08703330159

I thou it was ebay cash collection ?

Carl - Offering no advice to debtors? Yet everything you typed in your first message can be easily construed as advice, no matter how crap it is.

1) If you're a vicitim of ID Theft then guess what, you're going to have to deal with ir or you will be "hounded" by companies like this and quite possibly more in the future for what you dont owe. What can be implied from your first message is that it is far better to ignore any potential discourse with companies such as this which can both be a mistake and well yeah, a good thing. When compaies like this control your "accounts" they are able to sue them, even if you think the account came about via fraud then you will just end up going through exactly the same thing with the courts, the only difference is that if you bury your head in the sand as you implied with your original message then you will start moaning about a CCJ. Yes, if you do give companies like this your actual address details then you can expect them to re-direct post etc...now that was your own mistake. But the fact remains, no matter how ignorant you are, you are asked to confirm your details primailry for Data Protection reasons. I wont insult your inteligence and say a DCA would'nt use any additional info that you give them, to your benefit or detriment, but i can imagine you see a problem if they say "you have £xxx.xx owing to xxxx" if you confirmed any details that they didnt hold....
2) There are legal definitions of Harrasement outlined in the Administration of Justice Act, Telephone Communications Act bla bla bla etc etc and also what is outlined by the OFT. Your somewhat biased view of what constitutes harrasement, or anyone else for that matter may not even come close within the scope of law. Unfortuntely the OFT/Courts will only use the legal definition of harrasement, not that a phone call disturbed you drinking your tea while watching an episode of Eastenders.... If anyone is uncertain as to what constitutes harrasement I suggest you actually take the time and read the relevant legislation/OFT guidlines.
3) I would actually also go far as to say not to actually speak to Team Leaders, they are just as bad. If i remember correctly 90% of them were "promoted" from the collections floor and the remianing recruited externally so they are about as much help as an inflatable dart board when it comes to solving problems. As you mentioned Collette McAllister is probably the only person there that will take some sort of holistic approach.
4)...depends, yes I was rambling about other clients but when it comes to IJ Paypal/eBay dont contribute massively to their overall business. You are assuming other people dont get contacted regarding their overdraft/personal loans/credit cards/etc. You are assuming your experience with Paypal/eBay is a one size fits all when frankly it isnt. In the case of Paypal/eBay i know that what you are saying IS true, 99% of the time they dont have or dont have access to the documentation, but when it comes to other creditors it may not be the case. Applying your assumptions to every creditor is quite frankly wrong and other people may have really serious implications for assuming that what you are saying is correct.
5) DCAs do update their dialler systems, albeit at quite a substantial cost. So as you can imagine most of them choose an option with their suppliers that is probably the next best option to dialling random numbers and hoping for the best. Usually diallers update depending on actions of the call centre agents, which brings us back to #3.
6) There is no law against it. Frankly I really couldnt be bothered if I had to spend 50p to contact a DCA to tell them where to go/or have some sort of relevant discourse. If you dont like it I beleive that it is now a requirement that a phone number is available for the call back option which I beleive its an 0151 number in the case of Intrum. What you dont see is where those funds are actually going... I guess I dont have to explain who or what the CCCS is, however this chartiy is actually funded by Creditors and DCAs and free for "debtors" via fees placed on transactions. I dont really want to defend the use of an 0870 number but again I just want to point out that not everything isnt quite as simple outside your little box of assumptions.
7) Again, now that you have to defend your points you are giving more information which ultimtely should have been stipulated more clearly in your first post. But again it comes down to what is the legal definition of harrasement. Yes, constant calls can be construed as harrasement for ID theft cases after the accused take certain actions that are outlined in OFT guidlines, yet you didnt mention this...again with the "your experience fits all". You assume everyone has some sense to actualy do what is required of them before they go crying to the CAB/OFT/FSA about harrasement. There is a reason why only a small proportion of claims/complaints get looked at and the rest literally laughed at.

If you really wanted to share your experience I would have made it quite clear on what it is you have to do to first estbalish the ID theft. Following your experiences without doing so first, especially outside the scope of Paypal/eBay can be quite risky. I have no love for DCAs, but that doesnt mean anyone shouldnt deal with their debts properly no matter who are handling them if you actually owe the money or not. If you dont owe the money becuase of ID Theft etc then you still have to deal CORRECTLY with that issue rather than pay it/bury your head in the sand.

