01277897600

http://www.youtube.com/watch?v=3DeG9dUWRNs

steve jakes sends porn to his customers with their invoices

to eleborate on my posting above i advertised with motor trades in 2010 and with the welcome pack came a cd with the above utube link on when i cliccked on it it opened up a stripper. i told them and they denied it. but facts are this. since i advertised with them they have sent me porn images and i think they get paid by you tube for every click on them.
i can supoort this claim. please do not delet this post mods as this is a scandal.
i am considering reporting to ofcom. they will send you porn

I am a victim and not a happy customer, and motortrades .co.uk have upset lots people. take it on the chin like you expect all the people on here to do

That's interesting, were they "escorts"?

http://company-director-check.co.uk/director/916401905

Short name - Steven Jakes
Director ID : 907530778
Year of Birth: 1971

MOTORTRADES LIMITED

http://company-director-check.co.uk/director/917266864

Steven Jakes
Director ID : 917266864
Year of Birth: 1971
    
ESCORT RESOURCER LIMITED

Both companies registered at:

The Coach House Baddow Park
West Hanningfield Road
Chelmsford
Essex
United Kingdom
CM2 7SY

Had I not witnessed the absolutely shocking telephone tactics used by Motor Trades Ltd personally, I would never have believed any of the claims made here by other victims of this so-called company.  I heard just one of several telephone calls made to my employer recently and I have never heard anything like the level of abuse that was leveled at my boss by the representative from Motor Trades Ltd.  I felt literally like I had just been 10 rounds with Mohammed Alli - and I was simply witnessing this shocking dialogue.  The bullying tactics were outrageous!  I can fully understand the anger expressed by other victims both here and elsewhere on the web.

There seems to be a gulf sized difference between the manner in which customers are spoken to on the phone and how the "customer services" would like to be perceived in writing here.  The standard message seems to be that Motor Trades Ltd is very keen to resolve any issues and invites all complainants to contact them via phone to sort any issues out.  This wouldn't be a problem if it wasn't for the inability of the people tasked with manning the phones at Motor Trades Ltd to converse with anything other than chronic aggression and intimidation.  It seems that the business ethos is to send the "heavies" in whenever anyone disputes the unexplained hike in fees between year 1 and year 2.  It was from £400 to £1800 in our case (which included the pressure selling discount which needed to be "taken immediately or else!").

I can thank Motor Trades Ltd for one thing - we have all learned a very expensive lesson in all of this - and when they eventually get closed down and that really is just a matter of time - they and going to find it a lot harder work to find gullible idiots like all of us next time around.  I was told by one of the authorities I contacted in this matter that sadly people like Mr. Jakes and Mr. Corby are a bit like the phoenix in that when this venture folds they just start up another doing the same thing.  Let's all just make sure that we've learned this lesson well - they won't catch me or anyone I work for ever again ;-)

Keep reporting your experiences - the noose is tightening and the more victims speak out the more likely it will happen sooner rather than later.

To Motor Trades Ltd - who if they follow their usual tactics will respond to this entry:  No! I do not want to contact you to discuss any issues that I may have.  I "opt-out" of your bullying tactics!  You should perhaps consider that 'where there is smoke there is a very good possibility there is a fire'.

i spoke to trading standards about the complaint i had and they said as i have signed the contract i am duty bound to pay it and it was my fault. not a lot i can do then. they said they have had comlaints but also said complaints are down to the company to resolve and they some are sorted. lesson. dont sign if you dont want it.

That is definatly not what trading standards have told me!!

Vince,
I can only suggest that you read all the posts on the following sites (there are also many others) which will give you a great deal of interesting insight into the modus operandi of Motor Trades Ltd.  The victim posts are all pretty much the same as it seems the bullying, verbal abuse and heavy handed tactics is universal, as is the huge unjustified and unexplained increase in the rate from year 1 to year 2, but read them all and one or two do provide some ideas of who to contact for assistance.  

Surprisingly it is the replies written from Motor Trades after every victim complaint that offers the most insight into what you need to do when one of their customer representatives calls you on the phone.  I’m not so sure about the bit where they ask you to call them on a direct number to talk to a nameless operations manager, as it seems all you seem to expose yourself to is yet more verbal abuse.

