08000285085

This is a genuine BT number.  I took part in a customer satisfaction survey on this number

I've just started getting a couple of calls from this number and I've just been online to cancel my BT landline.
I've had an email from BT stating they are trying to contact me but can't get through.

Seems to be genuine and nothing to worry about

I just had a call on my mobile from this no.  It was BT saying that an engineer would be with me shortly.  I advised them they had a wrong no. and they relayed the No. they called and it transpired they had indeed rang the wrong no, they had simply transposed a couple of nos by mistake.

Hi all,
0800 0285 085 is a genuine BT number. They called me a couple of times from this number as I was having issues with my services which they were trying to fix.

Keep getting calls from this number - DO NOT ANSWER!

Answer the call, it is BT. Ignoring the call will only mean they will keep calling until you do answer.

I had a fault with my line and they called me (with that number on CallerID) to confirm that the line was fixed and to ensure I was happy ... why do not answer them?

the number is from bt customer service ..they rang to change the date for my new line

Complained to BT today via phone to one of their advisors based in India. No sooner had I placed the receiver back on the phone, this number started to ring relentlessly and I can only assume it was the call center agent retalliating.

I keep getting missed calls from this number too, I refuse to ever answer them. My belief is if it's important enough they will leave a message or call my house phone (which if it is BT they run so have) and leave a message. Ultimately companies that truly think you owe money will paper-bill you! If in any doubt call the companies/suppliers you use and ask them directly. I would NEVER pay these people, I'm not even talking to them!!!

I too, got a call from these people today... claiming to be "Glenn" from BT... wanted to offer me a "savings" call.. asked me for my address etc.. when I asked them to put in writing to me, he tried to get me to "hook" on £50 per quarteer savings and then... do you have Broadband... If he was from BT wouldnt he know aht servicde he provides me??? Dodgey!!!!

Please do not pick up any numbers you do not know.
Save BT's own number so you are aware of which number they will contact from -or so you can quickly contact them yourself for any payment or other issues.
These people even left a convincing voicemail.
I think by (them) putting the phone down after saying "Hello", they are checking for which numbers are still active -so they can pester you even more.
Be smart and don't part with your cash because someone says so.
Even if you owe a bill you can just say: "I will call BT myself and pay."

it is bt priorty care centre. not a problem phone number. its probably because you have had a previous problem with bt

Please stop calling from this number.

Had a few calls today - the guy on the phone didnt speak clear english and i couldnt understand what he was saying at all - very strange call - then he hung up .

Just got a call , on my work phone , were not with bt , its a mobile and have never used bt . it is dodgy even if it is genuine because they shouldnt make mistakes like this

this is defiantly BT as they phoned about billing that i sent them an email about. doesn't mean it isn't used for telemarketing as well though

BT are beyond reproach. They and their staff are very honest and would never hoodwink anyone about what they really get up to:

http://www.liverpoolecho.co.uk/liverpool-news ... 00252-19768169/

BT staff in £8m phone scam

Sep 11 2007 by Neil Hodgson, Liverpool Echo

A MERSEYSIDE BT call centre was part of a multi-million pound Ministry of Defence call-handling scam.

An investigation sparked by a whistleblower revealed that between 1999 and 2005 millions of false calls were made by BT workers to make sure targets were hit.

The fiddle may have cost taxpayers at least £8m.

Details emerged as one of the five BT workers sacked for her part in the scam lost her claim for unfair dismissal.

Single mother Anne McHugh from Aintree was sacked from her job as the St Helens call centre manager for gross misconduct after admitting instructing staff to make phoney calls.

But Ms McHugh told an employment tribunal: “I felt that I had to go along with it even though I didn’t agree with it. I did know it was fraud but who did I report it to? I am a single mum of two children – I didn’t want to lose my job.”

Four BT call centres, at Dumbarton, Kettering, Wakefield and St Helens, handled MoD calls from British bases into the UK.

The MoD paid for all the calls, but if the centres failed to answer them within a certain time limit, BT had to pay a £30,000 monthly penalty to the MoD.

Staff bonuses also depended on the targets being met so staff phoned each other on auto-diallers to rack up extra calls.

BT saved almost £2m in penalties which the MoD would have been paid and the union believes the actual cost to the MoD for the ghost calls could be as much as £8m.

Robbie Ayres, of the Communication Workers Union, told the tribunal that the scam was “a fiddle of millions of pounds of taxpayers’ money”.

The tribunal in Liverpool heard that the practice of making false calls began after a conference call allegedly made by Chris Bean, business director and manager of four BT call centres.

Carolyn Clews from BT told the tribunal in Liverpool: “It was decided false calls would be made to bring the level up to the standard required by the contract. Managers below him went to speak to their people and made sure that happened. It started with one call and became ‘business as usual’.

“Managers colluded over a long period of time to falsify accounts and by their actions brought BT into disrepute. It’s shocking behaviour.”

The tribunal heard that Mr Bean was still employed by BT but had been suspended for 19 months while a disciplinary and grievance process took place.

Workers questioned about their involvement said they felt pressure from managers to take part in the scam and that employees were threatened with action under the Official Secrets Act if they dissented.

A confidential BT report handed to the tribunal as evidence and obtained by the ECHO states: “It stands very much to reason that bullying and intimidation was the force which ‘kept the lid’ on this matter for so many years – a truly shameful situation in a company which prides itself on its business ethics and publicly denounces such behaviour.

“The reputation cost to the BT brand is probably the most serious loss. The MoD relationship has been tarnished by this event – by how much it is for others to assess.”

In a statement to the ECHO, a BT spokeswoman said: “It would be totally inappropriate for us to comment on any confidential matters between us and the MoD. However, BT categorically denies defrauding the MoD of £10m.”

An MoD statement said: “The artificial inflation of the number of successful calls made by the Defence Fixed Telecommunication Service in order to achieve the contracted Percentage Call Answered target, has been subject of a thorough and wide ranging investigation.

“The MOD and BT are now in the final stages of a full and detailed review of the scale and value of the reparation payments – these payments will cover not only the specific financial losses incurred, but also the costs to the department of the time and detailed work involved in this protracted investigation.”

neilhodgson@liverpoolecho.co.uk

This number IS a BT presentation number, it usually calls after reporting a fault to give you an ERT (Estimated Repair Time) It is legit so do not worry.

Just had the fifth one today!!!!!!!!!!!!!!!!!

Number is BT, they called me to respond to an email I sent them.