09064001800

How to get refund

Hi Stuart

I work within the customer service department at CFD please see below how to get a refund:-


HOW DO I CLAIM MY CALL CHARGES BACK?

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  

Regards

Customer Service Team

I was charged £43.53, from these bloodsuckers, absolutly fuming with them, promised a loan and never got one, they are fakes they take your money knowing your vunerable and in need, whilst i was told this was a free call stupid niave me!  now have a huge bill and still in need of a loan why tell people your a loan company when clearly all you do is rip people off!!! makes me sick how actual human beings could do this to someone in need!

Hi Rebecca

I work within the customer service and reply to your comments as follows:_

WHO IS CASH FINANCE DIRECT?

Cash Finance Direct Limited, trading as Horizon Finance, is a master finance broker who helps individuals to arrange loans. We do not lend the money ourselves, but take your details through our telephone service, and pass them on to our extensive panel of lenders with the intent of them making an offer of finance to you directly.

We have a UK based call centre just outside Manchester, our full postal contact can be found here: http://horizonfinance.co.uk/contact.aspx, we have offered our service since 1996.
Our company registration number is 03173946, our consumer credit licence number is 0503842, we are also registered with the Information Commissioners office number Z5629285.  We are accredited with the ISO 9001 award for approved quality management systems used in the running of the service we offer.

We have been heavily regulated to operate the service we offer since 1996. We are licenced by both Phonepay Plus for our premium rate lines, and The Office of Fair Trading for our licence to arrange financial products on behalf of our customers. We also comply with the Information Commissioners operating code when processing client’s personal data. We are exempt from registration with the FSA (Financial services authority) as we do not arrange secured loans or lend money ourselves.

Compliance is absolutely paramount to our organisation, we have scripted wording for our agents to ensure they say only what they are permitted to say, nothing more, and nothing less. This is further supported by our ISO 9001 award for approved quality management systems, both of which demonstrate our commitment to staff training to ensure the service received by our clients is fully compliant at all times.

HOW DO I CLAIM MY CALL CHARGES BACK?

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  


Regards

Customer Service Team

everyone should be very very careful they are very helpful or so they like you to think im on a contract phone and they said i could claim my money back my usual phone bill each month is £35 its now £75 its very very expensive if they ring u tell them to jog the hell on

three of them took  me £60

i was given this number from loan company that my phone bill will be refund but i didnt get any things back from them

You guys were lucky! This company CFD charged me over £160 in phone calls and SMS text messages. All I did was try and get a loan online, after being pushed from pillar to post by various web sites I was called by this company CFD. They make false promises and charge you loads of £ for the privelage of talking to you and sending you meaningless SMS texts. Once you have entered your mobile number they can send your data to anyone of their affiliates. I have complained to the Financial Ombudsman about this company, I can only assume they are now investigating my complaint on my behalf. BE WARNED. DO NOT EVER ENTER YOUR PERSONAL BANK/MOBILE NUMBER/DETAILS INTO A WEB PAGE GENERATED FORM it will open a floodgate of trouble.

Lies all lies do not trust this company.

what is the customer services free phone number for horizon

Just received my phone bill - £249.90 in total of which £219 was for calls made to 090 numbers, some of which when there was no-one in the house. This includes this number plus 3 others - 09064001895, 09064001899, and 09061931101.

Can I get the money back?? My phone company said I could write to them....

When are you guys gonna learn, calling an 090 number costs £££. Why should the company refund you just because you were stupid enough to call it!!!

thi snumba is also known as wentworth direct finance they are a money makin scam and charge for your phone calls both income and outgoing. they tell you that you have got the loan and to ring this number up at a certain time to get your loan speeded up and money in your account within 24 hours. its just a money making scam you do not get the money just big hefty bills. MONEY ROBBIN c***s    STAY CLEAR OF THESE!!!!!!!

Well thanks for the comments. All I can say is that according to the times given to me by my phone provider that the calls were made two of us were at work, and, the other in the house namely my daughter was at school. So we could not have made the calls.

Many thanks for your e-mail.

To enable us to make charges to your telephone bill as we work on a premium rate basis someone has to physically telephone our premium rate number we cannot make charges just by telephoning your number, we are heavily regulated by payphone plus and adhere to the criteria they set.

To apply for a refund please send a copy of your original telephone bill showing our call charges with a copy of the front cover with the bill payers name and address on to:-

Freepopst
CFD
SK1 1TA.

No stamp required, and the above address is all you need to write on the envelope.

Yours truly

Customer Service Team

This was the reply I received...

i have been dealing with CFD/horizon finance tryed on 0161-451-7010/0800-970-1170/08001951980 and i am also trying to get my money back after (like a fool) ring 0906-400-1856,i was given an address to send my telephone bill to so i can get my apox £12 back,all i was given was CFD FREEPOST that was the only address thay could give me however i also got another address, cfd freepost,floor 7,dale house,stockport,SK1 1 TA.

the only number i have got is,0800-970-1170 i hope that helps you ?.

i had to call that number 2 feel like an idiot charged me 17.98 fo 9 min call unbelieveble will try to send the bill to this adress see what will happen

They called me and they played this con on me also, i was the unsuspecting victim of these organised criminals, f*****g shut these bad dirty evil people down!!

They have obviously got some kind of licence to be a broker and must buy there marketing information from another company (external) probably something like Welcome Loans, or FLM bulls**t unsecured Loans or Horizon or (CFD) Cash Finance Direct, or someone else like that, they must be also operating in the uk be subject to the data protection act and the consumer credit act probably, i would contact the FSA or FLA or somebody like that to shut this company and companies like it down.

They just feed like parasites on the Poorest people in their time of real urgent need, simple as "shut them down"!!! because they are doing massive amounts of damage to society and the economy.

is this the company that gives loans i be send in for my refund 38 40 please send it to me