09064001800

i had the same  crap from  CFD promised me aloan gave me a number to ring  the call cost  me 23 pounds ,and was told to ring back on another 09064001895 which cost me  14 pounds and still no loan, I suggest contacting the financial ombudsman service there telephone number is 08450801800 and there fax number is 02079641001  or can contact them by email which is  WWW.FINANCIAL - OMBUDSMAN. ORG.UK ,YOU ALSO CAN CONTACT THE F.S.A ,

I would also like to point out that  there are a lot of broker  company,s out there who also feed off of the people who need a loan , just be very careful of who you are dealing with .Most broker companys only want your  dosh  and nowt else , I have had 13 broker company,s contacting me all of them promised  me a loan but none of them delivered . i have been able to get all of my dosh back except one, and that company is called the loan center . net  PLEASE, PLEASE DO NOT DEAL WITH THIS COMPANY THEY ARE ONE BIG SCAMMING BROKER ,THEY ALSO ARE CALLED VERITABLE FINANCE LTD ANY ONE WHO GETS A CALL FROM THEM JUST TELL THEM TO JOG ON AND PUT THE PHONE DOWN. BAZZA.

Hi Jellyfish

I work within the customer service department of CFD and it was myself who replied to your query re the telephone calls from your phone and who to get a refund - I have looked you up on my system and as yet we have not received any application for a refund from yourself.

We are heavily regulated to our premium rate service and as I have said previously the only way to incur these charges is for someone to physically ring our telephone number.

We await your application for a refund.

Yours truly

Customer Service Team

Hi Bazza

I work within the customer service department at CFD

We are Cash Finance Direct and have no connection whatsoever to the company mentioned in your message i.e. Veritable Finance Limited.

Yours truly

Customer Service Team

Hi F. Newman

I work within the customer service department at CFD

HOW DO I CLAIM MY CALL CHARGES BACK?

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  


Yours truly

Customer Service Team

Hi Kala

I work within the customer service department at CFD.

We are Cash Finance Direct Ltd and have no connection to Wentworth Direct - the telephone charges only occur if you physically ring a premium rate number - the charges don't apply if the number rings you.

Yours truly

Customer Service Team

Hi Gemma

I work within the customer service department and reply to you post as follows:-

HOW DO I CLAIM MY CALL CHARGES BACK?

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  




Yours truly


Customer Service Team

i have nearly been caught up in this scam too! f**king jokers!!!! said they could offer me a loan!!

Hi Mel

I work within the customer service department and reply as follows:-

WHO IS CASH FINANCE DIRECT?

Cash Finance Direct Limited, trading as Horizon Finance, is a master finance broker who helps individuals to arrange loans. We do not lend the money ourselves, but take your details through our telephone service, and pass them on to our extensive panel of lenders with the intent of them making an offer of finance to you directly.

We have a UK based call centre just outside Manchester, our full postal contact can be found here: http://horizonfinance.co.uk/contact.aspx, we have offered our service since 1996.
Our company registration number is 03173946, our consumer credit licence number is 0503842, we are also registered with the Information Commissioners office number Z5629285.  We are accredited with the ISO 9001 award for approved quality management systems used in the running of the service we offer.

We hope this will answer any initial questions you may have and ask if there is any further information required to please contact our customer services director at customerservices@horizonfinance.co.uk  
 

Regards

Customer Service Team

i needed a loan desperatley they sent me a text to ring them back i rang them back from my sisters contract phone and they told me that i got to send the bill back to the freepost address and i did and my bill was 90 pounds i sent it till this day im waiting for the reply buh no luck ihs a scam please dnt fall for ih lyk i did :( they take advantage of vunerable ppl sick ppl. they will get whats coming to them soon

I received a call from CFD regarding a loan application I had made  also and was told i will get a refund on calls made first call I wa son 15 mins , then i was told to ring back at 7 pm and given another 0906 number to ring , was on the tel to them for 10 mins got my bill in and I have been charged 65.00 I think this  disgusting and I will be taking this to watch dog and  the finaancial omnbudsman  people like that should not be allowed to get away with this   I am now with a debt advisor and my advisor   use to work for them  and states they do rip people off  always ask for the free phone tel as they do have 1

this company prays on vulnerable people who are desperate to get a loan, my mum had an unexpected phone bill from an unknown source with 2 phone calls on it 09064001800 and 09064001900, £15.28 AND £25.39 respectfully further investigation from myself shows that the two numbers relate to a company calling themselves horizon finance.
they always get two payments from you and you dont know until you receive your phone bill. my mum wasnt even looking for a loan her phone was used by my desperate brother without her knowledge who we found out received a letter from them to tell him to phone the number for a guaranteed loan which doesnt exist!! they just want you to phone them to get your money off you from your phone bill.
this company must be stopped as they are making their money from people who havent got money unfortunately this has effected an innocent person as well. if you have been put into this situation its because you are either a victim of your own misfortunes of not being able to get credit or you are a innocent person like my mum, i am also a victim too of this unscrupulous company. as i now have to get involved to get the money back for my mum who hasnt got the money to lose.you only come across companies like this when you are looking for a loan and your credit rating is rubbish!!. if this is the case doesnt matter how much in trouble you are in debt keep away from this company as your nightmare will become worse.

