08003896818

THE LISTENING COMPANY IS A 3RD PARTY OUTBOUND AND INBOUND CALL CENTRE. THEIR WEBSITE IS www.listening.co.uk AND THEIR MAIN SWITCHBOARD TELEPHONE NUMBER IS 0208 484 1000. THEY ARE BASED IN RICHMOND, SURREY NEXT TO THE TRAIN STATION. FULL ADDRESS IS:

THE LISTENING COMPANY
THAMESLINK HOUSE
RICHMOND
SURREY
TW9 2QE

LAWRENCE DALLAGLIO WORKS FOR THEM AS A DIRECTOR. CONTACT JAKI SWAIN IF YOU HAVE COMPLAINTS. HER NUMBER IS 02084841093.
CLIENTS INCLUDE: O2, SKY, BT, TOYOTA, TRAVELODGE, MBNA CREDIT CARDS.
Caller ID: 08003896818


Jaki Swain is the Quality Manager for The Listening Company who is dealing with my complaint about harassement, silent calls and hang up calls.

Email: JakiSwain@listening.co.uk

Tel: 02084841093 / 07930952204

Let's harass her by calling her telephone numbers and be silent or hang-up, then she will know what it feels like....

If you have a complaint and wish to be removed from our call list, please contact me


Jaki Swain
Quality Manager
The Listening Company

Email: JakiSwain@listening.co.uk
Tel: 02084841093 / 07930952204
Caller ID: 08003896818
Caller: The Listening Company

or email me I am a Director:
LawrenceDallaglio@listening.co.uk

If you call the number back, they give you a number to ring to remove yourself from The Listening Company phone list. The number is 0800 032 4617. It apparently may take up to 24hrs to remove you from their list. Hopefully we will now be left in peace!

Jackie / Lawrence


Please advise why your company is 'Silent Calling' numbers such as mine that are on the Tel Pref Database. I suggest that you urgently review your data before OffCom start fining you.

This is the mobile phone number of one of the Managers of the Listening Company who continues to ring us all from 08003896818.  We should start ringing and hanging up on this number....  Then they would see how annoying it is and will now have to have their number changed! Give them some of their own medicine!
Ha ha, this is also going to inconvenience them somewhat, yipeee

I work for the Listening Company who has been harassing you, call me if you need to stop this.  Jaki Swain

This is my mobile number if you want to harass me back 07930952204

Aye let's harasse the CEO, Neville Upton, his email address is Nevilleupton@listening.co.uk

This is what he wrote recently....  Shame his company doesn't practice this then...

"Many businesses underestimate the importance of their call centres and pay lip service to the needs of staff," says Neville Upton, chief executive of The Listening Company, which develops contact strategies for clients using call centres."They put their call centres in godforsaken business parks and soulless buildings.They may put in fountains or paint the walls a different colour, but it's just an apology for locating the facilities in an unattractive place to begin with."

Siting call centres in areas of high unemployment is a worthy cause, says Upton, but he questions whether companies choose such areas because that is where they can find the best people to communicate with their customer base, or simply because they can appoint people on minimum wages and get government grants for creating jobs.

"If people are only going to work for you because there is no other work, and they are put into an environment that is not very nice to work in, you are not going to get the best from them.The decision on where you site a call centre should be taken by the marketing and sales director, whereas most of the time it is left to the finance director, who tries to cut costs."

The industry has been given a lift recently, with the launch of the first independent call centre training college (PM, March 30).The National Call Centre College is being hailed as a solution to the problem of mediocre training and poor staff conditions.

...
Teamwork is a key aspect of staff morale, says Upton."My ideal is to put call centres in the middle of conurbations, where there is access to shops, pubs, restaurants and bingo halls.One of the most important things in a call centre is teamwork.It is easier to provide staff with an environment that is enjoyable in an urban area, because on their breaks, they can go and do all the things they need to get done and they can mix socially.There is also a much better transport infrastructure so you can attract a wider variety of people."

Upton adds that this mix of people, which the industry increasingly values, may not be available in the depressed areas often targeted for call centre development.

A worrying trend for call centre workers is the interest some companies are showing in moving offshore to locate centres in countries like India, which offer English-speaking staff at low cost.Upton says: "Increasingly, because telecom costs are going down all the time, people are going to handle the low end of call centre work outside of the UK."

Neville is passionate about the potential of call centres and their ability to transform the relationships that companies have with their customers. He believes that call centres are undervalued by society and has a vision to bring them to its core. He believes that excellent customer communication strategies require an integrated approach delivered by people who believe in what they are doing and have the tools and empowerment to do so.
...

LOL, Hi J - is this for real?

They called me saying they were called Infinity Fraud Management. Real crackly line and sounded very unprofessional so hung up in the end. The div on the end couldn't even say my name right. Ignore them and tell em to [***].

So annoyed, they phone me at all hours wake me up then hang-up the phone, sick of it :‹

they called me @12midday 16/12/09 and I did not answer as I don't with any number that I don't know.  They called again @ 2.40pm again I did not answer.  Do they not realise that people work and cannot take rubbish calls.  It's bad enough with junk mail let alone be hassled by these calls.  I have taken my number off the list so I will have to wait and see in 24hrs time!!!

several calls from this number but they hang up

Don't know who this number is, but keep getting calls on mobile and landline, two/three times a day, sick to death of it. Registered with TPS, hope that will help. Is this a real company or another scam?

Hi there I have just been sacked by the listening company as after my return to work From maternity leave they refused to let me do my Job.I am now sueing them as they break every law and employ ppl illegally.doesn't anyone know how to contact the BBC?

sick of these calls.
they dont even say anything what a waste of time.
i am i best not answering any 0800 calls?
...

Time wasters