866-542-6911

Why don;t you people just answer your phone. Why google who is belongs too.

I wonder if you answer it if it would go on your mobile to mobile minutes?? I had a problem one time and had to hold for 30 min for customer service. Then when I finally got someone she was in Philippines. She didn't speak english very well and we couldn't understand each other. I finally just had to tell her I'm sorry that we not getting anywere not understanding each other and hang up. I guess sprint is one of those companies that send their jobs overseas to pay them less money.

Continued call with no message left.

I called Sprint and told them to take me off their list and they still called me back!!!!

I am MAD they called me at 6;30 over spring break, I'm pissed

I've actually had great service with Sprint - I'll admit they've screwed up some times on their billing, but it has always been resolved within 2 calls to them.

Best of luck to anyone who has Verizon - I've had several different issues with their service in the past, and NEVER were they fixed on the first try.  One issue I had I repeated so much, that I honestly recorded myself explaining the issue so I didn't have to waste my breath the 30+ times that I called, speaking to various representatives in various depts....

Recently got calls from 407-207-0820, now they have tracked me to my cell. NO wonder none of the regular consumers believe in the phone companies... they won't protect the regular guy!

I just had this call and the voice message was in Spanish -- also, I to am having problems with Sprint -- I was on hold for 26 minutes yesterday to get a phone reactivated and it was charged to my minutes. If we are using our phone to call them they should NOT charge you your minutes. I cannot wait until my plan is up. If I had the additional $200.00 to get out of this contract I would do it in a heart beat. When it was just Nextel I had wonderful service. I think Sprint sucks big time.

called several times, left no message

another call today -- I got one yesterday -- with the same information -- left a voice message in Spanish -- I am very upset about this. this is using my minutes for the call -- plus that, Sprint is a terrible company -- as I stated yesterday in my comments as soon as my contract is up I am going with another company

I received calls from this number twice today.  I did not answer either and before I checked it on here I already programmed my phone to not ring when it calls.

I wanted to post here to describe my experience with their customer service.  Several months ago I attempted to cancel one of my two lines but was persuaded to hold onto both of them temporarily because I was offered three free months.  On the day after the free months were to expire I went to the sprint kiosk in my local mall.  I canceled the phone line and changed my plan.

When I received my first bill it was about double what I thought it would be so I tried to access my account online.  I was not able to find a detailed bill and I subsequently just paid it figuring everything would be fine with the next bill.  Turns out, that bill was even higher.

So I called customer service, first attempting to do so by pressing *2 on my phone.  I received a message that customer service could not take my call at that time.  So I looked on the web site and found a customer service number.  I got through to an operator and explained my problem.  She told me that even though my free months ran through the seventh of the month my new billing period began with first so it was prorated for a week.  Now, my bill should be about $48.00 a month now and the prorated bill was almost $83.00.  When I asked her if it seemed a reasonable that I was charged $35.00 for a week she saw no problem with that.  I asked to speak to a supervisor.

A gentleman answered the phone and I immediately asked him are you or are you not a supervisor since I once supervised in a call center.  He told me no but that he was specially trained to handle escalated calls.  I found that interesting depending on their definition of escalated since I am not a yeller or a screamer.  Anyway, he then sent me to an actual supervisor who I told my story to again.  Her statement was let me look at your account and I will see if there is something I can better explain to you.  While she was doing this I received a text message from sprint because I was trying to reregister on their webpage.  Attempting to clear the text message off I accidentally hung up the phone.

So I call that 800 number back again and ask do you have more than one call center?  This girl told me they had several.  I asked her if there was a supervisor there by a specific name and she did not know because their call center is very large.  Therefore I told my story again.  Suddenly, this girl starts looking through my account and comes back on and tells me that she had already credited me $200 but would have to get a supervisor to credit an additional $50.00.

Now I have to tell you I love this girl she listened to me she understood I had a problem and most importantly she did not make me feel like I was trying to cheat sprint.  She does have a problem with math.  I mentioned to her that seemed high and that I only wanted my bill to be correct.  As we began to figure out what the correct amount should be I was suddenly cut off.  I had nothing to do with that this time.  I attempted to call back and received the message that this line could not accept my call at this time.  I am guessing that is what happens if all of their lines are busy.

This was two days ago.  At this time the $200 credit has not been changed.  I did some math and I don't think it is off by more than 75 or $80.00.  I have decided that I am going to wait until my next bill comes out before I call back to talk about correcting the extra credit.

What I believe I learned I already knew for the most part.  First, if you don't like the operator that answers hang up and call back.  Second, do not assume you've been given to a supervisor just because you ask for one.  Third, when a customer service representative is telling you they cannot do anything they are essentially telling you that they do not believe you.  There is a certain limit that all CSR's are pre authorized to adjust.  It appears that sprint operators are capped at $200.  Fourth, when I called the last time that I actually got through to someone she read out loud the note the previous operator placed on my account.  That was the supervisor.  Why is that important?  Because if you do actually go off on these people or are rude then every operator you talk to from now on will know it and you will pay the price.