The interesting bit is the little details they share.  From what they say it seems that in order for this “auto-renew” to be valid they need two things from you, firstly they need a “yes” or agreement over the phone (they tape these) and then they need you to ‘e-sign’ the email contract that they have sent you.  This happens automatically when you open the contract they email you (again this is recorded by time, date, IP Address etc.)  From what Motor Trades says in their responses to the victim claims, the e-contracts are not valid without this - regardless of what they seem to be saying in their terms and conditions from the first year.  

All I can suggest is:
1. DON’T LET THEM GET HOLD OF YOUR MONEY!  Immediately cancel your over draft, move all funds, cancel any credit cards of any account they hold information on.  Contact your banks fraud division.

2. DO NOT accept, agree to or say ‘yes’ in any way to the bully who phones you up to renew your advert.   It's the reason he's continually calling back.

3. DO NOT open any emails from them as several people claim to have been duped into e-signing their e-contract this way.

What is the most shocking of all this is the brazen confrontational style the Motor Trades Ltd representative uses when he phones.   His goal is clearly to intimidate you into acting quickly, without  any time to think rationally about what he is saying or more importantly, what you are doing.  All he wants is for you to say ‘yes’ so he’ll then go away.  

From other posts on here it looks like perhaps the winds of change are blowing?  

http://www.canyoutrustthem.com/index.php?go=q ... or+Trades.co.uk

http://www.complaintsboard.com/complaints/motor-tradescouk-c452400.html

Happy reading!

To Whom It May Concern:

We’d like to make clear the way that our order process works and try to clear up any confusion that there may be with regards to some recent postings.

1
Our standard agreements contain an automatic renewal provision, just like agreements with BT Customer Street, ufindus.com and many other internet providers including many internet services offered by Yell.com and BT

2
This is made clear in the contracts and agreements issued at the point of order

3
Reminders are issued throughout the term of the agreement to remind people of automatic renewal and to tell them how to cancel the provision if they don’t require it

Automatic renewal can be cancelled quickly and easily by email if this element of the campaign is not required.

4
When a renewal approaches, we mail a specific renewal pack out, using a letter worded and prescribed by Trading Standards – this letter ensures that no legislation is breached, and makes clear how the renewal can be cancelled

-    This pack provides a further 21 days for the automatic renewal provision to be cancelled with no obligation to renew should you cancel the provision at that stage
-    If you do not contact us within 21 days to withdraw your right to the renewal or to the extension of the agreement, we will bill you for a further term in accordance with your signed agreement and contract

Our standard rate card prices have not changed since late 2011 and have not increased on a like for like basis in almost two years.

5
If you have received a telephone call from our Sales team regarding a new order, and you do not wish to proceed with the order, you should open the electronic agreement on your PC, Smartphone or Tablet and press the REJECT AND CANCEL facility

6
This cancels the order and no contract is formed, and nothing can, or will be billed to you

7
If you wish to proceed with the order, when you have opened the contract, press the ACCEPT AND SIGN facility – at this stage a contract is formed and you will be billed

Our sales process is robust, and protects both parties to the agreement. The purpose of the recorded confirmation call is to confirm the salient terms of the order prior to the electronic agreement being generated, and to ensure that the agreement is produced correctly and with accuracy;

There is a clear choice when the electronic agreement is opened and downloaded – to either REJECT AND CANCEL or to ACCEPT AND SIGN – if you do not wish to proceed for any reason, simply click the REJECT AND CANCEL facility.

If you have any direct complaints, the best way to resolve the position is to contact our Operations Team directly, which you can either do by email to operations.manager@motortrades.co.uk or by calling 01277 89 77 70 asking for Operations.

Our Operations team is not faceless, they will do their best to assist, and a member of the team will be happy to help.

We hope that this has clarified the position, but as stated, we will be happy to help any complainant on a one to one basis.

And finally, we should keep things in perspective, we have over half a million on-line listings live, and any operation of that scale, will inevitably, have a number of unhappy customers. We are aware of around 50 on-line complaints, which represents 1 in every 10,000 or so listings.

