01592642600

0800 185 186 is the telephone number for:
D M DESIGN BEDROOMS LIMITED
1 DEERDYKES PLACE
WESTFIELD INDUSTRIAL AREA
CUMBERNAULD
GLASGOW
G68 9HE
Companies House Number: SC089938

Tel: 0800 185 186

http://opencorporates.com/companies/gb/SC089938
http://www.companiesintheuk.co.uk/ltd/d-m-design-bedrooms
https://www.duedil.com/companies/search?query=SC089938
http://bizzy.co.uk/uk/SC089938/d-m-design-bedrooms

Directors:
MRS ELIZABETH ANN MACLEOD
MR DONALD MACLEOD

MR DONALD MACLEOD
Nationality:
BRITISH
Date of birth:
25/02/1958
Age:
53 years
Appointments as of 20/04/2011

D M DESIGN BEDROOMS LIMITED (SC089938)
Type:
Current Director
Appointment date:
31/07/1988
Occupation:
DIRECTOR

D.M. DESIGN (PROPERTIES) LIMITED (Dissolved)
Type:
Current Director
Appointment date:
09/02/1995
Occupation:
MANAGING DIRECTOR

KENILWORTH PROPERTY COMPANY LIMITED (SC155573)
Type:
Current Director
Appointment date:
25/01/1995
Occupation:
COMPANY DIRECTOR

ENVIRO INTERNATIONAL LIMITED (Dissolved)
Type:
Current Director
Appointment date:
21/08/1998
Occupation:
MANAGING DIRECTOR

KENILWORTH LEISURE LIMITED (Dissolved)
Type:
Current Director
Appointment date:
01/12/1999
Occupation:
DIRECTOR

COMLAW NO. 505 LIMITED (Dissolved)
Type:
Current Director
Appointment date:
03/12/1999
Occupation:
MANAGING DIRECTOR

SHLURP WINES DIRECT LIMITED (Dissolved)
Type:
Current Director
Appointment date:
03/04/2003
Occupation:
MANAGING DIRECTOR

BALMORAL KITCHENS & BATHROOMS LIMITED (SC266538)
Type:
Current Director
Appointment date:
15/04/2004
Occupation:
MANAGING DIRECTOR

EASY-FIT KITCHENS LIMITED (Dissolved)
Type:
Current Director
Appointment date:
24/06/2004
Occupation:
MANAGING DIRECTOR

EURO ALL TRADES LIMITED (Dissolved)
Type:
Current Director
Appointment date:
29/11/2005
Occupation:

received rude cold call from young sounding man who admitted to be from Davis And Dean. never heard of them. registered with TPS

I've just had a phone call but wen i answered no 1 spoke so i put it down and done 1471 it Brought this number i'm fed up wiv it i'm gettin this all the time

<If you don't want these calls ask nicely to be removed>

Have tried that several times - simply does not work!

was called after 9.00pm from this number, we havent given this number to anyone as we have mobiles????

Just been called by this number.  I didn't recognise it on my caller ID, so chose not to answer the call.  They left a message saying they are currently running promotions in my area and will call back later today.  However, I'll just deal with it in the same way and won't pick up the phone.

I worked for dm design  posing to be calling from davis&dean? for only two days, My 1st day was training and introduction to what the company do. 2nd day was left to get on with it. I went in for a third day and was in 5mins before saying to the call centre manager this job was not for me. the place is like a zoo full of half wit people conning people into thinking they have won a voucher worth £1000 towards home improvements when really they are only scamming you!

They want people to latch on so they can get someone to call back trying to sell you a kitchen or bedroom. I have never in my whole life experienced anything like this call centre. It's an absolute shambles and they should not be allowed to get away with it. I had lost my previous job due to my employers illness and was out of employment for sometime and seen this job advertise. I thought why not give it a try! I could not have suffered one more minute in this place and one more minute conning innocent people( most of which are elderly) my conscience wouldn't let me!! The place should be closed down.

