09064001800

Does anyone know how to contact these people without being charged to tell them kindly to [***]?

the numbers we have are 09064001999 called cfd another number they gave me to ring back on was 09064001812 not recieved the email they promised. and havent even seen my phone bill yet better get a refund scamming f**ks. has anyone actually had a loan?

i applied for a loan through yes loans, BIG MISTAKE!!!! They got me to ring these numbers 09064001800 and 0904001866, which in total cost £74.56 for all these calls!! they told me they'd accepted the loan and they sent me an aplication to sign and send back to them, so i did and i had to pay an admition fee of £69.50 also told me i'd have my loan in my account in 3 - 5 days, 2 weeks on no money, i ring up and they keep me on hold for age then when i do get through they tell me they gave all my details out and that they help find a loan for you, they are lying scum that have nothing better to do then make peoples lifes hell, ive been through alot this past year and want to get some debts off my back so i just had the one but it made it all worse as i recieved nothing and ended up paying out money i aint got

Citizens Advice top tips on fake loans:
* Never pay money up front
* Never give out bank account details to cold callers
* Be very wary of cold calls offering loans, and internet sites offering quick and easy credit
* If it looks too good to be true it usually is
* If you need credit, shop around, use a trusted source and always check the paperwork
* If you’ve already paid money up front for a non-existent loan, inform Trading Standards (·www.tradingstandards.gov.uk). The Consumer Credit Act says that all but £5 of any brokerage fees should be refunded if no loan is taken up within 6 months.
* If you suspect a scam or fraud, report it to Action Fraud 0300 123 2040, the National Fraud Authority’s reporting line.
* Get free, confidential, independent debt advice from any Citizens Advice Bureau (go to www.adviceguide.org.uk for more information and contact details).

After my last post on the 15th June 10, I can say I got a refund via a cheque today for the £33.39 that I had to pay to talk to these no good waste of spaces........
They ARE known as;
CFD
&
HORIZON FINANCE

Send your bills to
you WILL get a refund from
CUSTOMER SERVICES DEPARTMENT,
FREEPOST,
HORIZON.

their address on a website which is,
HORIZON FINANCE
7 ST PETERSGATE
STOCKPORT
CHESIRE
SK1 1EB

I sent a copy of my bill to both addresses.

Good luck people.

Can't remember having call just had bill in been charged

my missis tryed to get a loan it cost me £60 on my bill i have sent off my details i aint had no refund yet but will try all these other addresses if nothing i will go police and take them to court and claim compensation.

was into financial difficulties, and got a phone call from number above asking me to phone back for debt management and a relief. they issued me a reference number and promised to pay my phone bill made through the number. when the phone bill arrived (£50), i sent it to them through a freepost to the caller company called CFD or Cash Finance Direct but never heard from them since. just discovered it's a rip off and a kinda scam.
i need help as im still battling to pay up the bills.

wat was the adress and fax number you used to recieve your money back??

but who what was the adress that you sent it to??

Same thing for me . These rats they dont give a [***] about as just steal money.[***].

I had the same problem. The other name they use is Horizon Finance. CFD does not exhist or the address they give you on the telephone call. The address that seems most successful is:

Horizon Finance
7 St Petersgate
Stockport Cheshire
SK1 1 EB

It is not free post but whats the price of a stamp after being scammed out of £50???!!!

I have not tried this address yet so I can't comment on if if works or not. My bill is going in the post to that address today so I will keep you posted!!

Good luck! :)

If you dont already have it I have posted the address on this site, just a few comments below yours.

Carly, 07 July

Thanks and good luck

Was contacted by this company concerning a loan, the actual company is Horizon Finance, and when they say to you we will repay the cost of the calls, they do, we have just rec'd a cheque for £37.33. All they require is when you receive your phone bill with their number on it you send them a company and the cheque is sent to you. Although they only give you CFD Freepost as the address i can assure you this IS enough!

can somebody please give me the freepost address for freepost cdf s that i can claim my call charges back

thanks

please have you the address for this company i need to claim my call charges

My wife just received a text saying 'URGENT - Emma, a decision has been made regarding your loan. Call the number we gave you, or check your emails.' After reading all you posts, we decided to delete the text.

Hi,

I work within the Customer Services Department at Cash Finance Direct and after reading your posts I wanted to take the opportunity to answer some of the questions which have been raised on these boards.