As for your most recent post...again with the assumptions and dispensing of information that may actually lead to serious implications for Looby Loo.
The creditor/DCA will persue ONLY account holder, in this case Looby Loo, all collection action/legal action will come down on only her head, unless ofcourse the account is in joint names. You may have merely given Intrum permission to discuss the account with your ex, they still have no legal right to demand money from him. Do you really think morallity even crosses the mind of the DCA/Creditor for more than a second? It may be possible to defend the claim if it gets to that point on the basis of the [***]-ex's actions but ultimtely until your name is taken off the account or the ex has admitted, in writting with all the relevant documentation proving ID then Looby Loo is still liable for the debt and responsible for any action taken to recover the amount no matter how unfair/immoral it is.

It is not uncommon for divorce rulings to outline which party is responsible for what debt, I therefore urge you to take legal advice from someone with an actual LLB or even better an LLM rather from than someone providing "advice" (no matter if he claims otherwise while he clearly is...) on an internet site. Gather or request statements/agreements from your creditors and go see your solicitor and outline everything your ex has purchased under your name, that includes transactions from a credit/debit cards and even joint accounts. The nature of Paypal/eBay accounts is naturally rife with ID theft becuase its just too easy to do it, however its always better to take advice from someone that knows what they are doing, but until you actually deal with the issue properly the debt is still unfortuntely your liability. The courts/dca/creditor cannot assume that your husband at the time was just attempting to fraud you out of money. Carl, do you really think this is a battle a DCA/Creditor will fight for on the behalf of the wronged party? Even if they did I would imagine their pressence in such a personal matter wouldnt be appreciated by most of the public anyway.

Said they were calling on behalf of paypal.

Asked if I could confirm my DOB and first line of my address. I said no, and they said "oh well we will just call you back then"

I said, "well there is no point"

they... "we will just call you back then", and hung up.


This is one of these "debt collector" type companies that threaten people and lie that they are legally allowed to collect a "debt" even without a court order. If you have even been conned with paypal, these are what you will get.

If you want to call them back, check saynoto0870.com

0151 4732626
General Enquiries
Also 0151 4721549
& 01789 415181

http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1161973309

Just have to say got to say had a call today and found this forum.

I know how dalliers work as been in industry for sometime. A employee on previous page mentioned the bad running of system. Just so you know the DMA guidelines on this : Cannot have more than 4% of total calls abandoned - this is whats happening when you pick up and noones there to take call. Its a sign their dialler is calling numbers faster than someone handling them.  This is against the DMA guidelines and they can be fined /shut down over this. Also be aware that a blue chip will keep within this 4% but its something that has to be actively monitored, companies like Intrum are more than likely running at a massive abandon rate - in region of 30% I bet which is unacceptable.

The best thing to do is complain to the relevant authorities - DMA etc
Best of luck .

Just this minute received a call from them.

I said who is it and they said it's a personal business call.
I said, it's a personal business call going on for 8pm?
she said, it's 20 to 8.  I said yeah, going on for 8pm...

Very bad attitude....[***] [***].

Laura called on behalf of paypal, saying I owe £237...

Asked to speak to home owner, in a rude manner. Told her to 'suck my díck', if she is going to be unprofessional, then its only fair if I am aswell.

Receive calls, on almost a daily basis, I do not answer though.

Ebay use these people - which has put me off ever using it again.
Received a call today from these disgusting people they frightened my children and were agressive and abusive, they would not disclose their indentity when requested but kept insisting on being provided with personal information and debit card details - which has got to be some kind of breach - hasn't it? All this over £11 which was paid yesterday!  This is a completely unethical firm and so are ebay for dealing with them.
Apparently Office of fair trading have loads of complaints about them please report them to
http://www.consumerdirect.gov.uk/contact?action=complain
lets get something done about it.

I keep having this company phone my home number asking for someone that does not even live at my address. I have told them this on numerous occassions and they still kept calling.

They are really starting to p**s me off.

Just got my first call. The chap also asked for someone I don't know. I asked him where he was calling from, and then asked him to repeat it, and then told him I couldn't understand what he was saying. Well, I couldn't until I looked the number up here - it's a strange name, isn't it?

Anyway he went away.

i just ignore them they were very rude 2 me now they can sing for their money if they were nice i may have paid but now oz o them they can go [***] themself i had enough probs of my own without their [***] on top of it

so i tend 2 hang up on them but they fone and when m8s answer they dont say who they are just tht they are callin 4 a personal matter

srew them shouldnt employ wasters like them

I work for so named company,
am not bein funny but where do you people get off insultin us to such a degree, if you dont like the calls then you should pay your bills in the future shouldn,t you

They keep calling my friend's mobile asking for me but won't tell me why. It's very odd!!! Don's like it, they refuse to say who or why they're calling.  When I call back there's only an answerphone

Message for Bob.