I  understand people need to make a living but I would rather not work than be associated with somewhere like this! I am desperate to work as I always have but not that desperate to work for a company like this!! The minute you hear the voice say this is .... From davis & dean hang up!!!! They r con artists.

Justice at last!!!!!

Complaining does work - http://www.bbc.co.uk/news/uk-scotland-scotland-business-21855594

Utterly utterly awesome.  This encourages me to report more of these b4stards, since it looks like sometimes it actually makes a difference.

Well done to everyone who has reported DM Design to the relevant authorities.

About time - I've bookmarked the ICO complaint form and report each and every calls now:
https://www.snapsurveys.com/swh/surveylogin.asp?k=134674895144

Groper Donald's fine:

http://www.ico.gov.uk/news/latest_news/2013.aspx

News release: 20 March 2013

The Information Commissioner’s Office (ICO) has served a monetary penalty of £90,000 to a company that has blighted the public with thousands of unwanted marketing calls.

DM Design, based in Glasgow, has been the subject of nearly 2,000 complaints to the ICO and the Telephone Preference Service (TPS). The company consistently failed to check whether individuals had opted out of receiving marketing calls – in clear breach of the law - and responded to just a handful of the complaints received.

In one instance an employee refused to remove a complainant’s details from the company’s system and instead threatened to “continue to call at more inconvenient times like Sunday lunchtime”.

The monetary penalty is the first the ICO has issued for a serious breach of the Privacy and Electronic Communications Regulations (PECR) relating to live marketing calls. This latest penalty comes after the joint owners of a company, which was responsible for sending hundreds of thousands of spam texts, received penalties totalling £440,000 in November last year.

The ICO has informed two more companies that it is intending to impose significant penalties over breaches of the law, with a final decision likely in the coming weeks. A further ten companies are subject to ongoing investigation for cold-calling and sending spam text messages.

Information Commissioner, Christopher Graham, said:

“Today’s action sends out a clear message to the marketing industry that this menace will not be tolerated. This company showed a clear disregard for the law and a lamentable attitude toward the people whose day they were disturbing. This is not good enough.

“This fine will not be an isolated penalty. We know other companies are showing a similar disregard for the law and we’ve every intention of taking further enforcement action against companies that continue to bombard people with unlawful marketing texts and calls.

“All of this work has been made possible thanks to the information we are receiving from the public, which has assisted our investigation team in identifying the companies making these calls.”

View a copy of the DM Design monetary penalty notice

The ICO and OFCOM, who are responsible for regulating silent calls, work closely together and will be publishing an open letter to the marketing industry reminding companies that they must comply with the legal and regulatory measures in place. Failure to do so will lead to enforcement action, with the ICO able to issue penalties of up to £500,000 for serious breaches of the PECR, and OFCOM having the power to issue penalties of up to £2,000,000 over breaches of rules linked to abandoned and silent calls.

The ICO has setup a online reporting tool which people can use to send us the details of any unwanted marketing texts and calls. View the reporting tool, which has already received nearly 140,000 responses since it was setup in March last year.



Notes to Editors

1. The Information Commissioner’s Office upholds information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

2. The ICO has specific responsibilities set out in the Data Protection Act 1998, the Freedom of Information Act 2000, Environmental Information Regulations 2004 and Privacy and Electronic Communications Regulations 2003.

3. The ICO is on Twitter, Facebook and LinkedIn, and produces a monthly e-newsletter.

4. The Privacy and Electronic Communications Regulations 2003 support the Data Protection Act by regulating the use of electronic communications, including live and automated marketing calls and marketing text messages. The ICO has the power to issue monetary penalties up to £500,000 for serious breaches of the regulations.

5. OFCOM is responsible for regulating abandoned and silent calls under the Communications Act 2003. OFCOM has the power to serve persistent offenders with financial penalties up to £2,000,000 pounds.

Jennifer asked  "Since when was it illegal to call someone? Everyone just needs to take a chill pill"?

Well now she has her answer!  And I'm sure Donald Macleod will be able to reflect on his wrongdoing and arrogance as he chills and licks his wounds over his fine of £90,000.