WHO IS CASH FINANCE DIRECT
Cash Finance Direct Limited, trading as Horizon Finance, is a master finance broker who helps individuals to arrange loans. We do not lend the money ourselves, but take your details through our telephone service, and pass them on to our extensive panel of lenders with the intent of them making an offer of finance to you directly.

HOW DO I STOP YOU CALLING ME
We are a finance broker, and it is highly likely that we have obtained your details from a web site you may have visited in regards to an enquiry made in relation to finance.

If this is not the case, or you simply wish to be removed from any future promotional activity then we apologise for the inconvenience you may have experienced as a result of our contact.

There are three ways to remove your details from our promotional activities, all of which could take up to 36 hours to activate, the choices are:

Calling our automated telephone service by dialling 0161 246 0200, select option 1, and leave your personal details, please speak clearly and spell any unusual names, most importantly, please ensure that you provide the telephone number we attempted to contact you on and your personal details will be suppressed from any further promotional activities.  

Or

By visiting our web site http://horizonfinance.co.uk/remove.aspx and submitting your details electronically, again, this will result in your personal details being suppressed from any further promotional activities.  
 
Or

By sending a request via email to customerservices@horizonfinance.co.uk asking to have your details removed, please ensure that you provide us with your full name, address including postcode and most importantly the telephone number we tried to contact you on. If you would like to receive a reply from us to confirm we have received your request, please ensure that you ask us to do this within your email. Once we have received your personal details, we will endeavour to remove your details within 36 hours from our system.

WHY DO YOU USE A PREMIUM RATE PHONE LINE?
We are a business, and therefore cannot operate our service for free, the back-up support, underwriting department, customer services department, agent costs, extended opening hours and other benefits have a cost attached to them, we must cover this cost by the use of our premium rate call.

We are transparent with our customers and do not disguise the fact that we generate an income from the use of our Premium Rate service. The call charges are provided from the outset, you will be answered by an automated greeting confirming the cost of the call and maximum call time before any conversation takes place, allowing you, the customer, to make a choice of whether or not to continue with using our service. Using premium rate telephone lines allows us not to be guided by which of our lenders will reward us with the biggest commissions, but on which lender is right for our customers and their individual circumstances or loan requirements.

We do not charge upfront application or administration fees, there are many other finance brokers in the market who charge up to £70.00 to take your details and pass them on to a lender. If you call from a BT landline, at £1.50 per minute our maximum first call charge is £22.50, which is fully refundable upon request, unlike other brokers who can make you wait up to six months to recover your costs.  

A handful of the many benefits to using our service.....

* No waiting in a call queue when using our service.
* Dedicated agents dealing with your enquiry from start to finish.
* One of the largest lending panels in the UK with a dedicated underwriting department.
* A full “no questions asked” refund policy for any costs incurred in using our service.  
* Dedicated customer services department offering freephone support from 9am to 7pm.
* Long opening hours - 8am to 9pm on Weekdays and Saturday from 9am to 4pm.
* UK call centre employing local, friendly and knowledgeable staff to handle your call efficiently.    
* Investor in people and ISO 9001 accredited telephone agents dealing with your call.    
* Regular updates and lender contact details sent to you free of charge by SMS and also by  
 email.

I WANT A REFUND
We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try, and however many lenders we have on our panel, we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  

I HAVEN’T RECEIVED MY REFUND
We are not permitted to be paid from the proceeds of your premium rate call for a minimum period of 30 days, there may also be details missing that has not allowed us to correctly identify your call details which requires further investigation, to allow us sufficient time to deal with your request properly, please allow around 45 days from the date you posted your request for a refund before initiating contact with us. If 45 days have now passed, and you have not yet received a refund, there is a possibility that we may not have received your initial request.

We cannot be responsible for the postal system and regrettably there are instances where customers refund requests do not reach us, however, these are few and far between and still covered under our “no questions asked” refund policy.

In these circumstances, we would ask that you please contact our Customer Services team, ideally by email to customerservices@horizonfinance.co.uk or through our freephone service, 0800 195 1980, where we will investigate and promptly address your request as a matter of urgency.

I hope this will answer any initial questions you may have and ask if there is any further information required to please contact our Customer Services Director at customerservices@horizonfinance.co.uk  
 
Kind regards,
Cash Finance Direct

hi iv ad a phone call and been charged £34.40 i carnt afford 2 pay that much extra on top ov my bill what should i do ?

hi iv ad a phone call and been charged £34.40 i carnt afford 2 pay that much extra on top ov my bill what should i do ?