Yours faithfully



Operations


-

Still havent answered the bullying allegations though???

To Whom It May Concern:

If a Customer does not wish to make a new order, or has changed their mind prior to e-signing, they should reject and cancel their e agreement.

If a Customer wishes to cancel an automatic renewal, they should simply email us and cancel the automatic renewal by emailing operations.manager@motortrades.co.uk quoting their agreement number.

If a Customer receives a renewal pack through the mail and they do not wish the contract to renew automatically, they have a further 21 days in which to cancel the automatic renewal.

All agreements are signed at “arms length”, we do not deal on a face to face basis with Customers at their own premises and therefore, we are unsure as to how “bullying” could occur.

Any genuine customers with an issue that requires assistance or a resolution simply have to contact the Operations team who will do their best to assist and resolve the matter.

Yours faithfully



Operations

You are unsure of how it could occur? Read the rest of the posts!!!

http://blogs.mirror.co.uk/investigations/howto/defend-small-claims-case.html

"How to... Defend a small claims case
We've come across numerous cases of conmen who unfairly demand payment for goods or services, and threaten to sue if not paid.

Small businesses are often targeted, being told they've ordered ads in publications they've never heard of, or have ordered an entry in a business directory.

The conmen behind these scams often threaten legal action, but a hearing in open court (with us on the Press bench and Mirror photographers waiting outside) is the last thing they want.

Remember, if you haven't ordered something, a court is unlikely to make you pay for it.

You should write to the person demanding money explaining why you will not pay. Send the letter by recorded delivery and keep a copy. Should the case go to court you can use this in your defence. A solicitor is not necessary.

If you do not owe a debt, do not be cowered by threats of having your credit rating ruined if you don't pay. Even if you lose a case in the small claims court, your rating will not be affected if you pay in full within a month."

http://blogs.mirror.co.uk/investigations/contact.php

Contact Penman and Sommerlad

USE THE FORM BELOW TO CONTACT INVESTIGATE

Thank you for using this form to contact us. We can't promise to reply to every complaint. But this column wouldn't manage without vital intelligence from our readers.

http://www.dmcommission.com/adjudications/2011/01/bt-customer-street/

"BT Customer Street – complaint about direct marketing

July 21st 2009

This related to a sales call during which a consumer agreed to sign up to a three month trial period. The consumer did not wish to proceed beyond the trial period, but claims monies have been taken from his account without his consent. This complaint was upheld as it is a breach of direct marketing standards not to address consumer and business complaints. Complaint upheld.

If you believe a DMA member is in breach of the Direct Marketing Code of Practice then contact the Direct Marketing Commission – you can alert us to an issue you see here http://www.dmcommission.com/make-a-complaint/complaints-form/ "

http://pmmonline.co.uk/news/members-turn-iaaf ... ectory-problems

"Members turn to IAAF for help with Internet directory problems

21 Jun 2012, 11:03

IAAF members have been contacting the Federation offices concerned about arrangements they have entered into with the specialist Internet directory Motortrades.

To help them, the IAAF has been giving advice and links to the Federation’s 24 hour, 7 day per week, legal hotline. In addition IAAF Chief Executive Brian Spratt has been in contact with Motortrades on members’ behalf and, so far, has successfully concluded an amicable resolution to a member’s problem, with work ongoing on behalf of other IAAF members.

The reaction follows concerns surrounding Motortrades, which were the subject of a warning by legal firm Lawgistics. Of particular note was the section of Motortrades standard terms and conditions which required their clients to cancel their contract 60 days before the anniversary date. If not the agreement will, apparently, automatically renew; but not, say Lawgistics, at the same ‘introductory price’ previously paid.

Lawgistics warned that the directory firm would then contact the client by phone and demand payment of, what they report as “an exorbitant sum, possibly as much as £11,000”. The legal firm recommended that under no circumstances should clients make any payment, as “it will not end the matter”. Instead Lawgistics suggested concerned companies should contact them as they are collating a casefile about the firm.