First he was fined £1070 for inappropriate sexual behaviour towards his staff, and now DM Design has been fined much, much more.

I'm pleased to hear that my efforts to keep him in the spotlight here, and the wrongdoings of his company foremost in the gunsights of TPS and ICO have finally paid off.  I have badgered Scott Flower and later John Mitchison of the TPS, and the ICO for a long time.  There were many times when Donald MacLeod could have listened and changed his ways, but his arrogance won through.  For us, victory smells really sweet!  Now that's what 'chilled' feels like, Jennifer!

What a thoroughly nasty and arrogant group of people MacLeod and his company must be.  If they bothered to take on board what we were saying and changing his ways it could all have so easily been avoided.

Congratulations Donnie Mac!  It couldn't have happened to a more deserving person.

Learn some manners, learn some humilty, and comply with the law.

If you have any decency, why not come on here to make a public apology to everyone you have pi$$ed off for so may years with your illegal harassment?

Jennifer asked  "Since when was it illegal to call someone? Everyone just needs to take a chill pill"?

Well now she has her answer!  And I'm sure Donald Macleod will be able to reflect on his wrongdoing and arrogance as he chills and licks his wounds over his fine of £90,000.

First he was fined £1070 for inappropriate sexual behaviour towards his staff, and now DM Design has been fined much, much more.

I'm pleased to hear that my efforts to keep him in the spotlight here, and the wrongdoings of his company foremost in the gunsights of TPS and ICO have finally paid off.  I have badgered Scott Flower and later John Mitchison of the TPS, and the ICO for a long time.  There were many times when Donald MacLeod could have listened and changed his ways, but his arrogance won through.  For us, victory smells really sweet!  Now that's what 'chilled' feels like, Jennifer!

What a thoroughly nasty and arrogant group of people MacLeod and his company must be.  If they bothered to take on board what we were saying and changing his ways it could all have so easily been avoided.

Congratulations Donnie Mac!  It couldn't have happened to a more deserving person.

Learn some manners, learn some humilty, and comply with the law.

If you have any decency, why not come on here to make a public apology to everyone you have pi$$ed off for so may years with your illegal harassment?

Why not call Donald MacLeod on 0800 185 186 to ask him how he feels at being fined £90,000 for breaking the law and disturbing us all?

Wow, I never thought I would see the day when this lot got prosecuted.  I have been reporting them under their various aliases, Bennett & Barnes, Whittaker & Wood, Harvey & Grant etc., to the ICO and TPS for months.  Each time I have pointed out the DM Designs connection.  Because they use the 'phone numbers of companies which no longer trade for their alias companies TPS claimed not to be able to do anything, but it looks like the ICO could.

Things will never change with this establishment no sooner had the judgement been announced than yet another allias came into effect. They are now using the alias of Andrew Lyndsay Marketing and staff were advised that it is one of Donnie's companies registered at company house. I googled it and it is a reputable marketing firm based in Glasgow - they even lie to staff!!! I am trying to find a decent job and hate working in the place and having abuse from bullying managers but if I leave I wont be entitled to benefit and would loose my home. Please dont tar us all with the same brush.Staff are given photocopied sheets from the phone book and told to phone the numbers so there is no way to know of someone is TPS listed or not.
They even dont follow employment law as a recent incident where there were NO toilet facilities in the call centre we were shouted at to get back on the phones. It was pointed out to managers that this was in fact against article 20 of the Health, safety and welfare at work  act of 1996 and managers ignored the fact threatening staff with dismissal. A complaint has been submitted to the HSE. I know there are some staff members who are quite nasty on the phones but this is not frowned upon by management but highlighted as a way for all staff to be "more positive" in getting results. And despite the company's reputation the Job Centre still host ads for employment and will censure people for refusing to accept a job with them.

Donald MacLeod has recently set up other businesses, Lindsay Anderson Kitchens Ltd in particular:

"Lindsay Anderson Kitchens Limited was registered on 20 Apr 2010 with its registered office in Glasgow. The business has a status of 'Non-trading'. Their founding director was Donald Macleod, who is British, aged 55. Lindsay Anderson Kitchens Limited have a single shareholder; Donald Macleod. They have no known group companies. "

It is registered at the smae address as DM Design.  Now where have we heard the name Lindsay before...??

