY!!!

and for the people who have joined make sure you cancel within 60 days of renewal, funnily enough they do not send reminders via letter or phone call like AA,RAC,Your home/car insurance so you get sucked in to there automatic reneal process all they send is an email to get you scammed in to paying more than triple for your second year. mine went from £350 for first year to £2900 second year.

I have very good resources and contacts regarding situations like this unfortunatly for me im very new to buisness and will need help in this matter,

Dear Sir

Further to your posting of 20 August, we are sorry to learn of your complaint; in terms of reminders, we do issue reminders in the run up to the end of your existing listing, and this provides ample opportunity for you to cancel the automatic renewal.

Then, to be billed for a further period, you are required to confirm a new order by way of a recorded call and also sign a new electronic agreement, which clarifies any fees payable.

If you have an outstanding issue, please contact us at operations.manager@ufindalocal.com and we will do our best to assist.

Yours faithfully



Operations

Motor Trades have a cunning auto renewal clause in their contract.They say yell.com have the same thing,(to justify this ).I have been with yell for years and have spoken to them about this, and they have no such thing.

If the yell rep does not get the customer to renew the contract, it simply lapses.Motor trades are just liars,they are just pathetic.

Dear “Unhappy Customer”

Further to your earlier posting we wish to confirm;

Our standard agreements do contain an automatic renewal provision, and this is made clear within our agreements, however,  this can be cancelled by email if you do not wish the order to be automatically renewed.

Such requests should be emailed to optout@motortrades.co.uk we will always email you back, usually the same day, to confirm safe receipt of your request.

To clarify the issue that you have raised with Yell.com, the following has been taken from Yell.com terms and may be of interest. We also enclose the similar term issued by BT Directories, Customer Street.

Yell.com Automatic Renewal

http://marketing.yell.com/legal/new-media-conditions.html

BT Directories Automatic Renewal

http://www.btcustomerstreet.com/resources/dow ... _11_12_2009.pdf


Specifically;
16. Renewal or Extension of Contract Yell.com
16.1 By entering into a twelve (12) month Contract (with Yell.com) for the Services set out on the Advertisement Order you agree to enter into a contract for advertising of an entry for THE NEXT AND FOLLOWING twelve (12) month period unless you opt out.



If there is anything that we can help you with, please contact us on 0845 468 2000 asking for Operations on extension 7803.

Thanks,

They deceive people. Ignore them.

Had an ad with them that was totally useless.Did not cost me much thank god.Opted out of the contract.They say they are the yell.com of the motoring world.Stick to yell, as you will be better off.They lead you to believe their site is the bees knees, and will increase your business no end .It won't.

The worst thing about them is their telephone manner.Harsh,poor English,abrasive conduct,and general drivel about the effectiveness of their site.Life is full of media companies offering you the world.To me, this was a dead duck who will stay dead.

A shoddy company who should not be in the on-line directory business.

Hello Brian

We are sorry to learn that you were not happy.

If you could contact us directly we will see what we can do to resolve any problems.

Thanks,


Customer Operations
operations.manager@motortrades.co.uk
01277 89 77 70

I wish i had seen this forum before my dealings,terrible company to deal with, i am on my way to the police to see what they can do, i paid on credit card so hopefully insured

Dear Chalmers Fencing

We have exchanged emails already on any complaint that you may feel that you have, and we did ask you to write to us (see our email of 19 October 2012) - however you were billed as per your recorded confirmation calls and signed agreements.

We have to date not received a letter in relation to our email of 19 October.

Yours faithfully



Operations

I notice from all the posts and replies from this company that they have an answer for everything. If they are as professional as they claim why is it that so many people are complaining about the way they conduct themselves. Where are all the positives comments or in fact, any positive comments from the many thousands of happy customers?
My friend has just fallen victim to this so called renewal routine. His first year of advertising cost him £400, he then tried to end his agreement but was told he hadn't opted out within the correct period so would have to continue for another year. The second year without discount increased to £4000 but if he did it on the phone there and then he would receive a discount, if he chose not to he. Would be charged the full amount. No clear explantion of fees or charges were given. Clearly he phoned to complain and was met with the usual, read the T&C,s
He sent emails to end all dealings with this company and was sent a reply claiming he owed a further 1500 for 2 new contracts he had taken out. It strikes me as odd that anyone would take on new orders when they are trying to end all communication with a company. All I can suggest is that he was duped by a clever and well practised sales routine to extort more money from him. He has asked for the recordings of his calls to be sent to him to clarify exactly what he did or didn't agree to. We are still awaiting this for this although they did forward a 67 page document telling us how good they were which contained some ridiculous easy to miss conditions around the middle section. For a company so customer service focused it would also seem odd that they are already calling and threatening county court action if he refuses to pay.

If this sounds familiar to anyone else.... Do not pay these people, take the court option as I know they would be unable to justify what they charge and how they conduct themselves in front of a judge.

its funny that we all find this site when its too late     do not go near motortrades .co.uk they are all scammers

Do not go anywhere this company, the guys behind it Daniel Corby and Steve Jakes were the ones behind companies such as 118trades, MTMedia, iFinda Group etc that use to do the same things prior to motortrades.

Daniel Corby was featured on BBC watchdog and charged by trading standards for taking money without consent from what I remember.

Anyone with a complaint should go straight to watchdog, they love a good follow up on 'rogue traders'

To Whom It May Concern:

Motortrades Limited was formed in 2007 and is a professional operation with around 500,000 listings on-line. Any customers who have any concerns can contact the Operations team directly by email to operations.manager@motortrades.co.uk quoting their agreement number.

We only ever bill payments that are authorised by a Client and these are confirmed by way of a recorded telephone call and a signed agreement.

This process is designed to protect both parties to the agreement.

The business deals with any complaints with speed and professionalism, our terms and conditions were reviewed by Trading Standards in August 2012 and do not breach any legislation.

Operations