The queries to the IAAF appear to confirm the contract terms, although the sums for renewal have not reached the levels reported by Lawgistics.

Brian commented: “We have spoken at length to Motortrades, who have expressed themselves willing to examine clients’ complaints and attempt to resolve any issues. This has been successful in the first instance we presented to them, and we’re hopeful that it will be the case with other members’ problems. In the meantime, any members using Motortrades’ directory service should make sure they know the deadline date for cancelling the arrangement, should they wish to do so.”

Members with concerns on this topic should contact the Federation office for advice or for details of the Federation’s legal helpline."

===========================================================================

http://www.iaaf.co.uk/contact/

(this page contains an email contact form to submit your www.motortrades.co.uk complaints)

Postal Address:

IAAF
Aftermarket House,
5 Marlin Office Village
1250 Chester Road,
Castle Bromwich
Birmingham
B35 7AZ
United Kingdom

Please note for Satellite Navigation use Post Code. B35 7AF

Telephone and Fax:

Tel: +44 (0)845 3131 506
Fax: +44 (0)845 3131 508

IAFF Independent Automotive Aftermarket Federation is a trading name of Automotive Distribution Federation Limited. Registered in England 04036823. Registered office: 5 Marlin Office Village, 1250 Chester Road, Castle Bromwich, Birmingham. B35 7AZ.

http://www.youtube.com/watch?v=3DeG9dUWRNs

steve jakes sends porn to his customers with their invoices
Caller: m trade

I received the above link with my invoices

i have a call from this person trying to rip me off for 5500 pound for a advert i didnt even want

Dear Darren

We are sorry to learn of your complaint, if you have received a telephone call from our Call Centre, and you do not wish to proceed with an agreement or order, please open the electronic agreement, and click the REJECT AND CANCEL button.

This will cancel the agreement that has been issued, and no payments will be billed or payable.

If you do not wish to cancel the agreement yourself, please email operations.manager@motortrades.co.uk quoting the order number, and we will cancel the order for you.

Darren, in order to be invoiced or billed, you would be required to confirm the order by way of a recorded telephone call and also sign a new contract, if you do not complete both of these, you will not be billed.

If you have any queries, just let us know and we will be happy to help.

Yours faithfully



Operations
01277 897770

"Our Solicitors, Sanders Witherspoon LLP have been instructed to monitor this forum for further postings of a defamatory nature and where appropriate take action against the author, using a Court order where required to discover the IP Address of the author, obtaining details of the identity of the person or persons from their ISP.

Unfortunately in the past we have had to take action against individuals who feel that they can publish defamatory or baseless statements on-line. We feel that forums provide a great opportunity to provide genuine feedback and indeed we value that, however, we will not accept baseless and defamatory postings many of which constitute a grave libel."

Sir, there is no precedent to support this impotent assertion where an internet forum is US hosted:

http://blawgsearch.justia.com/search?query=julia%20%20forte&1&l=20&page=1

Specifically:
http://pubcit.typepad.com/clpblog/2010/10/gds ... ourism-law.html

http://pubcit.typepad.com/clpblog/2009/02/libel-tourism-hits-a-new-low.html

HE LEFT HIS NUMBER: 01277 897 806

thats this number mate

see https://whocallsme.com/Phone-Number.aspx/01277897806 

anonymous
6 Feb 2012
This number is a company offering to get your business a lot of work from their contacts they offer you a deal for £199 then up it to over £500, then they call back saying you owe them more!!!
Barnsley Bob
6 Jul 2012
Google mototrades.co.uk scam and see for yourself.

A company called Lawjistics are currently building a law suit up for anyone affected.
Caller: motortrades.co.uk
matt
16 Oct 2012
it appears i agrred to advertise with them 14months ago on ufindlocal.com? as they have my card details approx £280
i will try most advertising oince but monitor where all my enq come from, and have had none! there now saying because i didnt cancel it with 60 days notice i owe them a minm of £1200 now
they dont give there surnames and hassle me 6-7 times a day, im at my wits end. if they force this through i will have to cease trading.
help anyone?
Warning stay well clear as you dont get business from them!!