Bob I do pay my bills, but it p**ses me off when a company keeps phoning me for somebody that does not even live at my address. How many times have I got to tell you idiots.

Just got a call 5 mins ago and told the bloke on the phone that, that person does not live here and the rude tw*t said that's a nice way to introduce yourself and hung up.

Just got my second call, asking for the same unknown person.

Me: Ah, a re-run of last time...

Him: Oh, is that the wrong number? Sorry. Goodbye.

He was polite enough.

This number keeps phoning me every other day, but every time I answer, they just hang up straight away! Grrrr. At least I now know it's not anything legitimate though.

these idiots keep calling my mobile number every day. i have had no involvement with them at all in the past and they refuse to remove my number from their records

if any one knows what i can do to prevent this please let me know !

Poor old Tom (4 Dec) really has got his knickers in a bit of twist!

This is a self-help website.  No one who has been on the rough end of these crooks and, based on that, makes suggestions on how to limit the resulting damage is "giving advice".  The only people who really have pretended to give professional advice have been IJ - and that came from someone who most definitely did lack the relevant qualifications.  Can you work that one out?

I don't know what professional qualifications you have to advise on legal matters, Tom, but I'd guess they're limited or nil.  A decent lawyer would, at the very least, have read and understood the context.  You have not.  So only a sucker would swallow your apparently unqualified & evidently dodgy "advice" on how to respond to unfounded attacks by such as IJ.  Perhaps you work for Intrum Justicia?

English Law is underpinned (less well than it should be, of course) by the presumption of innocence.  The innocent citizen should not need to fight to defend genuine innocence & no one should be free to charge others with guilt without possession of compelling evidence.  IJ habitually acts without any such evidence when pursuing victims of ID theft.  IJ habitually refuses to hear any protestations of innocence & acts always on the presumption of guilt.

Once accused, the hardest thing - when the accuser is deliberately deaf & incommunicado - is to prove to them that you are not guilty.  You are left dealing with a blunt instrument of thuggery - "We'll keep calling until you pay".  That's why IJ deserves & should get no assistance whatsoever from its innocent victims, who may already be getting more than enough grief from other sources as further consequences of having their IDs stolen.

Had you had been less of a pompous ass, & taken the trouble to count back through the number of people writing in here to make the point that they owed nothing & were still being aggressively harassed by IJ, you might (unless you do have a secret agenda?) not have written as you did.

Email them on this with the number you want them to remove from there records and they will deal. i had a similar issue an they sorted it out. UKCustomerQueries@intrum.com

oh god i'm only 18 and they keep ringing me on my brand new sim card that i have only just gotten a couple of weeks ago, i dont have any credit cards or anything going through my bank accounts my mam still pays for everything after all i'm a teenager so why are they bothering me??? i'm a bit worried!!

Carl, and yet you realise what they do as immoral yes, but they do it so that they dont break any (current) laws while they are doing it. I'm afraid that I have more qualifications than you have letters in your first name and nope i dont work at the company. I can forsee more instults such as "well they arent worth the paper they are printed on" etc. If those thoughs cross your mind, grow the f*&k up. Frankly the only person providing dodgy advice is yourself. Hell, people are much better off seeking "advice" from the likes of Payplan or the CAB than follow your drivel.

Sob, sob, if people are getting "harrased" by a company, guess what it happens everyday. The only difference is if they have been a victim of ID fraud have they gone about the correct lines of establishing the fraud? This is one area of law which should be improved to help the victim, but guess what, by your own admittance not all areas of English law have a presumption of innocence so black and white, in this case there is no clear onus other than what is the result of pressure companies like this put people under to essentially force them to resolve it themselves. In this case unfortuntely its more productive to get the ball rolling and you sort the issue out yourself than to leave it in the "capable" hands of a DCA or the original creditor, since as I can imagine you understand how many people say "oh, i didnt know about that £15,000 loan" while they look at their brand new car on the drive. Not everything is limited to eBay and Paypal which is rife with ID theft anyway.

I dont have a back-ground of providing advice, ive admitted that on several occasions and obvisouly advised to go see a professional with experience in the particular areas. However, what you are doing is quite frankly disgusting. You do ofcourse realise that doing certain things you have said could lead to more negative concequences for the victims involved? At least I can apply some experience of the industry etc, but your presumption that you seemingly know how to completely handle the issue of ID Theft and dispense advice after what appears to be 1 or 2 20 min sessions from a CAB is quite laughable.