No hablo espanol!!

I just switched to Sprint from Nextel. I know they're the same company but they still use seperate networks. Nextel was bad for my area, Dropped calls all the time and practically planting my face against a window to get it to work. So, I made the switch Thursday and all is good now.

I agree, Sprint does have one of the best networks out there.

F*ckers from sprint eh? Ugh, talk about charging you without knowing it. They started charging us for INTERNATIONAL CALLS. We don't know anyone internationally. WEIRDO'S.

I received phone call from this number in my cell phone. When I called back it was busy. I gooled the number and understand it is from Sprint.

After reading above stories, I find Sprint is a sucker. I am a customer for about 10 years or more for my 4 cell phones. My daughter broke her phone last year and instead of buying new one , I switched her phone to one of my old phones that I did not use for a long time. The phone set is about 10 years old also. Now I found out that Sprint introduced a new service agreement with me that would go up to Aug of 2009. This is how they treat old customer for just switching the phone because it broke. The message is, Sprint is a monkey business. The last CEO got fired and got lot of money as compensation. That is how American companies run. Dump the company in the drain, take millions and run away.

Its Sprint non-customer service

FIRST WE SHOULD LINK THIS EVERYWHERE HUMANLY POSSIBLE-I WILL-
I JUST WANTED TO POINT OUT TO THOSE OF US THAT STILL HAVE BRAINS AT ALL, YOU WILL NOTICE THE SUDDEN RASH OF "OW I LOVE SPRINT" PLUGS PLACED THROUGH THIS BOARD-
HELLO????? ITS SPRINT EMPLOYEES duhhhhhhhhhhhhhhh
FOR THOSE STUPID JAC_ARSESS THAT MADE THOSE "QUOTE" FAKE _
POSTS",  YOU CAN GO F YOURSELVES AND I LAUGH BECAUSE YOUR JUST ANOTHER MINDLESS CLOG IN THE SPRINT TRASH CAN.
IM GLAD I FOUND THIS PAGE-THIS STUPID NUMBER KEEPS CALLING ME-ITS [***]-WHY DOESNT THE FCC DO SOMETHING ABOUT THIS HARRASSMENT????????

AFTER READING THIS I HAVE COMPLETED MY ASSESSMENT ABOUT SPRINT-WHAT I ALREADY FIGURED-TIME TO MOVE ON-BESIDES THERE ARE NOW A BUNCH OF CHEAPER PROVIDERS OUT THERE WITH THE SAME SERVICE-LOLOL
     I JUST REMEMBERED THE STUPID SPRINT COMMERCIAL I  RECENTLY SEEN NOW PROMOTING THE $99.00/M($126.00 WITH ALL THE BS TAXES) ALL YOU CAN USE PLAN LOLHAHAHAHAHA
 
-WHAT LOW BROWE SPRINT MARKETING IDIOT THOUGHT THAT UP-

I JUST CALLED A COMPANY CALLED METRO PCS- ITS 49.00(59.43 W TAXS) SAME PLAN AND NO LIMIT ON ANYTHING-,-I HOPE EVERYONE THAT READS THIS DOES SWITCH-WHAT EVER PROVIDER YOU CAN FIND THAT WONT SCREW WITH YOU LIKE THIS-
ILL CHECK BACK IN A COULD OF MONTHS AND LET EVERYONE KNOW WHAT I THINK OF MY NEW_very soon-AS IN TOMM-SERVICE WITH METRO IS LIKE-
PEACE  
PS FOR THE IDIOTS THAT I TALKED TO AT CUSTOMER SERVICE TODAY AND THOSE MORON PUPPETS MAKING LAME LAME LAME POSITIVE POSTS ABOUT LINE QUAILITY ECT HERE.  

YOU CAN AS MR. GARRISON FROM SOUTH PARK WOULD SAY:
""YOU CAN GO TO HELL: YOU hEAR ME-- GO TO HELL, AND I HOPE YOU DIE""

PSS THANKS TO THOSE THAT HAVE MADE THIS SITE POSSIBLE -PLEASE DONT LET SPRINT BUY  U OFF TO KEEP US ALL SILENT

I called the number back and it is for a customer service survey for Sprint....the recoding said if i did the survey none of my Sprint minutes would be used................in any case I hung up!!!

Sprint's Customer service has been getting better in recent months. I know I may the lucky minority.  Although yesterday when I called them they asked me to call back later- they couldn'ty help me because their systems were being updated-  in the middle of a weekday?! HELLO?  Today when I called I got in and out, with my issue resolved in about 5 minutes and the Rep actually had a clue of what I was talking about.  Of course, now I've just kinxed myself...