Let me think...???

Oh! I've got it!  It was one of his staff,Lindsay Wallace, that was groped by Mr MacLeod which led to him being fined for his inappropriate behaviour.  

Donnie, this looks like it is a bit of an obsession for you..  What does Mrs Elizabeth Ann MacLeod think about the name Lindsay?  She was in the room next door when you tried to kiss Lindsay, wasn't she?

Yes you do still get offered vouchers. .I had 5 phone calls in the last fortnight.
I decided to to try to catch them at their own game so I said yes they could come. A man called Donald McLellan came last Sunday 17th at 12.00 and eventually went at 4.00pm.He looked at my bed-sittingroom and poked about and talked and talked and talked. He could talk for Scotland. He did not seem to understand what I wanted him to do. I was given a voucher for £1000 which he eventually took away when he left.
The price quoted was £8000 which was laughable. He the started taking percentages off if I was prepared to do certain things and eventually the price quoted was £4000 which was equally ridiculous. I thought I would offer a deposit and see what happened. He asked for £834. i was prepared for this. I offered him £500 in cash and that would not do.If he had said yes I would have changed my mind about giving cash. I then offered to pay by credit card but pretended that I could not find it. It was in the drawer of the table next to him. He then asked for a check. I gave him a check for £834 and cancelled it by time he would have got into his car. He was very pleasant but very stupid. I did tell him that I had checked out DM Design on the Internet which considering the appalling press they have on the internet he should have smelled a rat.

More dirt on DM Designs from today's Herald - http://www.heraldscotland.com/news/home-news/ ... l-firm.20579088

Worker tells of pressure and deceit at cold-call firm

Ben Riley-Smith
Trainee Reporter
Friday 22 March 2013
A FORMER worker at a kitchen firm which bombarded people with thousands of unwanted calls has revealed details of what he says were shocking management practices and an "appalling" atmosphere in its call centres.

The ex-staff member claimed Cumbernauld-based DM Design, which has been fined £90,000 after a year-long investigation into its practices, encouraged staff to ignore personal grief of potential customers when trying to close deals and used a system that might have ignored requests for no more calls.

He told The Herald that colleagues would lie about voucher promotions and invent company names to avoid detection while working in a horrible room covered in graffiti and chewing gum.

DM Design was fined after the investigation by the Information Commissioner's Office, which criticised the company's "clear disregard" for law and "lamentable attitude" to the people it disturbed.

The man, who does not wish to be named, worked at the call centre in Kirkcaldy, Fife, for more than a year and said his experiences suggested a fine was inevitable.

He got paid £4.98 an hour to cold call properties in Scotland in an attempt to drum up business, with shifts usually lasting three hours and a team of 60 people on average making calls.

The former worker said: "The atmosphere was appalling. It was full of people who had barely left school.

"The wages were terrible. The bonus was for each 'bite' you get. A bite is a customer's details – whether they own their home, postcode, address, age of their kitchen, bedroom or bathroom.

"For every single bite we got, we were telling them we were giving away 10 vouchers. But we were actually giving a voucher to everybody that got a call, apparently."

If a confirmer called back your bite and managed to arrange a planning design for a kitchen, that meant you got a £3 bonus. That was the incentive."

He said he could make up to 300 calls a shift and was expected to get at least 10 bites by a management team that pressurised employees to close deals.

He said: "The management's pretty shocking in that place.

"I remember getting taken for training sessions by one of the bosses of the company. We asked him what happens if we phoned up and a woman says, 'my husband's died a couple of days ago, I'm really not interested'.

"Anybody with a heart would say, 'right, I'm really sorry for calling you, I'm really sorry, it won't happen again'. But this boss said 'well, I had a guy who called up someone once and the woman said her husband just died, and he managed to turn that into a next day sale'.

"I think everybody in the room thought that was disgusting."