If you look here, you'll note that...

CASH FINANCE DIRECT LIMITED
7 ST PETERSGATE
STOCKPORT
CHESHIRE
SK1 1EB

Companies House Number: 03173946
Incorporation Date: 15 Mar 1996
Latest set of accounts:Filed on: 22 Jan 10
Made up to: 30 Apr 09
Financial Year End 30-04
Capital: £1,000.00 (as at 26 Jan 2011)
Accounts Overdue (as of 22 Mar 2011)

is in Voluntary Arrangement. This means they are starting to wind themselves up. Vanish!

In simple language what this means is that
1) You MUST claim as soon as you can
2) NEVER ring 09064001800
3) Do your own brokering on a site like moneyfacts.co.uk

Simple company details version here:
http://www.companiesintheuk.co.uk/ltd/cash-finance-direct

More extensive from Companies House:
http://wck2.companieshouse.gov.uk/

Snappy and apt report from the Daily Mirror, where you also comment, as here:

http://blogs.mirror.co.uk/investigations/2010 ... orizon-fin.html

---
Same old scam from Horizon Finance

BY ANDREW PENMAN ON NOVEMBER 18, 2010 12:00 AM IN DEBTS AND LOANS

It's 12 years since we exposed Horizon Finance, the Stockport loan brokers run by Mark Pickston, revealing how customers were kept hanging on his £1-a-minute phone lines.

Wind forward to 2010 and Horizon Finance, the trading name of Cash Finance Direct Ltd, has just been fined £50,000 by the premium rate phones watchdog PhonepayPlus.

It ruled that customers were misled over costs of calling and, yup, suffered unreasonable delays.

"Compliance is absolutley (that's their spelling) paramount to our organisation" boasts the Horizon website.

Course it is Mark.
----

Earlier tales here:
http://blogs.mirror.co.uk/cgi-bin/mt425/mt-se ... horizon+finance

i was told i could recieve a loan from this company, only to be referred back to sites i had already been on.. whats with the long process of getting our money back? mite have to go looking for people....

on the 18 february i called this number 09061931113 for a loan with my contract phone about 15 min, now that O2 charged me £25, but the loan company told me that the minutes are refundable. since now they havent refund me.

Hi Kenny James, Aprentis, Martha Ngalula

I work within the customer service department at CFD to apply for a refund please see details below:-

HOW DO I CLAIM MY CALL CHARGES BACK?

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  

Regards

Customer Service Team

They may have run out of money:

If you look here, you'll note that...

CASH FINANCE DIRECT LIMITED
7 ST PETERSGATE
STOCKPORT
CHESHIRE
SK1 1EB

Companies House Number: 03173946
Incorporation Date: 15 Mar 1996
Latest set of accounts:Filed on: 22 Jan 10
Made up to: 30 Apr 09
Financial Year End 30-04
Capital: £1,000.00 (as at 26 Jan 2011)
Accounts Overdue (as of 22 Mar 2011)

is in Voluntary Arrangement. This means they are starting to wind themselves up. Vanish!

In simple language what this means is that
1) You MUST claim as soon as you can
2) NEVER ring 09064001800
3) Do your own brokering on a site like moneyfacts.co.uk

Simple company details version here:
http://www.companiesintheuk.co.uk/ltd/cash-finance-direct

More extensive from Companies House:
http://wck2.companieshouse.gov.uk/

The Daily Mirror have an ongoing investigation and you can write to them here:
http://blogs.mirror.co.uk/investigations/contact.php

Hi Sarah

I work within the customer service department at CFD and reply as follows to your posting.

In response to your comment, we entered into a CVA nearly two years ago; a voluntary arrangement with just one single creditor. We did this to protect the customers we serve, as we are not in the process of taking the easy option of “winding ourselves up” to the detriment of others.  Rest assured we have sufficient resources to ensure that every single client wishing to obtain a refund will be given one without question.    



If you wish to obtain a refund please send a copy of your phone bill in the post to



Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA



If you have not heard from us or received your refund within 45 days of you sending the request to us, please e-mail our customer service department at customerservices@horizonfinance.co.uk who will be happy to look in to this for you.


Yours truly


Customer Service Team

My housemate was trying to apply for loans and we ended up with two calls on our phone bill. One from this number that was 9:55 mins and cost £15.34, and the second number was 09061931124 lasted 14:39 mins and cost £22.59.

How do we claim this back?