877-289-5108

Stop calling!!!!!!!!!!!!!!!!!

Come to the call center its in North Bay, Ontario. You wont make it into the building. Second these businesses contact Zedd to market on their behalf, most people that work there are only there because life isnt free and Zedd hires tons of people as telemarketing is a bad job and no one stays in it for long. Ask to be put on the Do Not Call list politely and listen to their DNC script it explains how long it will take and the number you can call to be removed from all other marketing campaigns with that company. Zedd can call you even if you're on the NDNC because you've had past business with the company they represent. Be polite to telemarkers they are only trying to do their job and if you answer the phone and swear and scream they probably wont put you on the do not call list but rather that you arent interested which wont stop the calls.

Hi Aaron,
You mentioned the  "right to be not disturbed on my cellphone". Have you given RBC a landline as a contact number? Do you even have a landline? The ONLY reason a call centre would call your cell is if is was listed as your main/only contact number or, in some cases, if a helpful person at your home gave the cell # to the caller and said that's the only/best way to get you.

As has been mentioned several times, you can request to 'be taken off the calling list' or 'put on the do not call list' and the calls will stop.  Please be as calm and polite as possible. These people are just doing their jobs to keep a roof over their respective heads.  Would you all rather they be on Ontario Works and sucking up tax payer money or working and paying taxes?

As for the autodialer, it works like this: Agent is ready, Autodialer calls 3 numbers, 1 number picks up and that agent gets call, if more than 1 number picks up it is routed to the next available agent. This can take a moment. I normally say 'Hello?' three times (pausing in between) and then 'Goodbye' if no one has picked up yet. Even that may be too long, but it gives the technology a chance to connect me to a live agent.

Hi, I work for the company in question. I may have even called a couple of you. Im here to make a few points, some of which i wish i could say to my customers (i cant, obviously).

*ahem*

1) This is my job. This is how i, and the rest of the 40 some odd people on my team, make money. Some people have been working under the company for over a decade (the company has undergone several name changes, but its the same), and work there because they are retired, or lack the education, or because in this economy its the only place hiring in the city with decent wages ($11/h starting), and said money is needed to get a better education so i dont have to put up with you people every day.

2) I dont like calling you. I dont want to but i do. Something even more so that i dont want to do is Rebuttal. Now, for the uneducated, a rebuttal with when you say "No" (or tell me where to shove it, or tell me to die, ect), i have to respond to that and try to convince you otherwise, especially if you cut us off right away. Now, we HAVE to do it. Twice.

ITS IN MY JOB DESCRIPTION.

I have almost been fired (and i know many who have) because they dont rebuttal, or only rebuttal once.

3) If you ignore the call, because its an automatic dialer, its going to presume your not home, and call you back the next day anyways. As well, dont lie and say we call 100 times a day. Its probably someone else. We are CRTC compliant (google it if you dont know what CRTC is), and we can only call 10 times per list.

4) Each list lasts 2 months. End of story.

5) If you pick up and say right away "Not interested" its a callback for tomorrow. Why? because we dont know whether it was the customer we're looking for or not.

6) There are Three (3) Magic words that, if used in the correct order, magically stop all calls. Those words are "Do Not Call". Simply say that, and we have to stop rebutting, say a DNC script, and youll be taken off the list. Now it can take 30 days to be taken off all lists upon saying this, so please be patient. We legally have to do so, again, CRTC compliant.

7) Please dont answer your phone while having sex, sitting on the toilet, or in the bath/shower. We will turn to our neighbor after the call and laugh at you.

8)  Zedd is calling from Ontario, we call until 12am eastern time. CRTC allows us to call until 9pm in each of the time zones. So, BC, when your complaining that you are in bed trying to sleep at 8:30pm pst (i get that 10+ times between 11pm-12am), we a) laugh at you because you're lame. and b) We are up working til 12am while you get to sleep. Enough said.

9) Its an outbound call only, we are not equipped to receive incoming

10) This is through RBC Insurance. Not RBC Branch. If you go into your branch and ask why you are getting called, they will look at you as if you're growing an arm out of your head. While this is all under RBC Financial Group, only RBC Insurance deals with Telesales. Call them, their number is on there website.

11) I need sales. Goal for the program im in is 4-6 a day. While that may not seem like a lot, it is very very difficult. While i do make an hourly rate of $11/h, i also get bonus for sales. Also, i get to keep my job. Apparently the whole purpose behind telemarketing is to get sales. Not getting sales gets write ups, which, if sales are not achieved, results in termination, which results in me being kicked out of my house, me losing funding for school, and creates a whole mess of trouble.

12) Lastly, the 2 programs we offer, the spiels take 2 minutes to go through (3 with rebuttals, 5 if you take it), yes its all scripted, but thats because its insurance. If you do agree to take it, we just confirm the spelling of your Name, Address, and Date of Birth (DoB), and one program asks if your a smoker, thats it. We transfer you over to a verifier who confirms everything (asks the same few questions) to ensure you are enrolling. the verifiers are Licensed Insurance Agents (LIA's). As im not licensed to actually sell insurance, my job is to essentially make sure the info is correct, then the LIA's make the actual transaction.

2 side notes to that last point
-We dont have your DoB, we ask it to ensure that you are you, and not some fraud. if the Dob is Incorrect, once RBC receives the list of those who have enrolled, if the DoB doesnt match, its cancelled to avoid fraud.
-One program has a money back guarantee option, and one has it at no cost for the first month (rbc actually pays the first month). So take a chance, take a look at the certificate of insurance, we do send you one. It has all the information on it.  wether you keep it or lose it is your choice later.

Thats it for now, if you have any questions, ill be on here periodically to check any responses, hate mail, and/or questions you may have (ill answer the questions)

Thanks for your time, and have a good day.

I agree! These people really should stop calling a**holes.

Hey just so you are aware. If you are an existing customer of any company they are exempt from the National Do No Call list. So don't get angry if you hear from someone again. You would be exempt from the "cold call" marketing calls.

this company calls itself vision vide and tells you they work with google to bring your company to the front page of google. they list this as there customer support number but when i called it they guy who answered gave a totally diferant company name. not sure whats happening. told them to beat it.

They called me and left a voice message claiming to be a collection agency.  Talk about stunned, most people never call back a collection agency anyway!  I've heard there's a cell phone app that does call-blocking, I'll have to check that out.

Sorry my comments were for # 877-289-5960

I get this number on my phone every day.  It is getting very upsetting as I do not want to answer.  They call when I'm at work and when I am home the same day.  I finally called the number back and it said it was zedb solutions.