Employees would make up company names when calling to avoid suspicion, according to the worker.

He said: "They change their name all the time from [things like] Davis & Dean to McAllister & Fitzgerald. They just pick random names like surnames of supervisors and staff that work there. They don't like saying DM Design. I think they assume they will just get hung up on."

When he first joined he would work through pages of a phone book and make calls from a "dirty horrible room with graffiti drawn on the walls and chewing gum under the desk".

The room was done up when a new automatic calling system was bought in.

He wasn't sure if the computer mechanism that logged requests not to be called back actually worked.

He left the firm when he found a better-paid job and was unsurprised when he heard of the fine. He said: "It was obvious they were doing something wrong. We were doing what we were told. It was up to them to figure out whether or not it was legal."

The Herald put the allegations to DM Design, which said no director was available and declined to comment.
Reply !

Sorry, full URL = http://www.heraldscotland.com/news/home-news/ ... l-firm.20579088

Today's Herald - http://www.heraldscotland.com/news/home-news/ ... l-firm.20579088

Worker tells of pressure and deceit at cold-call firm

Ben Riley-Smith
Trainee Reporter
Friday 22 March 2013
A FORMER worker at a kitchen firm which bombarded people with thousands of unwanted calls has revealed details of what he says were shocking management practices and an "appalling" atmosphere in its call centres.

The ex-staff member claimed Cumbernauld-based DM Design, which has been fined £90,000 after a year-long investigation into its practices, encouraged staff to ignore personal grief of potential customers when trying to close deals and used a system that might have ignored requests for no more calls.

He told The Herald that colleagues would lie about voucher promotions and invent company names to avoid detection while working in a horrible room covered in graffiti and chewing gum.

DM Design was fined after the investigation by the Information Commissioner's Office, which criticised the company's "clear disregard" for law and "lamentable attitude" to the people it disturbed.

The man, who does not wish to be named, worked at the call centre in Kirkcaldy, Fife, for more than a year and said his experiences suggested a fine was inevitable.

He got paid £4.98 an hour to cold call properties in Scotland in an attempt to drum up business, with shifts usually lasting three hours and a team of 60 people on average making calls.

The former worker said: "The atmosphere was appalling. It was full of people who had barely left school.

"The wages were terrible. The bonus was for each 'bite' you get. A bite is a customer's details – whether they own their home, postcode, address, age of their kitchen, bedroom or bathroom.

"For every single bite we got, we were telling them we were giving away 10 vouchers. But we were actually giving a voucher to everybody that got a call, apparently."

If a confirmer called back your bite and managed to arrange a planning design for a kitchen, that meant you got a £3 bonus. That was the incentive."

He said he could make up to 300 calls a shift and was expected to get at least 10 bites by a management team that pressurised employees to close deals.

He said: "The management's pretty shocking in that place.

"I remember getting taken for training sessions by one of the bosses of the company. We asked him what happens if we phoned up and a woman says, 'my husband's died a couple of days ago, I'm really not interested'.

"Anybody with a heart would say, 'right, I'm really sorry for calling you, I'm really sorry, it won't happen again'. But this boss said 'well, I had a guy who called up someone once and the woman said her husband just died, and he managed to turn that into a next day sale'.

"I think everybody in the room thought that was disgusting."

Employees would make up company names when calling to avoid suspicion, according to the worker.

He said: "They change their name all the time from [things like] Davis & Dean to McAllister & Fitzgerald. They just pick random names like surnames of supervisors and staff that work there. They don't like saying DM Design. I think they assume they will just get hung up on."

When he first joined he would work through pages of a phone book and make calls from a "dirty horrible room with graffiti drawn on the walls and chewing gum under the desk".

The room was done up when a new automatic calling system was bought in.

He wasn't sure if the computer mechanism that logged requests not to be called back actually worked.

He left the firm when he found a better-paid job and was unsurprised when he heard of the fine. He said: "It was obvious they were doing something wrong. We were doing what we were told. It was up to them to figure out whether or not it was legal."

The Herald put the allegations to DM Design, which said no director was available and declined to comment.